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Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04W-024/00
  • H04W-004/24
  • H04W-008/26
출원번호 US-0866967 (2013-04-19)
등록번호 US-RE45583 (2015-06-23)
발명자 / 주소
  • Lockhart, Stanford Wayne
출원인 / 주소
  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
대리인 / 주소
    Christie, Parker & Hale, LLP
인용정보 피인용 횟수 : 12  인용 특허 : 1004

초록

A communication system has a cellular telephony interface in individual ones of two or more mobile vehicles, a position determination system in individual ones of the mobile vehicles, a network of cellular base stations coupled to the mobile vehicles, individual base stations coupled to one or both

대표청구항

1. A communication transaction router, comprising: a port receiving communication transactions from mobile units, the transactions including information regarding position of the mobile units initiating the transactions;one or more ports to a network for routing transactions to individual ones of a

이 특허에 인용된 특허 (1004)

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  193. Anderson Gregory Lane, Context-sensitive presentation of information to call-center agents.
  194. Tso Michael Man-Hak, Context-sensitive template engine.
  195. Bala, Srinivas; Foladare, Mark Jeffrey; Fowler, Kathleen C.; Goldman, Shelley B.; Wang, Shaoqing Q.; Weber, Roy Philip; Westrich, Robert S., Control of merchant application by system monitor in virtual contact center.
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  198. Newkirk Martha (8 Park La. Madison NJ 07940) Newkirk Larry (8 Park La. Madison NJ 07940), Credit card actuated telecommunication access network.
  199. Campbell,Alasdhair; Michael,Stephen A., Customer communication service system.
  200. Campbell,Alasdhair; Michael,Stephen A., Customer communication service system.
  201. Cameron Paul Scott ; Nash John Charles ; Bloomer Robert Christopher ; Wollan Robert Edward ; Ahler Olmstead Melinda Ann ; Kreutter Kelly Marie, Customer contact mangement system.
  202. Gawrys George W. (Bridgewater NJ) Oberman Richard A. (Park Ridge IL) Willcock William T. (Rumson NJ), Customer definable integrated voice/data call transfer technique.
  203. Nizzari Marcia M. ; McNeill Keith D., Customer interaction tracking.
  204. Bress James R. (Neptune NJ) Schwartz Barry K. (Stockton NJ), Customer premise equipment network integrator.
  205. Gawrys George W. (Bridgewater) Leasure Dale G. (Toms River) Nici Richard J. (Tinton Falls NJ) Oberman Richard A. (Park Ridge IL) Setton Henri (Highland Park NJ) Willcock William T. (Rumson NJ) Woody , Customer programmable automated integrated voice/data technique for communication systems.
  206. Cadotte Ernest R. (Knoxville TN) Hester Gerald P. (Santa Ana CA), Customer satisfaction terminal.
  207. Ginsberg Allen, Customer-self routing call center.
  208. Benton William M. (Ft. Lauderdale FL) Mee William W. (Pompano Beach FL), Data logging and transfer system using portable and resident units.
  209. Yamada Kazutoshi (Shiga JPX), Data processing system with data transmission failure recovery measures.
  210. Clise William E. ; Crowson Michael ; Lothia Sunit, Data request router for use with emergency public safety answering point systems.
  211. Chiu Sheng-Yang ; Menon Sathis N. ; Hollar Jeffrey D., Database-independent, scalable, object-oriented architecture and API for managing digital multimedia assets.
  212. Lee, Michele C., Delivering output XML with dynamically selectable processing.
  213. Clark Richard L. ; Martyn Tom C., Desktop manager for graphical user interface based system with enhanced desktop.
  214. Miloslavsky, Alec; Goecke, Jason; Deryugin, Vladimir N.; Torba, Dmitry A.; Neyman, Igor; Turovsky, Oleg, Determining presence for interaction routing.
  215. Miloslavsky, Alec; Goecke, Jason; Deryugin, Vladimir N; Torba, Dmitry A; Neyman, Igor; Turovsky, Oleg, Determining presence for interaction routing.
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  217. Hawkins John G. (Hopkinton MA) Paul Loni J. (Charlestown MA) Cardwell Phillip R. (Marblehead MA) Reeves Peter T. (Needham MA) Dean Helen B. (Milford MA) Doherty ; V Daniel B. (Scituate MA) Flaherty P, Device and method for improving the speed and reliability of security trade settlements.
  218. Takehisa Kato JP, Device and method for preventing fraudulent copies of data containing encrypted copy-management information and recording medium.
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  221. Gordon Travis H. (Madison NJ) Simon Steven D. (Middletown NJ) Sorrentino Robert (Middletown NJ), Dial-up telephone network equipment for requesting an identified selection.
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  226. Bundy, Bruce, Distributed call-routing systems.
  227. Cohen Thomas Andrew,AUX ; Chatfield Robert Jeffries,AUX, Distributed database system and database receiver therefor.
  228. Girard,Gregory D., Distributed edge switching system for voice-over-packet multiservice network.
  229. Gill Timothy E. ; Bucknam Brian R. ; Sander Julie L. ; Williams ; III John D., Distributed publication system with simultaneous separate access to publication data and publication status information.
  230. Wolff James J. ; Lathrop David, Distributed resource and project management.
  231. Krasner Norman F. ; Moeglein Mark ; Coleman David, Distributed satellite position system processing and application network.
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  233. Kerrigan Daniel C. (Downers Grove IL) Otto Mary R. (Lisle IL), Distribution of calls among automatic call distributors of a single large customer.
  234. Turner Jonathan S. (Evanston IL), Duplicated network arrays and control facilities for packet switching.
  235. De Paul Kenneth E. ; Farris Robert D., Dynamic STP routing in response to triggering.
  236. Chen Hsing-Tsuen (Naperville IL) Parrish ; Jr. Donald M. (Downers Grove IL) Sand Paul R. (Bolingbrook IL), Dynamic network automatic call distribution.
  237. Levy Yonatan A. (Manalapan NJ) Milito Rodolfo A. (Highland Park NJ), Dynamic network call distributor.
  238. Alec Miloslavsky, Dynamic re-routing.
  239. Miloslavsky Alec, Dynamic re-routing.
  240. Miloslavsky Alec, Dynamic requeing to avoid latency in call-routing systems.
  241. Croslin William D. ; Sees Mark W., Dynamic restoration process for a telecommunications network.
  242. Nuestro, Marcialito, Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network.
  243. Nuestro,Marcialito, Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network.
  244. Hashimoto Akira (Tokyo JPX) Ito Yuji (Shizuoka JPX), Dynamic updating of routing information for routing packets between LAN\s connected to a plurality of routers via a publ.
  245. Norman Ken Ouchi, E-mail based workflow systems and methods of distributing e-mail.
  246. Kikinis, Dan, E-mail client with programmable address attributes.
  247. Kikinis, Dan, E-mail client with programmable address attributes.
  248. Matthews Gordon H. (Plano TX) Tansil Thomas B. (Dallas TX) Fannin Michael L. (Dallas TX), Electronic audio communications system with automatic user access features.
  249. Ohmae Kenichi (Yokohama JPX) Tateisi Kazuma (Kyoto JPX) Shinohara Yoshitsugu (Shiga JPX) Mizuno Shinichiro (Ibaraki JPX), Electronic cash register capable of performing cash-dispensing transactions.
  250. Wright James A. (Coral Springs FL) Saidi Ali (Boynton Beach FL), Electronic greeting card store and communication system.
  251. Burns Kevin S., Electronic kiosk authoring system.
  252. Hussey Peter, Electronic mail interface for a network server.
  253. Landfield Kent B. (Papillion NE) Zechmann Albert J. (Omaha NE), Electronic mail management system for operation on a host computer system.
  254. Kamakura Akira,JPX ; Tanaka Hideki,JPX, Electronic mail processing system with bonus point tracking.
  255. Pepe David Matthew ; Blitzer Lisa B. ; Brockman James Joseph ; Cruz William ; Hakim Dwight Omar ; Kramer Michael ; Petr Dawn Diane ; Ramaroson Josefa ; Ramirez Gerardo ; Wang Yang-Wei ; White Robert , Electronic massaging network.
  256. Botts Jennifer M. ; Musson Karen L. ; Stites Elizabeth M. ; Weber Douglas C. ; Wilson David A., Electronic message management system.
  257. Anderson Roy E. (Scotia NY) Frey Richard L. (Schenectady NY) Lewis James R. (Albany NY), Electronic voting system.
  258. Jurgensen Janice H. (Chicago IL) Senneke Wayne A. (Aurora IL), Enhanced automatic call distribution system operation.
  259. Lichter Joseph James ; Meyer Michael Joseph ; Moulos Ted, Enhanced emergency service for ISDN based emergency services in a wireless telecommunications system.
  260. Voit Eric A., Enhanced internet domain name server.
  261. Gottlieb Louis G. ; Frazier Cathleen ; Rogers Wesley ; Engdahl Roger P., Enhanced overflow call processing.
  262. Goss, Raymond G., Enterprise contact server with enhanced routing features.
  263. Reid William J., Enterprise network management using directory containing network addresses of users obtained through DHCP to control routers and servers.
  264. Lu, David T.; Zaleckas, Jean F., Enterprise-wide intelligent call center routing.
  265. Miloslavsky Alec, Escalatory reactive call routing.
  266. Miloslavsky Alec, Escalatory reactive call routing.
  267. Gross Kevin C. (Belmont MA) Digate Charles J. (Boston MA) Lee Eugene H. (Cambridge MA), Event-driven rule-based messaging system.
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  273. Sutton Carl D. ; Hsiung Marianne Hsien-Ming, Extensible performance statistics and tracing registration architecture.
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  277. Kevin Ross, Fairness scheme for a serial interface.
  278. DeFrancesco James (Ellicott City MD) Freiman Scott L. (Pikesville MD), Financial quotation system using synthesized speech.
  279. Symonds,Robert D.; Singer,Irek; St. George,Peter; Gill,Robert Bradley, Financial transaction processing system and method.
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  281. Gerber Eugene (Bolingbrook IL) Otto Mary Rita (Lisle IL) Senneke Wayne Alan (Aurora IL), Flexible customer controlled telecommunications handling.
  282. Flavio Giovanni Bonomi ; Kannan Devarajan, Flexible scheduler in an asynchronous transfer mode (ATM) switch.
  283. Bierenbaum, Steven E., Flow designer for establishing and maintaining assignment and strategy process maps.
  284. Sznaider, Ronald J.; Chenevert, Douglas P.; Hugg, Robert L.; Reece, Clive F.; Block, James H., GIS-based automated weather alert notification system.
  285. LaRue David L. ; Ivey James Brian ; Leonard Timothy M., Generalized customer profile editor for call center services.
