System and method for managing media in a distributed communication network
원문보기
IPC분류정보
국가/구분
United States(US) Patent
등록
국제특허분류(IPC7판)
H04L-012/751
H04L-029/06
H04L-012/721
출원번호
US-0278993
(2014-05-15)
등록번호
US-9240941
(2016-01-19)
발명자
/ 주소
Tarricone, Brian
Wolthuis, John
Boerjesson, Jonas
출원인 / 주소
Twilio, Inc.
대리인 / 주소
Jeffrey