  286. Horvitz Eric ; Finkelstein Erich S., Goal-driven information interpretation and extraction system.
  287. Hanson Thomas C. (Boulder CO), Held party call-back arrangement.
  288. Gray Thomas A. (Carp CAX) Pinard Deborah L. (Kanata CAX), Help desk improvement.
  289. Kubler Joseph J. ; Morris Michael D., Hierarchical data collection network supporting packetized voice communications among wireless terminals and telephone.
  290. Ytuarte, Barry; Swartz, Jeff, Hierarchical process management in an intelligent call processing system.
  291. Andruska Donald Lee (Glen Ellyn IL) Tsai Liane Toy (Wheaton IL), Hierarchical switch support of services for subscribers directly served by local exchange carriers.
  292. Conn Gerard (Brooklyn NY) Redberg Margaret H. (Red Bank NJ) Simon Steven D. (Middletown NJ) Simonson Roger K. (Riverwoods IL), Home agent telecommunication technique.
  293. DeAngelis Lawrence J. (3200 N. Lake Shore Dr. Chicago IL 60657), Home merchandise ordering telecommunications terminal.
  294. William R. Cullers ; Greg L. Underhill, Host connect gateway for communications between interactive voice response platforms and customer host computing applications.
  295. Pinard Deborah L. (Kanata CAX) Peres Eliana M. O. (Kanata CAX) Evans Ronald A. (Kanata CAX), Human machine interface for telephone feature invocation.
  296. Huang,Lisheng, Hybrid packet-switched and circuit-switched telephony system.
  297. Miloslavsky Alec, Implementation of call-center outbound dialing capability at a telephony network level.
  298. Perlmutter S Michael, In-band signaling for routing.
  299. S Michael Perlmutter, In-band signaling for routing.
  300. Ferguson William L. (Walnut Creek CA) Wallis Mark H. (Long Beach CA), In-store universal control system.
  301. Kato Masao,JPX, Information provider apparatus enabling selective playing of multimedia information by interactive input based on displa.
  302. Sasaki Hiroshi,JPX ; Yunoki Yutaka,JPX ; Fujimori Hiroyoshi,JPX ; Imade Shinichi,JPX ; Matsui Shinzo,JPX ; Mori Takeshi,JPX, Information reproducing device for reproducing multimedia information recorded in the form of optically readable code p.
  303. Ariga Kenichi,JPX, Information server system.
  304. Zimmer Harry,CAX, Information visualization icons.
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  306. Alec Miloslavsky, Integrated communication center functionality for WAP devices.
  307. Baker, Thomas E.; Chaffee, Susan L.; Chen, Yuchien; Gruber, Charles J.; Fishman, Howard P., Integrated customer web station for web based call management.
  308. Baker,Thomas E.; Chaffee,Susan L.; Chen,Yuchien; Gruber,Charles J.; Fishman,Howard P., Integrated customer web station for web based call management.
  309. Donaghue ; Jr. Norman J. (Renton WA) Hurd Clinton J. (Poulsbo WA) Mullen David C. (Renton WA), Integrated intelligent call blending.
  310. Levac Ronald A. ; Bilgrien Stephen D. ; Peters Michael J. ; Kuecherer Robert K., Integrated message system.
  311. Greaney Shaun J. ; Leland Kenneth W., Integrated telecommunication system architecture for wireless and wireline access featuring PACS radio technology.
  312. Igor Neyman, Integrated telephony network combining a packet data network and a dedicated-connection network.
  313. Zazzera Andre C., Integrated voice and business transaction reporting for telephone call centers.
  314. Zazzera Andre C. (1465 S. Tyler Rd. St. Charles IL 60174), Integrated voice and business transaction reporting for telephone call centers.
  315. Smyk Darek A., Intelligent data peripheral systems and methods.
  316. Brewster James A. ; Subramanian Srikanth ; Hite Thomas D. ; Lee Gene W. ; Brannick Gary L., Intelligent information routing system and method.
  317. Taylor Frances D. E. ; Chaney Christine S. ; Torres Christobal Alejandro, Intelligent load balancing of special service calls based on availability of terminations.
  318. Andrew Dugan ; Allen M. Holmes ; Terence A. Robb ; Ajay P. Deo ; Sami Syed BE; Wendy T. Wong, Intelligent network.
  319. Takeda, Yukiko, Intelligent network with an internet call waiting function.
  320. Spencer Joel R. (Middlesex MA) Booth Anthony J. (Middlesex MA), Intelligent node resident failure test and response in a multi-node system.
  321. Cheng Yang-Leh ; Cheng Andrew Y., Intelligent real-time graphic-object to database linking-actuator for enabling intuitive on-screen changes and control.
  322. Chaney Christine S. ; Taylor Frances D. E. ; Torres Cristobal A., Intelligent routing of special service calls.
  323. Kelly ; Jr. John F. (Wylie TX) Laird Robert G. (Colorado Springs CO) Baker Thomas E. (Monument CO) Torres Cristobal A. (Colorado Springs CO), Intelligent routing of special service telephone traffic.
  324. Nguyen Trung D. (Tomball TX), Intelligent search engine for associated on-line documentation having questionless case-based knowledge base.
  325. Carlsen Ralph (Port Monmouth NJ), Intelligent terminal based selective call forwarding.
  326. Gisby Doug, Intelligent virtual queue.
  327. Gisby Doug, Intelligent virtual queue.
  328. Morganstein Sanford J. (Elgin IL) Krakau Herbert J. (Elmhurst IL) Mehta Bakulesh A. (Downers Grove IL) Klecka Mark D. (DeKalb IL) Carleton Robert (Encino CA), Interactive call distribution processor.
  329. Crane Michael B. (Bettendorf IA) Sullivan Neil W. (Bettendorf IA), Interactive computerized communications systems with voice input and output.
  330. Eckmann, Stuart F., Interactive educational system with voice reaction and access using tone-generating telephone.
  331. Polcyn, Michael J., Interactive information transaction processing system on IP telephony platform.
  332. Polcyn Michael J., Interactive information transaction processing system with universal telephony gateway capabilities.
  333. Sutcliffe Andrew B. ; Kramer David S. ; Dunn Kevin A., Interactive personals online network method and apparatus.
  334. Friedes Albert (East Brunswick NJ), Interactive queuing sytem for call centers.
  335. Martin A. Sloane ; Tod Bogan, Interactive shopping system with mobile apparatus.
  336. Greg Bjornberg ; Patrick Hamilton ; Daniel Hutton, Interactive voice response service node with advanced resource management.
  337. Christopher Clemmett Macleod Beck ; Jonathan Michael Berke ; Joel A. Johnstone ; Robin Marie Mitchell ; James Karl Powers ; Mark Franklin Sidell ; Charles Dazler Knuff, Interface engine for managing business processes within a multimedia communication-center.
  338. Heaton, William C., Internal combustion turbine engine.
  339. Tejada George (Hayward CA) Naimi Farzad (Redwood City CA), International authorization system.
  340. Friedes Albert (East Brunswick NJ) Leighton Diane R. (Marlboro NJ) Sahni Paramdeep S. (Marlboro NJ) Zahray Walter P. (Matawan NJ), International priority calling system with callback features.
  341. Shtivelman Yuri ; Turovsky Oleg, Internet call waiting.
  342. Shtivelman Yuri ; Turovsky Oleg, Internet call waiting.
  343. Hakim, Shafik Jalal; Zaleckas, Jean Frances, Internet calling apparatus and method.
  344. Maa Chia-Yiu, Internet enhanced video system.
  345. Petrunka Robert W. ; Dagert Patrick J., Internet network call center.
  346. Foladare Mark Jeffrey ; Goldman Steven Howard, Internet on hold.
  347. Voit Eric A., Internet phone to PSTN cellular/PCS system.
  348. Miloslavsky, Alec; Goecke, Jason; Deryugin, Vladimir N.; Torba, Dmitry A.; Neyman, Igor; Turovsky, Oleg, Internet protocol call-in centers and establishing remote agents.
  349. Ritchie Andrew M.,GBX ; Bradshaw Jonathan M.,GBX, Internet service of differently formatted viewable data signals including commands for browser execution.
  350. Farris Robert D. ; Bartholomew Dale L. ; Flaherty Stephen J., Internet telephone service.
  351. White Patrick E. ; Farris Robert D., Internet telephone service.
  352. Speicher Gregory J., Internet-audiotext electronic communications system with multimedia based matching.
  353. Chang Te-An ; Rostock Joseph R., Internet-web link for access to intelligent network service control.
  354. Boll Alfred R. (St. Croix MN) Finke David G. (St. Paul MN) Koehn Charles S. (St. Paul MN), Interprocess communications interface for managing transaction requests.
  355. Howarth David I. (Westford MA), Interprocess message passing method in a distributed digital data system.
  356. Matsuoka Hidetoshi,JPX, Intra-organization cooperation system, commodity deal management method, and storage medium.
  357. Tsushima Isao (Yamato JPX) Komoda Norihisa (Kawasaki JPX) Yagi Masao (Tokyo JPX) Kusuzaki Tetsuo (Kawasaki JPX), Job scheduling method and system.
  358. Yamato Kouji (Kawasaki JPX) Ito Kazuhiko (Kawasaki JPX), LAN management system in electronic switching apparatus.
  359. Lynch Jo, Language and method for creating, organizing, and retrieving data from a database.
  360. Tuli Raja Singh,CAX ITX L5B 1M3, Linking of multiple icons to data units.
  361. Nir Joseph,ILX ; Shayevich Baruch,ILX ; Cohen Hanoch,ILX ; Perelmuter Oleg,ILX, Locating a mobile unit using signals from both mobile beacons and stationary beacons.
  362. Niedermeyer,Brian J., Location based fraud reduction system and method.
  363. Fisher Thomas S. ; Flockhart Andrew Derek ; Foster Sujeanne ; Greschler Raechel ; Mathews Eugene P. ; Nalbone Robert Daniel, Lookahead interflow of traffic among a plurality of serving sites of one customer.
  364. Moon Billy G. ; Wooldridge Tammy A. ; Baratt Manon A., Mailing/filing system for congruently categorizing different types of electronic mail resources received through a messaging system.
  365. Pickering, Richard B; Gisby, Douglas, Managing bandwidth on demand for internet protocol messaging with capability for transforming telephony calls from one media type to another media type.
  366. Johnson Tod (Scarsdale NY) Tarshis Andrew (New York NY) Goldberg George (Great Neck NY), Market survey data collection method.
  367. Michael N. Nelson ; Lakshminarayanan Gunaseelan, Media server system and method having improved asset types for playback of digital media.
  368. Hetz Harry A. ; Farris Robert D., Mediated AIN control of short code access to information service providers.
  369. Garcia Alfredo, Medical alerting system.
  370. Crane Harold E., Medical facility and business: automatic interactive dynamic real-time management.
  371. Canale Leonard M. (Tinton Falls NJ) Kautz Henry A. (Summit NJ) Milewski Allen E. (Red Bank NJ) Selman Bart (Summit NJ), Message filtering techniques.
  372. Galvin Brian, Metadata-based network routing.
  373. Makagon,Petr; Ryabchun,Andriy; Anisimov,Nikolay, Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment.
  374. Fellingham Paul J. ; Gilboy Christopher P., Method and apparatus for IP network call delivery.
  375. Walker Jay S. ; Schneier Bruce ; Jorasch James A., Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support exper.
  376. Rossmann Alain S. ; Laursen Andrew L. ; Martin ; Jr. Bruce K., Method and apparatus for accelerating navigation of hypertext pages using compound requests.
  377. Ehlinger, James, Method and apparatus for accessing a telephone network from the internet.
  378. Federkins John C ; Kiaie Namvar ; Ross Ronald ; Yick Karl K, Method and apparatus for adapting a time division duplex timing device for propagation delay.
  379. Kline Richard B. ; Ng Dennis, Method and apparatus for adaptive smoothing delay for packet voice applications.
  380. Rahman Syed A. (San Jose CA) O\Hare James P. (Felton CA), Method and apparatus for aligning a digital communication data stream across a cell network.
  381. Scott E. Sikora ; Nakul M. Lele ; Rajnish Tahiliani ; Ben L. Yip ; Henry Mingkeung Yeung ; Timothy Merrell, Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanism.
  382. Corduroy Ann,GBX ; Glavin Rosemary ; Collins Kevin T. ; Khouri Felix F., Method and apparatus for allocating resources in a call center.
  383. Chou, Wu, Method and apparatus for answering machine detection in automatic dialing.
  384. Amado Carlos Armando (444 Brickell Avenue #51-111 Miami FL 33131-2400), Method and apparatus for applying if-then-else rules to data sets in a relational data base and generating from the resu.
  385. Sleevi Neil F. (Rte. 1 ; Box 144 Weston MO 64098), Method and apparatus for applying messages in a telecommunications network.
  386. Shtivelman, Yuri, Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set.
  387. Allen Bruce S. (East Kingston NH) Garrison Marshall B. (Derry NH) Brodsky Philip S. (Methuen MA) LeBlanc Richard (Plaistow NH) Baun ; Jr. Philip J. (Andover MA) McCarthy Gary R. (Manachester NH) Leon, Method and apparatus for audio teleconferencing a plurality of phone channels.
  388. Shtivelman, Yuri, Method and apparatus for auto-assisting agents in agent-hosted communications sessions.
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  390. Kilander Sven G.J.,SEX ; Sheahan Christopher G.,AUX, Method and apparatus for automatically distributing calls to available logged-in call handling agents.
  391. Elliott John D. ; Zuber Mark D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Mirashrafi Mojtaba ; Pirkl Keith A. ; Simon Al J. ; Taylor George L., Method and apparatus for bridging a voice call including selective provision of information in non-audio to the caller.
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  393. Kennedy ; III William C. ; Russell Thomas D. ; Westerlage Kenneth R., Method and apparatus for call delivery to a mobile unit.
  394. Gisby Douglas ; Cronin Paul, Method and apparatus for call distribution and override with priority.
  395. Torba, Dmitriy A.; Shtivelman, Yuri; Kikinis, Dan, Method and apparatus for call distribution and override with priority recognition and fairness timing routines.
  396. Agarwal Suresh K. ; Ho Roy S. ; Glavin Rosemary ; Liu Sophia Fang-Jung, Method and apparatus for compiling transaction processing workflows.
  397. Tett Richard J. (Plano TX), Method and apparatus for controlling message delivery to wireless receiver devices.
  398. Meyers John D., Method and apparatus for controlling outbound calls.
  399. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A. ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for creating specialized multimedia threads in a multimedia communication center.
  400. Amin, Umesh J., Method and apparatus for data network call processing.
  401. Hanhan, Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.
  402. Hanhan,Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.
  403. Bikram Singh Bakshi ; Michael Man-Hak Tso, Method and apparatus for detecting a user-controlled parameter from a client device behind a proxy.
  404. Shtivelman Yuri, Method and apparatus for determining agent availability based on level of uncompleted tasks.
  405. Macleod Beck Christopher Clemmett ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for determining and initiating interaction directionality within a multimedia communication center.
  406. Miloslavsky, Alec; Turovsky, Oleg, Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network.
  407. Hara Minori,JPX, Method and apparatus for determining destination address of electronic mail (e-mail) message from stored e-mail message.
  408. Hamilton Chris, Method and apparatus for determining digits dialed using a selected algorithm.
  409. Fodale Joseph V. (Lincroft NJ), Method and apparatus for disallowing the extension of a call through a network.
  410. Johnson William J. (Flower Mound TX) Keller Robert S. (Grapevine TX) Williams Marvin L. (Lewisville TX), Method and apparatus for disseminating messages to unspecified users in a data processing system.
  411. Kishinsky Konstantin ; Anisimov Nikolay ; Pogossiants Gregory ; Postupalski Pavel, Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation.
  412. Szlam Aleksander (Norcross GA) Crooks ; Jr. James W. (Marietta GA) Harris Dean H. (Marietta GA), Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls.
  413. Szlam Aleksander ; Crooks ; Jr. James W. ; Harris Dean H., Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls.
  414. Chalasani Suresh (Los Angeles CA) Varma Anujan M. (Croton-on-Hudson NY), Method and apparatus for dynamic detection and routing of non-uniform traffic in parallel buffered multistage interconne.
  415. Brown Paul M. (Morgan Hill CA) Hedayat Shahin (San Ramon CA) Urbani George V. (Morgan Hill CA), Method and apparatus for emulating telephonic communications with a modem and headset.
  416. Fedorov Sergey ; Bondarenko Oleg, Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center.
  417. Sergey Fedorov ; Oleg Bondarenko, Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center.
  418. Walker Jay S. ; Jorasch James A. ; Sparico Thomas M., Method and apparatus for enabling interaction between callers with calls positioned in a queue.
  419. Rajan, Steeranga P.; Wu, Jonathan, Method and apparatus for enabling real time monitoring and notification of data updates for WEB-based data synchronization services.
  420. Arunachalam Lakshmi, Method and apparatus for enabling real-time bi-directional transactions on a network.
  421. Mirashrafi Mojtaba ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A. ; Simon Al J. ; Taylor George L. ; Zuber Mark D. ; Sponaugle Jeffrey B., Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer.
  422. Keith C. Kelly, Method and apparatus for establishing communications between packet-switched and circuit-switched networks.
  423. Dekelbaum George J. ; Fischer Philip J. ; Judice Charles N. ; Backus Richard G. ; Flaherty Stephen J., Method and apparatus for establishing communications with a remote node on a switched network based on hypertext dialing.
  424. Khouri, Joseph F.; Mack, Michael L.; Sinha, Gautam, Method and apparatus for establishing connections.
  425. Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
  426. Deryugin,Vladimir N.; Giacomini,Patrick; Makagon,Petr; Ryabchun,Andriy; Anisimov,Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
  427. Deryugin,Vladimir N.; Giacomini,Patrick; Makagon,Petr; Ryabchun,Andriy; Anisimov,Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
  428. Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extending contact center configuration data for access by third-party applications over a data network.
  429. Douglas Thomas B. (Dallas TX) Torres Robert J. (Colleyville TX), Method and apparatus for facilitating integrated icon-based operations in a data processing system.
  430. Sheflott Leonard J. ; Wildeman Marion A. ; Aleguas ; III Salvador ; Murgo Joseph L. ; Jordan Pamela Lane ; Gregory Jill Matus ; Pincavage Carole A. ; Cipriani Anthony ; Goldman Robert, Method and apparatus for generating a proposal response.
  431. Dilip Venkatachari ; Jawahar Janardhanan, Method and apparatus for generating agent scripts.
  432. Britton James T. (Aberdeen NJ) Figueroa Lorraine (Brooklyn NY) Patterson John F. (Morristown NJ) Rosenthal Robert I. (Wayside NJ) Rosinski Richard R. (Middletown NJ), Method and apparatus for generating computer-controlled interactive voice services.
  433. Mullan John A. (Burke VA), Method and apparatus for global routing of electronic messages.
  434. Lee Dooyong (West Orange NJ), Method and apparatus for handling in-bound telemarketing calls.
  435. Funk John T. ; Generous Curtis C. ; Costales Bryan ; Casson Daniel, Method and apparatus for high volume e-mail delivery.
  436. Turock David L., Method and apparatus for implementing a computer network/internet telephone system.
  437. Williams Wyatt ; Libove Joel, Method and apparatus for increased quality of voice transmission over the internet.
  438. Anisimov,Nikolay; Makagon,Petr; Ristock,Herbert Willi Artur; Ryabchun,Andrey, Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center.
  439. Leonid A. Yegoshin, Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control.
  440. Yegoshin Leonid A., Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control.
  441. Sankar Sriram, Method and apparatus for management of electronic calendars throughout an enterprise and management of events in a dist.
  442. Gustman Samuel, Method and apparatus for management of multimedia assets.
  443. Chin Jeffrey A. ; Leong Leon Y.K. ; Lee Frank S., Method and apparatus for managing an integrated router/hub.
  444. Kirk, Julian P.; Kirk, Randal J., Method and apparatus for managing communications and for creating communication routing rules.
  445. Perlman Stephen G. ; Goldman Phillip Y., Method and apparatus for managing communications between a client and a server in a network.
  446. Adams Robert ; Perry Burt W. ; Richardson John W. ; Williams David M. ; Yaple Nelson L., Method and apparatus for managing multimedia data files in a computer network by streaming data files into separate str.
  447. Everingham,James; Houck,Christopher, Method and apparatus for managing software processes.
  448. Boaz Wade (Clifton NJ) D\Elena Daniel (Milford NJ) Lucivero Michael (Emerson NJ) Martinez Sarka (Boca Raton FL) Salpietra Ronald J. (Novi MI) Savastano Olga E. (Bloomfield NJ) Soltis Ronald (Wayne NJ, Method and apparatus for message handling in computer systems.
  449. Greco Robert C. (Seattle WA) Robinson Michael J. (Seattle WA) Dunn Paul M. (Bainbridge Island WA), Method and apparatus for monitoring a caller\s name while using a telephone.
  450. Golitsin, Vladimir G.; Barinov, Vitaly Y., Method and apparatus for multimedia interaction routing according to agent capacity sets.
  451. Golitsin,Vladimir G.; Barinov,Vltaly Y., Method and apparatus for multimedia interaction routing according to agent capacity sets.
  452. Powers James Karl, Method and apparatus for multiple agent commitment tracking and notification.
  453. Liron Moshe (Palo Alto CA), Method and apparatus for optimizing computer networks.
  454. Giordano ; III Joseph ; Hanen Udi,ILX, Method and apparatus for organizing and displaying internet and telephone information.
  455. Lin Jyh-Han ; Alfano Nicholas P.,CAX ; Upp Steven D., Method and apparatus for performing bearer independent wireless application service provisioning.
  456. Keith C. Kelly, Method and apparatus for performing call matching for internet telephones in legacy call centers.
  457. Shaw Mark ; Rosen Ross, Method and apparatus for performing enterprise email management.
  458. Shaw Mark ; Rosen Ross, Method and apparatus for performing enterprise email management.
  459. Agre Daniel H. ; Spartz Michael K. ; Constandse Rodger M., Method and apparatus for performing position-based call processing in a mobile telephone system.
  460. Buskirk ; Jr. Martin Cornelius, Method and apparatus for placing telephone calls while connected to the internet.
  461. Markus Ots (Helsinki FIX), Method and apparatus for planning a cellular radio network by creating a model on a digital map adding properties and op.
  462. Hall Anthony D. ; Crabtree ; Jr. Walden B. ; Volk Frederick A., Method and apparatus for processing orders from customers in a mobile environment.
  463. Dilip, Venkatachari; Jawahar, Janardhanan; Vaidyanthan, Murali, Method and apparatus for processing real-time transactions and non-real-time transactions.
  464. Lottes Rosanna M. (Naperville IL) Swinehart Grant E. (Naperville IL), Method and apparatus for providing a plurality of special services.
  465. Kikinis Dan ; Bondarenko Oleg ; Issayev Valery ; Shtivelman Yuri, Method and apparatus for providing an interactive home agent with access to call center functionality and resources.
  466. Kikinis,Dan; Bondarenko,Oleg; Issayev,Valery; Shtivelman,Yuri, Method and apparatus for providing an interactive home agent with access to call center functionality and resources.
  467. Lockhart, Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network.
  468. Lockhart, Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network.
  469. Lockhart,Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network (VPN).
  470. Lockhart,Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network (VPN).
  471. Stanford Wayne Lockhart CA, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network (VPN).
  472. Dmitriy A. Torba, Method and apparatus for providing fair access to agents in a communication center.
  473. Torba,Dmitriy A., Method and apparatus for providing fair access to agents in a communication center.
  474. Grigory Shenkman ; Alec Miloslavsky, Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center.
  475. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface.
  476. Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface.
  477. Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface.
  478. Macleod Beck, Christopher Clemmett; Berke, Jonathan Michael; Johnstone, Joel A; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface.
  479. Ajay P. Deo ; Sami Syed BE; Henry Wang ; Wendy T. Wong, Method and apparatus for providing real-time call processing services in an intelligent network.
  480. Szlam Aleksander (Norcross GA) Owen James E. (Smyrna GA), Method and apparatus for providing result-oriented customer service.
  481. Szlam Aleksander ; Owen James E., Method and apparatus for providing result-oriented customer service.
  482. Flockhart Andrew Derek ; Mathews Eugene Paul, Method and apparatus for queuing a call to the best backup split.
  483. Flockhart Andrew Derek ; Mathews Eugene Paul, Method and apparatus for queuing a call to the best split.
  484. Gustavo Manuel Marin Damil Garcia CA, Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment.
  485. Ostapchuck,Yuri, Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tenant communication center.
  486. Ostapchuck, Yuri, Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center.
  487. Ostapchuk,Yuri, Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center.
  488. Martinez Edgar, Method and apparatus for routing emergency services calls in an intelligent network.
  489. Callon Ross W. (Bedford MA), Method and apparatus for routing for virtual networks.
  490. Zenner Hal B., Method and apparatus for routing voice and video calls to a group of agents.
  491. Beck Christopher Clemmentt Macleod ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center.
  492. Franklin Matthew Keith ; Malkhi Dahlia, Method and apparatus for secure and auditable metering over a communications network.
  493. de Carmo Linden Alanso (Plantation FL) Jones ; Jr. Ronald H. (Delray Beach FL) Noe Bradley Dale (Boca Raton FL) Lawton William Wallis (Boca Raton FL) Kelly Keith Charles (Deerfield Beach FL), Method and apparatus for selectably retrieving and outputting digitally stored multimedia presentations with real-time n.
  494. Mirashrafi Mojtaba ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A. ; Simon Al J. ; Taylor George L. ; Zuber Mark D., Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call.
  495. Hallenst.ang.l Magnus,SEX, Method and apparatus for selective call forwarding.
  496. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for selectively presenting media-options to clients of a multimedia call center.
  497. Tullis Thomas S. ; Wood Loren A. ; Fontana James A., Method and apparatus for sending and receiving multimedia messages.
  498. Durinovic-Johri Sanja ; Levy Yonatan A. ; Sabinas Suhasini V., Method and apparatus for simulating central queue for distributing call in distributed arrangement of automatic call distributors.
  499. Beckett ; II Stephen Marshall ; House Donald Andrew ; McDougal Rebecca L. ; Lamberti ; Jr. Santino J., Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location.
  500. Yuri Shtivelman, Method and apparatus for summarizing previous threads in a communication-center chat session.
  501. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for supporting diverse interaction paths within a multimedia communication center.
  502. Booton Laurence J.,GBX, Method and apparatus for teleworking from remote terminals.
  503. Alston ; Jr. Lawrence E. (Framingham MA) Farrell ; III John J. (Lowell MA) Quayle ; III Kenneth W. (Stow MA), Method and apparatus for transforming objects in data models.
  504. LaDue Christoph K., Method and apparatus for transmitting subject status information over a wireless communications network.
  505. Shuster Brian, Method and apparatus for using distributed multimedia information.
  506. Hardwick Ken (Sherwood OR) Stone Geoffrey C. (Minneapolis MN), Method and apparatus for virtual switching.
  507. Buchholz Dale Robert ; Jano Bashar ; Wagner Kevin Robert, Method and apparatus in a wireless communication system for controlling a display of template data by a protable subscriber unit.
  508. McMullin William P.,CAX, Method and apparatus permitting notification and control of blocked incoming calls over a data network.
  509. Suarez Larry, Method and architecture for the creation, control and deployment of services within a distributed computer environment.
  510. Dickerman Robert Frank ; Furgason Shawn Paul ; Bartels Patty Marie, Method and computer program logic for providing an intelligent network operator console with enhanced services.
  511. Pierre Belzile CA, Method and device for providing intermediate telephone service with enhanced network reliability.
  512. Mikko Olkkonen FI; Sami Huusko FI, Method and router in a packet network with priority classes.
  513. Grady John (Fairfax VA) Hand Kenneth (Silver Spring MD) Modrowsky John (Burtonsville MD) Richard ; III Arthur A. (Springfield VA), Method and system for accessing multimedia data over public switched telephone network.
  514. Grady John ; Hand Kenneth ; Modrowsky John ; Richard ; III Arthur A., Method and system for accessing multimedia data over public switched telephone network.
  515. Thomas, John H., Method and system for administering multiple messages over a public switched telephone network.
  516. Smith B. Scott (Londonderry NH) Pearson Gerry L. (Nashua NH), Method and system for allocating agent resources to a telephone call campaign.
  517. Howard Paul Katseff ; K Hal Purdy ; Bethany Scott Robinson, Method and system for allowing access to traditional voice mail and interactive voice response systems over internet-like networks.
  518. Shaffer,Shmuel; Patel,Labhesh; Sarkar,Shantanu, Method and system for automatic call distribution based on network resource availability and agent skills.
  519. Maloney Michael J. (Plano TX) McCalmont David T. (San Jose CA), Method and system for automatically monitoring the performance quality of call center service representatives.
  520. Maloney Michael J. (Plano TX) McCalmont David T. (San Jose CA), Method and system for automatically monitoring the performance quality of call center service representatives.
  521. Mandalia, Baiju D., Method and system for centralized information storage retrieval and searching.
  522. Gilbert Gordon J.,CAX ; Reid Colin A.,CAX ; Melick Gordon R.,CAX ; Williams L. Lloyd,CAX, Method and system for completing a voice connection between first and second voice terminals in a switched telephone network.
  523. Bateman, Thomas Howard; Kierstead, Bruce Edward; Noble, William Alexander (Sandy); Curry, Timothy Lee; Lockett, John Alan; Mersereau, Laurie Edward; Ouellette, Robert James, Method and system for coordinating data and voice communications via customer contact channel changing system over IP.
  524. Shiigi Clyde K., Method and system for creating and sending graphical email.
  525. Miloslavsky Alec ; Turovski Oleg, Method and system for determining and using multiple object states in a computer telephony integration system.
  526. Turovski Oleg, Method and system for determining and using multiple object states in a computer telephony integration system.
  527. Cedervall Mats,SEX ; Lundqvist Patrik,SEX, Method and system for determining position of a cellular mobile terminal.
  528. Xu Jiyang ; Cox ; Jr. Louis A. ; Epstein Michael L., Method and system for developing network analysis and modeling with graphical objects.
  529. Srinivasan Thiru, Method and system for displaying internet identification on customer premises equipment.
  530. Charalambous Salomi T. (Holmdel NJ) Durinovic-Johri Sanja (Aberdeen NJ) Levy Yonatan A. (Manalapan NJ), Method and system for dynamic customized call routing.
  531. McNerney Shaun ; Cullers William Rusty, Method and system for efficiently transferring telephone calls.
  532. McCord, Alan Wayne; Leonard, Colin Michael, Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network.
  533. Edwards, Thomas J., Method and system for enterprise service balancing.
  534. Sanford Samuel Brown ; Oleh George Danyluk ; Ronald V. Grippo, Method and system for establishing voice communications in an internet environment.
  535. Dezonno Anthony J. ; Quayle William R., Method and system for establishing voice communications using a computer network.
  536. Vaudreuil Gregory M. ; Schoeneberger Carl F., Method and system for extended addressing plans.
  537. Nielsen Jakob, Method and system for facilitating the exchange of information between human users in a networked computer system.
  538. McCormick William B. ; Kopans David, Method and system for filtering unwanted junk e-mail utilizing a plurality of filtering mechanisms.
  539. Swartz, Jeff H., Method and system for informing callers within a queue.
  540. McCalmont David T. (San Jose CA) Hitson Bruce L. (Mountain View CA) Maloney Michael J. (Plano TX), Method and system for integrating a plurality of call center agent performance enhancement modules.
  541. Wolff Richard S. (West Caldwell NJ) Gifford Warren S. (Holmdel NJ) Kramer Michael (Bronx NJ) Miller David S. (Bedminster NJ) Ramirez Gerardo (Bridgewater NJ) Turock David L. (Highland Park NJ), Method and system for managing telecommunications such as telephone calls.
  542. Pattison Jon A. ; Vizard Paul A. ; Maloney Michael J. ; McCalmont David T., Method and system for monitoring call center service representatives.
  543. Pattison Jon A. ; Vizard Paul A. ; Maloney Michael J. ; McCalmont David T., Method and system for monitoring call center service representatives.
  544. Bruno Richard F. (Morristown NJ) Chen Mon-Mei (Marlboro NJ) Harris Rosemary H. (Colts Neck NJ) Markowitz Robert E. (Glen Rock NJ) Rich Michael R. (Howell NJ), Method and system for multi-channel data automatic call distribution.
  545. Bruno Richard F. (Morristown NJ) Chen Mon-Mei (Marlboro NJ) Harris Rosemary H. (Colts Neck NJ) Markowitz Robert E. (Glen Rock NJ), Method and system for multi-channel data automatic call distribution for sequentially launched calls.
  546. Hansen,Benjamin E.; Quintanar,Leo R.; Morrison,Scott, Method and system for online call management.
  547. Grossman Harry (Rockville MD) Simmons LeRoy (Baltimore MD), Method and system for optimization of telephone contact campaigns.
  548. Grossman Harry (Rockville MD) Simmons LeRoy F. (Pasadena MD), Method and system for optimization of telephone contact campaigns.
  549. Grossman Harry ; Simmons Leroy F., Method and system for optimization of telephone contact campaigns.
  550. Hartman Peri ; Bezos Jeffrey P. ; Kaphan Shel ; Spiegel Joel, Method and system for placing a purchase order via a communications network.
  551. Duvall, William; DeMille, Rod, Method and system for portable cellular phone voice communication and positional location data communication.
  552. Macleod Beck,Christopher Clemmett; Berke,Jonathan Michael; Johnstone,Joel A.; Mitchell,Robin Marie; Powers,James Karl; Sidell,Mark Franklin; Knuff,Charles Dazler, Method and system for processing multi-media transactions in a communication center.
  553. Fargher Hugh E. ; Smith Richard A., Method and system for production planning.
  554. Monza,Joseph Vincent; McCord,Alan Wayne; Anderson,David Hoyer, Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment.
  555. Josephs Hugh S. (Boulder CO), Method and system for providing an automatic customer callback service.
  556. Cox Patrick M. ; Powell Adrian P. ; Filliger Paul W. ; Kepler Michael A. ; Timmins Timothy A., Method and system for providing directory assistance services during attempt to complete customer or after call terminat.
  557. Nabkel Jafar S. ; Cuddihy Patrick M. ; Bruening Gregory W., Method and system for regulating incoming calls from multiple points of origination.
  558. Hollatz Michael C. ; Baker Daniel F. ; Steinlicht Joseph C. ; Michelson Mark J. ; Sunderman Kurt E., Method and system for routing incoming telephone calls to available agents based on agent skills.
  559. Harris Rosemary H. (Colts Neck NJ) Bruno Richard F. (Morristown NJ), Method and system for routing phone calls based on voice and data transport capability.
  560. Dezonno, Anthony J., Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set.
  561. Krishnan Ganapathy ; Guthrie John ; Oyler Scott, Method and system for securely incorporating electronic information into an online purchasing application.
  562. Duncan, Daniel N.; Svoronos, Alexander N.; Miller, Thomas J., Method and system for self-service scheduling of inbound inquiries.
  563. Balazs Szviatovszki HU; Matti Kaakkola FI; Harri Koponen FI; Bjorn Melen FI; Ossi V{umlaut over (aa)}nanen FI, Method and system for setting up a speech connection in different networks.
  564. Berry Richard E. (Georgetown TX) Tate Bruce A. (Austin TX), Method and system for specifying method parameters in a visual programming system.
  565. Nakayama Yoshiyuki (Yokohama JPX) Mori Kenjiro (Machida JPX) Yamamitsu Tadashi (Hadano JPX), Method and system for storing and retrieving collaboratively processed information by associated identification data.
  566. Michael Sassin ; Neal J. King ; Matthew T. Dean ; Eli Jacobi, Method and system for supporting a decision tree with placeholder capability.
  567. Hurd Michael D. ; Maloney Michael J. ; Hitson Bruce L. ; McCalmont David T., Method and system for transferring calls and call-related data between a plurality of call centers.
  568. Maloney Michael J. (Plano TX) Hitson Bruce L. (Mountain View CA) McCalmont David T. (San Jose CA), Method and system for transferring calls and call-related data between a plurality of call centers.
  569. Maloney Michael J. (Plano TX) Hitson Bruce Lewis (Mountain View CA) McCalmont David Thompson (San Jose CA), Method and system for transferring calls and call-related data between a plurality of call centers.
  570. Stephens Gary Boyd, Method and system in a wireless communications network for providing restricted user termination areas based on originator location.
  571. Kozdon Peter ; Jacobi Eli ; Shikhzadegan Naser, Method and system to deliver an audiovisual presentation to a workstation using the telephone.
  572. Garcia, Kevin, Method and system to maintain a hierarchy of instantiated application objects and process a failed process.
  573. Guedalia, Jacob Leon, Method and systems for scalable representation of multimedia data for progressive asynchronous transmission.
  574. Guck Randal Lee, Method for abstracting messages of various protocols into objects for storage in a database.
  575. Szlam Aleksander (Norcross GA) Owen James E. (Smyrna GA), Method for automatically obtaining and presenting data from multiple data sources.
  576. Pershan Barry ; McConnell Von K. ; Hasenauer George, Method for concurrently establishing switch redirection for multiple lines of the public telephone network.
  577. Aleksander Szlam ; James E. Owen, Method for consolidation of multiple data sources.
  578. Anisimov, Nikolay; Spasibenko, Dmitry; Shkrabov, Sam; Van Everen, David, Method for controlling abandonment rate in outbound campaigns.
  579. Chaudhuri Surajit ; Gravano Luis, Method for cost-based optimization over multimeida repositories.
  580. Asmuth Richard L. (Little Silver NJ) Ermann Renato M. (Gahanna OH) Gauldin Mark A. (Wheaton IL) Gawrys George W. (Ocean Township ; Monmouth County NJ) Stone Roger E. (Naperville IL) Yuhas Marjorie P., Method for customer definable telephone capability.
  581. Knitl Reinhard,DEX, Method for determining free agent communication terminal apparatus in communication networks with an automatic call dis.
  582. Hilleary Thomas N. (Johnson County KS) Fulton Robert D. (Jackson County MO), Method for dispensing information.
  583. Shtivelman Yuri, Method for estimating telephony system-queue waiting time in an agent level routing environment.
  584. Shtivelman, Yuri; Anisimov, Nikolay A.; Pogossians, Gregory; Deryugin, Vladimir N.; Balkin, Dmytro G.; Stoilov, Luben Gueorguiev, Method for estimating telephony system-queue waiting time in an agent level routing environment.
  585. Anisimov, Nikolay; Spasibenko, Dmitry; Shkrabov, Sam; Van Everen, David, Method for estimation impact of calls in dialer for predictive dialing.
  586. Packer Robert L., Method for explicit data rate control in a packet communication environment without data rate supervision.
  587. Mutschler ; III Eugene Otto ; Stefaniak Joseph Peter, Method for extending the hypertext markup language (HTML) to support enterprise application data binding.
  588. Bean Timothy E. (Pleasanton CA), Method for forming a virtual call center.
  589. Anisimov, Nikolay; Makagon, Petr; Ristock, Herbert Willi Artur; Anderson, David; Leonard, Colin Michael; Zhang, Yi; Teryoshin, Vitaliy, Method for implementing and executing communication center routing strategies represented in extensible markup language.
  590. Stent Robert J. (Westford MA) Smith B. Scott (Londonderry NH) Curreri Anthony (Litchfield NH), Method for low priority telephony system assisted dialing.
  591. Jolly Bradford James, Method for multimedia presentation development based on importing appearance, function, navigation, and content multimedia characteristics from external files.
  592. Castonguay Ronald M. ; Crockett Gary B., Method for planning, scheduling and managing personnel.
  593. Nikolay Anisimov ; Konstatin Kishinsky ; Niolay Korolev ; Gregory Pogossiants ; Yuri Shtivelman ; Vadim Zyarko, Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center.
  594. Crockett Gary B. (Richardson TX) Torres-Ball Jocelyn J. (Dallas TX) Olender Arthur J. (Dallas TX), Method for predictive dialing.
  595. Oliphant Jean R. (Aurora IL) Workman Harold W. (Naperville IL) Shah Jasvantrai C. (Richardson TX), Method for predictive pacing of calls in a calling system.
  596. Benson Harvey J., Method for providing call waiting notification to a party engaged in a data call.
  597. Bowman-Amuah Michel K., Method for providing communication services over a computer network system.
  598. Williams Mark J. (1835 Beacon Hill Cir. ; #11 Cuyahoga Falls OH 44221) Nightingale Gregory A. (33 Devonshire Dr. Akron OH 44312) Randolph Todd A. (87 Wilbur Dr. Monroe Falls OH 44262), Method for returning inbound calls.
  599. Sonnenberg Edward, Method for routing a call.
  600. Velamuri Syama S. ; Torbert Julia B., Method for routing a call to a destination based on range identifiers for geographic area assignments.
  601. Irwin Janine M. (Duluth GA) Seymour James M. (Roswell GA) Chen Iris Y. (Roswell GA) Davis James M. (Alpharetta GA) Sowell David C. (Atlanta GA) Desai Nailesh B. (Norcross GA) Torbert Julia B. (Stone , Method for routing calls based on predetermined assignments of callers geographic locations.
  602. Deryugin Vladimir N. ; Torba Dimitriy A. ; Neyman Igor, Method for routing calls to call centers based on statistical modeling of call behavior.
  603. Blonder Greg E. (Summit NJ), Method for sending and receiving video images.
  604. Bankert William (Byron CA) Leppla Bruce W. (San Francisco CA) Macondray Frederick W. (Mountain View CA) Gioumousis George (Palo Alto CA) Parcel Karel Jan (Cupertino CA), Method for storing and retrieving digital data transmissions.
  605. Shachar Yuval,ILX ; Bendelac Chaim,ILX ; Marko Reuven,ILX, Method for switching between a data communication session and a voice communication session.
  606. Kamen Vladimir, Method for telephony call blending.
  607. Kamen, Vladimir, Method for telephony call blending.
  608. Vladimir Kamen, Method for telephony call blending.
  609. Krishnaswamy Sridhar ; Elliott Isaac K. ; Reynolds Tim E. ; Forgy Glen A. ; Solbrig Erin M., Method for video telephony over a hybrid network.
  610. Kojima Keiji (Pittsburgh PA) Matsuda Yoshiki (Kokubunji JPX) Futatsugi Seiji (Inagi JPX), Method for visual programming with aid of animation.
  611. Voit Eric A. ; Sours Larry W. ; Liptak Lance S. ; DePaul Kenneth E., Method of altering the destination telephone number of an incoming call.
  612. Riskin Bernard N. (Lambertville NJ), Method of and means for accessing computerized data bases utilizing a touch-tone telephone instrument.
  613. Gottlieb Louis G. ; Sims William A. ; Higgins Steven P. ; Ethier Randall P., Method of and system for call routing compliant with international regulatory routing requirements.
  614. Miller James S. (Arlington MA) Ganapathi Jagadeesan (Nashua NH), Method of and system for displaying context sensitive and application independent help information.
  615. Dedieu,Stephane; Moquin,Philippe, Method of broadband constant directivity beamforming for non linear and non axi-symmetric sensor arrays embedded in an obstacle.
  616. Williams Philip M. (Suffolk GB2), Method of controlling overloads in a telecommunications network.
  617. McNeil Douglas,CAX ; Pequegnat Steven P.,CAX, Method of dynamic load sharing between systems with automatic telephone call distributors.
  618. Sims Bobby H. (Lonsdale AR) Philipp Carl T. (Hot Springs AR), Method of recycling industrial waste.
  619. Chakravarti Vandana S. (Tinton Falls NJ) Christmann R. Paul (Irving TX) Knittel Steven F. (West Allenhurst NJ) Redberg Margaret H. (Red Bank NJ) Shampine William T. (Freehold NJ) Shur Lindsay A. (Mid, Method of redirecting a telephone call to an alternate destination.
  620. Barnes Stephen Dean ; Bartoszewicz James F. ; Schwartz Ronald,CAX ; Giridharagopal Krishnamurthy, Method of using dynamic database to improve telephone number portability.
  621. Hanes Charles F. (San Jose CA) Mick Colin K. (Palo Alto CA), Method simulating data traffic on network in accordance with a client/sewer paradigm.
  622. Joseph Michael Christie, Method, system and apparatus for telecommunications control.
  623. Sharma,Rahul; Chinnici,Roberto, Method, system, and articles of manufacture for providing a servlet container based web service endpoint.
  624. Scott, Mark; Cheng, Anita; Ho, Simon; Irimescu, George; Voineag, Dorel; Wong, William; Yao, Min; Zadeh, Row J., Method, system, and computer program product for providing voice over the internet communication.
  625. Calabrese Robert T. ; Gnesda Nicholas John ; Riley Douglas Harvey ; Zahnle Jeffrey Arthur, Methods and apparatus for accessing enhanced wireless services platforms via the public switched telephone network.
  626. Martin,Robert; Dubin,Jared; Williamson,Jeff; Tio,Cathy, Methods and apparatus for call service processing by instantiating an object that executes a compiled representation of a mark-up language description of operations for performing a call feature or s.
  627. Matz,Paul E.; Okita,Glen K.; Chahrouri,Gebran; Butensky,Michael, Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors.
  628. Miloslavsky Alec, Methods and apparatus for implementing a network call center.
  629. Miloslavsky Alec, Methods and apparatus for implementing an outbound network call center.
  630. Katz Ronald A. ; West Gary L. ; Barker Thomas B., Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce.
  631. Porter Frederick D. (Pittstown NJ), Methods and apparatus for interfacing with application programs to manage multimedia multiparty communications.
  632. Cecil H. Bannister ; Rangaprasad Govindarajan ; Russell A. Edwards, Methods and apparatus for originating voice calls.
  633. Neyman,Igor; Barskiy,Michail; Miloslavsky,Alec; Bondarenko,Oleg; Issayev,Valeriy; Petrov,Andrei; Karpenko,Paul; Smelik,Alex; Volguin,Alexander; Ostapchuk,Yuri; Livshits,Boris; Dadgar,Hamid, Methods and apparatus for personal routing in computer-simulated telephony.
  634. Marvin Wexler ; Sunil Gaitonde, Methods and apparatus for populating a network cache.
  635. Wexler Marvin ; Gaitonde Sunil, Methods and apparatus for populating a network cache.
  636. Aviani, Jr., James A.; Cieslak, Martin K.; Kagan, Martin A., Methods and apparatus for redirecting network cache traffic.
  637. Lean,Yoogin; Minnich,David Wayne; Sapp,Kevin Allen; Spangler,Richard James; Trimmer, Jr.,Merl Allen, Methods and systems for automatically configuring network monitoring system.
  638. Koch,Robert A., Methods and systems for personal interactive voice response.
  639. Bruce Florman, Methods and systems to distribute client software tasks among a number of servers.
  640. Barskiy Michail D. ; Ostapchuk Yuri ; Livshits Boris ; Dadgar Hamid R., Methods in computer simulation of telephony systems.
  641. Cree Charles M. N. (Austin TX) MacPhail Margaret G. (Austin TX), Methods of appending a reply in an electronic mail system.
  642. Gechter Jerry (Lincoln MA) Fried Jeffrey A. (Somerville MA) Pokress Robert L. (Andover MA) Andrews G. Wayne (Nashua NH), Methods of automatically rerouting an incoming telephone call placed over a network.
  643. Anderson, David H.; Buskirk, Martin C.; DiAdamo, Giuseppe; Germain, Shelley St. Phillips; Lamb, Scott Charles; Madrid, Richard J.; Servilla, Danilo P., Methods, systems and computer program products for automatic task distribution.
  644. Robin H. Foster ; Eugene P. Mathews, Minimum interruption cycle time threshold for reserve call center agents.
  645. McGregor Donald S. (Danville CA) McGregor Gregory M. (Danville CA), Mobile phone with internal accounting.
  646. Hartmaier Peter J.,CAX ; Gossman William E., Mobility extended telephone application programming interface and method of use.
  647. Tonnby, Ingmar; Hansson, Allan, Modem with IP support.
  648. Foster, Robin H., Modification of voice prompting based on prior communication in a call center.
  649. Richard McDuff ; Wesley Jon Atkinson ; Donald L. Ravenscroft ; Gopi Shankar ; Craig Kaley ; Craig Alan Baxter, Monitoring system for telephony resources in a call center.
  650. Acker Deborah Lynn ; Creamer Thomas Edward, Multi service platform architecture for telephone networks.
  651. Hulen John S. (Gaithersburg MD) Oren David (Melville NY), Multi-media interface.
  652. Wang, Sandy Chai Jen; Appadurai, Arumugam; LaBarge, John Robert; Boothroyd, Margaret Ann; Luellen, Cory Andrew; Yong, Mang Kang; Chiu, Leo K., Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution.
  653. Minert, Brian Douglas; Page, Matthew Lawrence; Curtis, Scott Karl, Multi-tiered media services for globally interconnecting businesses and customers.
  654. Alexander I. McAllister ; Rita Yadav, Multifunction autoattendant system and method of operation thereof.
  655. Kosich Milo (Cuyahoga Falls OH), Multiline computerized telephone monitoring system.
  656. Cuschleg ; Jr. Robert F. (Columbus OH) Freeman Brian D. (Howell NJ) Kelly Kevin B. (Neptune NJ) Patti Philip J. (Belle Mead NJ) Perinelli Anthony J. (Woodbridge NJ) Shannon Amy K. (Aberdeen NJ), Multilocation queuing for telephone calls.
  657. Michael Sassin ; Markku Korpi DE; Richard W. Crouch ; Leon Xu ; Uwe Wrede ; Robert W. Stephens, Multimedia automatic call distribution system.
  658. Isidoro Alessandro L. (Howell NJ) Tsai Howard S. (Tinton Falls NJ), Multimedia call configuration system.
  659. Engberg Daniel K. (Cedar Park TX) Nurick Albert F. (Austin TX) Fraley Brittain D. (Austin TX), Multimedia computing and telecommunications workstation.
  660. Dunn James M. ; Harrison Colin George ; Stern Edith Helen ; Toohey James J. ; Willner Barry Edward, Multimedia conferencing using parallel networks.
  661. Arbuckle Thomas R. (Bedford TX) Williams Marvin L. (Lewisville TX 4), Multimedia context-sensitive real-time-help mechanism for use in a data processing system.
  662. Syeda-Mahmood Tanveer F., Multimedia database for use over networks.
  663. Nelson Paul E. ; Anderson Christopher H. ; Whitman Ronald M. ; Gardner Paul C. ; David Mark R., Multimedia document retrieval by application of multimedia queries to a unified index of multimedia data for a plurality of multimedia data types.
  664. Goetz Tom ; Sridhar Manickam R. ; Prasad Mukesh, Multimedia file, supporting multiple instances of media types, and method for forming same.
  665. Agraharam Sanjay ; Civanlar Mehmet Reha ; Haskell Barin Geoffry ; Kuthyar Ashok K. ; Markowitz Robert Edward ; Mortenson Robert F. ; Perea Carlos Alberto ; Ramamurthy Ram S. ; Rosen Kenneth H. ; Stun, Multimedia information service access.
  666. Quentin George H. (San Jose CA) Isle Brian A. (Isanti MN) Bloom Charles P. (Eagan MN) Butler Arch W. (Minneapolis MN) Spoor David (Eden Prairie MN) Wunderlin David J. (New Hope MN) Bedros Renee (West, Multimedia interface and method for computer system.
  667. Shtivelman Yuri ; Miloslavsky Alec ; Bondarenko Oleg ; Neyman Igor ; Gisby Douglas ; Cronin Paul, Multimedia managing and prioritized queuing system integrated with intelligent routing capability.
  668. Morcos Nader,CAX ; Barszczewski Peter,CAX ; DeCoste Marc-Andre,CAX ; Desbois Daniel,CAX ; Ibrahim Peter,CAX ; Pronovost Sophie,CAX ; Michaud Nicolas,CAX, Multimedia plug-in using dynamic objects.
  669. Crowther, Jonathan M.; Montemurro, Michael P., Multimedia queuing in a customer contact or call center.
  670. Catchpole Andrew,GB2, Multimedia switching apparatus.
  671. Sonesh Ari ; Dellutri Stephen, Multimedia telecommunication automatic call distribution system.
  672. Falcon, Roland; Cherry, Richard, Multiple client remote agent network method.
  673. Judd Ian David,GBX ; Beer Reginald,GBX, Multiple node dual level error recovery system and method.
  674. Yu Kin C. (Burlington MA) Hirtle Allen C. (Littleton MA), Multiprocessor interrupt rerouting mechanism.
  675. Allen James C. (San Jose CA) Bartlett Wendy B. (Los Altos CA) Johnson ; III Hoke S. (San Jose CA) Fisher Steven D. (San Mateo CA) Larson Richard O. (Fremont CA) Peck John C. (Mountain View CA), Multiprocessor multisystem communications network.
  676. Nevman,Igor; Miloslavsky,Alec, Negotiated routing in telephony systems.
  677. Neyman Igor ; Miloslavsky Alec, Negotiated routing in telephony systems.
  678. Neyman Igor ; Miloslavsky Alec, Negotiated routing in telephony systems.
  679. Neyman,Igor; Miloslavsky,Alec, Negotiated routing in telephony systems.
  680. Dowling, Eric Morgan, Negotiated wireless peripheral systems.
  681. Miner Richard A. (Cambridge MA) Warner William J. (Weston MA) Lovell Anthony M. (Somerville MA) Shienbrood Eric R. (Concord MA) Gabryelski Keith (Cambridge MA) Arnold Kenneth C. R. C. (Lexington MA) , Network based knowledgeable assistant.
  682. Robert C. Meltzer ; Melissa E. Garber, Network based legal services system.
  683. Gaechter Barbara I. (Tinton Falls NJ) Sahni Paramdeep S. (Marlboro NJ) Tseng I. Grace (Middletown NJ), Network based outbound call management.
  684. Polcyn Michael J., Network based predictive dialing.
  685. Becker Steven C. ; Chaney Christine S. ; Smith Kimberly A. ; Taylor Frances D. E., Network call parking manager.
  686. McLaughlin Thomas J. ; Messinger James E. ; Nelson Ronald J., Network communication system.
  687. Sprecher Jerry W. (Danville CA) Winters ; Jr. Donald J. (Danville CA) Rajwany Amirali S. (Walnut Creek CA) Dodson Michael W. (Walnut Creek CA) Penning Gene R. (Antioch CA) Harrington Darryl F. (Pitts, Network management system.
  688. Dan Kikinis, Network telephony interface systems between data network telephony and plain old telephone service.
  689. Kikinis, Dan, Network telephony interface systems between data network telephony and plain old telephone service.
  690. Kikinis Dan, Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement.
  691. Dan Kikinis, Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement in the data network.
  692. Cohn Robert S. ; Vaudreuil Gregory M. ; Schoeneberger Carl F. ; Reece David M. ; O'Neal Carlton C. ; Kalbfleisch Carl W. ; Whipple Mark B. ; Swoopes James R. ; Huch Alan T. ; Dimitroff Michael P., Network-based multimedia communications and directory system and method of operation.
  693. Hollenbach Steven A. (Neshanic Station NJ) Martin Michael A. (Hillsboro NJ) Novak Thomas S. (San Ramon CA) Warznak Robert S. (Pennington NJ), Network-based telephone system providing coordinated voice and data delivery.
  694. Gene Linetsky ; David Rubin, Network-based, human-mediated exchange of information.
  695. Taylor, Jonathan R., Networked computer telephony system driven by web-based applications.
  696. Schuchman Leonard (Potomac MD) Weinberg Aaron (Potomac MD) Engelbrecht Lloyd (Reston VA), No-outage GPS/commercial RF positioning system.
  697. Kuhn Rodney, Non-random call center supervisory method and apparatus.
  698. Jolissaint Charles H. (Sunnyvale CA) Shem Elliott B. (Santa Clara CA) McRae Xuan (Fremont CA) Waln Kenneth E. (San Jose CA) Duffy John E. (Milpitas CA), Object oriented customer information exchange system and method.
  699. Arnold Vincent Davis ; Berg Alf Christian,NOX ; Bohrer Kathryn Ann ; Brane Thomas Karl Athos,SEX ; Dahl Tore Magnus,SEX ; Michaelson Tor,NOX ; Nilsson Anders Magnus,NOX ; Odegaard Helge,NOX ; Pernbec, Object oriented technology framework for order processing.
  700. Arango Mauricio, On-demand guaranteed bandwidth service for internet access points using supplemental user-allocatable bandwidth network.
  701. White Peter (Berkeley CA), On-line and off-line transaction security system using a code generated from a transaction parameter and a random number.
  702. Klingman Edwin E., On-line secured financial transaction system through electronic media.
  703. Smith Donald,CAX ; Orchard Pat,CAX, One-button intelligent CTI dialler.
  704. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A. ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions.
  705. Christopher Clemmett Macleod Beck ; Jonathan Michael Berke ; Joel A Johnstone ; Robin Marie Mitchell ; James Karl Powers ; Mark Franklin Sidell ; Charles Dazler Knuff, Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions.
  706. David John E. (Fairfield CT), Outbound call pacing method which statistically matches the number of calls dialed to the number of available operators.
  707. Taylor Michael P. (Cedar Rapids IA) Oliphant Jean R. (Cedar Rapids IA), Overflow and diversion to a foreign switch.
  708. Miloslavsky Alec, Parallel data transfer and synchronization.
  709. Miloslavsky Alec, Parallel data transfer and synchronization in computer-simulated telephony.
  710. Bennett Richard Lynn, Passive telephone monitor to control collaborative systems.
  711. Arndt, G. Dickey; Ngo, Phong H.; Chen, Henry A.; Phan, Chau T.; Bourgeois, Brian A.; Dusl, John; Hill, Brent W., Passive tracking system and method.
  712. Chaco John (Seymour CT) Hersh Israel (Fairfield CT) Orlovsky Dmitry (Danbury CT) Vincens Joe (Prospect CT) Ram Yaron (Stamford CT), Patient care and communication system.
  713. Pepe David Matthew ; Blitzer Lisa B. ; Brockman James Joseph ; Cruz William ; Hakim Dwight Omar ; Kramer Michael ; Petr Dawn Diane ; Ramaroson Josefa ; Ramirez Gerardo ; Wang Yang-Wei ; White Robert , Personal communications internetworking.
  714. Miloslavsky Alec, Personal desktop router.
  715. Miloslavsky Alec, Personal desktop router.
  716. Miloslavsky Alec ; Neyman Igor, Personal desktop router.
  717. Neyman, Igor; Barskiy, Michail; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Paul; Smelik, Alex; Volguin, Alexander; Ostapchuk, Yuri; Livshits, Boris; Dadgar, Hamid, Personal desktop router.
  718. Neyman, Igor, Platform-independent DNT intelligent network.
  719. Freadman Tommyca (New York NY), Plug-in sound accessory for portable computers.
  720. Uppaluru Prem ; Sundaram Mukesh, Point-of-presence call center management system.
  721. Uppaluru Prem ; Sundaram Mukesh, Point-of-presence call center management system.
  722. Nakagawa Akira (Saitama JPX), Polling system and method using nondedicated telephone lines.
  723. Janky James M., Portable information storage/playback apparatus having a data interface.
  724. Goldman Joel ; Rabiner Lawrence Richard ; Romain Dennis Matthew ; Velardo ; Jr. Patrick Michael, Pots/packet bridge.
  725. Feisullin Farid ; Naylor Bruce ; Raukumar Ajay ; Rogers Lois, Prediction system for RF power distribution.
  726. Muller Michael J. (Boulder CO), Predictive calling scheduling system and method.
  727. Redford Peter M. (Los Gatos CA) Stern Donald S. (San Jose CA), Printed publication remote contol for accessing interactive media.
  728. Neyman Igor, Private IP telephony backbone linking widely-distributed enterprise sites.
  729. Bader Lance Dana ; Kaminsky David Louis ; Kompella Vachaspathi Peter ; Scott Robert Walter, Process for improving the efficiency of high performance routing.
  730. Lehmann Jean B. ; Reid Matthew B. ; Hicks Jaye D. ; Berenbrock Steven K. ; Rucker Brad L. ; Boettcher Scott M., Process management system and method.
  731. Stewart R Witchalls GB, Processing device network.
  732. Ogawa Yasuyuki,JPX ; Kadosawa Tsuneaki,JPX ; Nakamura Takashi,JPX ; Watanabe Hitoshi,JPX ; Asada Satoshi,JPX, Program processing to facilitate program editing.
  733. Moore Allan R. (Herndon VA) Poulos Lori J. (McLean VA) DeFazio Lynn G. (Manassas VA), Program storage device and computer program product for managing an event driven management information system with rule.
  734. Scordo, Dominick, Programmable audio mixer.
  735. Connor Larry W. (Greensboro NC) McKeithan Tracy (Athens GA) Lubin David (Croton-On-Hudson NY) Seuberling Thomas (Kernersville KY), Programmable emergency communication system including automatic dialer.
  736. Nixon Timothy R. ; Watkins Gary A., Providing mobile application services with download of speaker independent voice model.
  737. Minert, Brian Douglas; Jarman, Paul; Judkins, James Andrew; Dean, Joseph Allan, Providing work, training, and incentives to company representatives in contact handling systems.
  738. Farris, Robert D.; Voit, Eric A.; Curry, James E., Public wireless/cordless internet gateway.
  739. Boyle Stephen S. ; King Peter F. ; Martin ; Jr. Bruce K. ; Rossmann Alain S. ; Schwartz Bruce V., Pushing and pulling data in networks.
  740. Patel Bipin ; Yuan Chris ; Kaminsky Mark E. ; Perelman Roberto ; Ichnowski Jeanne, Queue managing system and method.
  741. Philonenko, Laurent, Queue prioritization based on competitive user input.
  742. Lindholm, Jeffrey J.; Gagle, Michael D.; Synder, Michael D., Queue-based distinctive ringing in a call center system.
  743. Ramkumar Vasant C. (Freehold NJ), Queuing trigger in call processing.
  744. Minert, Brian Douglas; Jarman, Paul; Judkins, James Andrew; Dean, Joseph Allan, Rapid deployment of training for company representatives in contact handling systems.
  745. Kurland Lawrence G. (Melville NY) Shababb George (Roslyn Heights NY), Rapid market survey collection and dissemination method.
  746. J. Bryan Lyles ; Christopher J. Kappler ; Landis C. Rogers, Rate shaping in per-flow output queued routing mechanisms for unspecified bit rate service.
  747. Vrenjak, Milan; Swartz, Jeff; Gerardot, Jeff, Read-only in-memory tables for intelligent call processing system.
  748. Minert, Brian Douglas; Jarman, Paul; Judkins, James Andrew; Dean, Joseph Allan, Real-time performance based incentives for company representatives in contact handling systems.
  749. Komissarchik, Edward; McPartlan, Kevin; O'Brien, Lauren; Sorensen, Gary Lee, Real-time transaction routing augmented with forecast data and agent schedules.
  750. Jorgensen Jacob W. ; Peavey Stephen D. ; Grailich Donald ; Heron Andrew, Real-time, on-line, call verification system.
  751. Danielsen Peter J. (Wheaton IL), Remote agent operation for automatic call distributors.
  752. Wookey Michael J. ; Chu Kevin L., Remote alert monitoring and trend analysis.
  753. Pizano Arturo A. ; Li Frank K., Remote phone-based access to a universal multimedia mailbox.
  754. Levy Alfred (12 Oak Hill Dr. Oyster Bay NY 11771) Paul Jon D. (2800 Third St. San Francisco CA 94107), Remotely controlled telephone hold program system.
  755. Hamblen,G. Allen; Leatham,David Mark; Smith,Daniel Bruce; Xue,Ke, Resource management system, for example, tracking and management system for trucks.
  756. Peterson, David Owen; Harris, Tim; Minert, Brian Douglas; Pino, Bryan Craig; Ramond, Nicholas Bauer; Rasi-Koskinen, Mark Erik, Restoration of a caller to a previous place in an on-hold queue.
  757. Fisher Thomas S. (Westminster CO) Losty Martin R. (Broomfield CO), Restriction of communication service accessibility among subscriber communities.
  758. Everingham, James; Tabb, Lloyd William; Weissman, Terry; Scullin, Will, Results-based routing of electronic communications.
  759. Kaplan Marc P. (Aberdeen NJ), Revertive calling automatic call distributor.
  760. Ito Yuji,JPX ; Sekine Minoru,JPX, Routers connecting LANs through public network.
  761. Hurd Michael D., Routing calls to call centers.
  762. Miloslavsky,Alec; Goecke,Jason; Deryugin,Vladimir N.; Torba,Dmitry A.; Neyman,Igor; Turovsky,Oleg, Routing emails to a plurality of agents.
  763. Araujo Kenneth (Long Branch NJ) Bhatia Rajiv (Marlboro NJ) Harmon Michael (Jackson NJ) Randall Roderick (Oceanport NJ) Zhang Siuling (Stony Brook NY), Routing system and method for a teleconferencing system.
  764. Bernstein Lawrence (Short Hills NJ), Routing to intelligence.
  765. Cieslak Randall A. (Scarsdale NY) Ferguson Donald F. (Yorktown Heights NY) Sairamesh Jakka (New York NY), Routing transactions in the presence of failing servers.
  766. Bunting Bryan ; Smith Jim ; Walters Jim ; McDonough Charles, Rule based routing system and method for a virtual sales and service center.
  767. Crockett Gary B. (Plano TX), Rules-based call routing.
  768. Melchione Anthony R. ; Martinez Rafael ; Seifert Eric ; Hirsch Martin, Sales and marketing support system using a graphical query prospect database.
  769. Leahy Dave ; Challinger Judith ; Adler B. Thomas ; Ardon S. Mitra, Scalable virtual world chat client-server system.
  770. Corey Douglas A. ; Landauer Thomas K. ; Lochbaum Karen E., Searching large collections of text using multiple search engines concurrently.
  771. Curry James E. ; Farris Robert D., Secure LAN/internet telephony.
  772. Daudelin Abraham N. (Colts Neck NJ) Hartnett Ronald J. (Middletown NJ) O\Connell William A. (Bricktown NJ), Semi-automated customer information system.
  773. Russell Edward A. (Acton MA) Tang Raymond T. (Chelmsford MA), Server for executing client operation calls, having a dispatcher, worker tasks, dispatcher shared memory area and worker.
  774. Rogers Richard Michael ; Lagarde Konrad Charles, Service agent for fulfilling requests of a web browser.
  775. Goeddel Thomas William ; Whang Kevin K., Signal processing resource allocation for internet-based telephony.
  776. Skoog Frederick H., Signaling network gateway device and method for use in a signaling network.
  777. Torres Robert J. ; Collins Michael, Single access to common user/application information.
  778. Deng Shuang, Single-wiring network for integrated voice and data communications.
  779. Robert J. Doyle ; Kurt E. Sunderman, Skill-based call routing.
  780. Miloslavsky Alec, Skill-based real-time call routing in telephony systems.
  781. Kuyama Kouji,JPX ; Fukuoka Kodo,JPX, Sleeve type of coreless motor with reduced starting current.
  782. Kikinis Dan (Saratoga CA) Dornier Pascal (Sunnyvale CA), Smart phone.
  783. Kikinis Dan ; Dornier Pascal ; Seiler William J., Smart phone integration with computer systems.
  784. Douik Samir,CAX ; Boutaba Raouf,CAX, Software fault management system.
  785. Wyss,Felix I.; O'Connor,Kevin, Speech recognition system and method.
  786. Mewhinney, Brian E., Staged predictive dialing system.
  787. Miloslavsky Alec, Statistically-predictive and agent-predictive call routing.
  788. Miloslavsky Alec, Statistically-predictive and agent-predictive call routing.
  789. Macleod Beck, Christopher Clemmett; Berke, Jonathan Michael; Johnstone, Joel A.; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center.
  790. Apparao, Vidur; Potts, Richard; Lewis, Scott; McKinnon, Beth; Waterson, Christopher R., Stores as call center resources.
  791. Banerjee Biswa R. ; Gladwin S. Christopher ; Maskatia Arif ; Soucy Alan, Structure and method for controlling a host computer using a remote hand-held interface device.
  792. Reynolds Henry S. (Glendale Heights IL) Bonkowski Edward F. (Wheaton IL) Dalsky Joel D. (Hoffman Estates IL) Pannell Dean R. (St. Charles IL) Schmidt Joyce J. (Schaumburg IL), Subscriber call routing processing system.
  793. Reynolds Henry Statham ; Bonkowski Edward Francis ; Dalsky Joel Dennis ; Pannell Dean Ross ; Schmidt Joyce Jean, Subscriber call routing processing system.
  794. Shaunfield John E., Switchable multi-drop video distribution system.
  795. Gechter Jerry (Lincoln MA) Fried Jeffrey A. (Somerville MA), Switchless automatic call distribution system.
  796. Gechter, Jerry; Fried, Jeffrey A.; Pokress, Robert L., Switchless automatic call distribution system.
  797. Andrews G. Wayne (Dunstable MA) Fried Jeffrey A. (Somerville MA) Gechter Jerry (Lincoln MA) Pokress Robert L. (Andover MA), Switchless automatic call distribution system used with a combination of networks.
  798. Cave Ellis K., Switchless call processing.
  799. Baran Paul (Menlo Park CA) Corbalis Charles M. (San Jose CA) Holden Brian D. (Half Moon Bay CA) Masatsugu Jon K. (Mountain View CA) Marggraff Lewis J. (Mountain View CA) Owen David P. (Palo Alto CA) , Synchoronous packet voice/data communication system.
  800. Petrovykh, Yevgeniy, System and apparatus for pre-routing network events.
  801. Petrovykh, Yevgeniy, System and apparatus for pre-routing network events.
  802. Petrovykh,Yevgeniy, System and apparatus for pre-routing network events.
  803. Svennesson Bjorn Arne,SEX ; strom Bo Arne Valdemar,SEX ; Sumar Gulamabbas,SEX ; Schmersel Robert Johannes Bernardus,NLX, System and method for IP-activated call setup.
  804. Elliott, Isaac K.; Krishnawswamy, Sridhar, System and method for a directory service supporting a hybrid communication system architecture.
  805. Chang Sandra Sheu, System and method for accessing a database from a task written in an object-oriented programming language.
  806. Stevenson, Craig; Apparao, Vidur, System and method for adaptive call management.
  807. Cave Ellis K. (Garland TX) Ammann Larry P. (Richardson TX) Zimmer Christopher P. (Plano TX), System and method for an improved predictive dialer.
  808. Stanczak Mark ; Wegner Martin T. ; Nandyal Omprasad S., System and method for automated received message handling and distribution.
  809. Stanczak, Mark; Wegner, Martin T.; Nandyal, Omprasad S., System and method for automated received message handling and distribution.
  810. Bernard Warren E. ; Jacobson Philip A., System and method for automated remote previewing and purchasing of music, video, software, and other multimedia product.
  811. Dezonno Anthony J., System and method for automatic monitoring of active telephone calls in a telephonic switch.
  812. Schmidt Barnet M. (Oradell NJ) Schopperth Lawrence P. (Kinnelon NJ), System and method for automatically detecting root causes of switching connection failures in a telephone network.
  813. Dulman Scott, System and method for changing advanced intelligent network services from customer premises equipment.
  814. Kennedy ; III William C. ; Westerlage Kenneth R. ; Beasley Dale E. ; Drueckhammer Carl W., System and method for communicating using a voice network and a data network.
  815. Henley Arthur (10705 Bay Laurel Trail Austin TX 78750) Grau Scott (13303 Ivywood Cove Austin TX 78729), System and method for communication of audio data over a packet-based network.
  816. Sumar Gulamabbas,SEX ; strom Bo Arne Valdemar,SEX ; Svennesson Bjorn Arne,SEX ; Schmersel Robert Johannes Bernardus,NLX, System and method for controlled media conversion in an intelligent network.
  817. Cave Ellis K. (Garland TX), System and method for controlling outbound and inbound calls in a telephone communication system.
  818. Kneipp F. Paul (Nashua NH), System and method for controlling the dialing order of call record lists in an automated dialing system.
  819. Davies Trevor Bryan,GBX, System and method for defining a process structure for performing a task.
  820. Cote Joseph Paul-Emile Pierre ; Thomas Stephen David, System and method for detection of, notification of, and automated repair of problem conditions in a messaging system.
  821. Gagle,Michael D.; Schmidt,Michael, System and method for distributing and routing calls in a call center.
  822. Gottlieb Louis G., System and method for distributing calls to customer service operators based on automatic determination of operator ava.
  823. Land Mark S. ; Kruy Steven J. ; Perlman Andrew T. ; Walvick Edward A., System and method for establishing a call telecommunications path.
  824. Cave Ellis K., System and method for establishing a real-time agent pool between computer systems.
  825. Foladare Mark Jeffrey ; Goldman Shelley B. ; Silverman David Phillip ; Westrich Robert S., System and method for establishing internet communications links.
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  4. Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment.
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  7. Deryugin, Vladimir N.; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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  9. Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
  10. Anisimov, Nikolay; Makagon, Petr; Ristock, Herbert Willi Artur; Anderson, David; Leonard, Colin Michael; Zhang, Yi; Teryoshin, Vitaliy, Method for implementing and executing communication center routing strategies represented in extensible markup language.
  11. Neyman, Igor; Barskyy, Myhailo; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Pavel; Smelik, Alex; Volguin, Alexander; Ostapchuk, Yuri; Livshits, Boris; Dadgar, Hamid, Personal desktop router.
  12. Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.
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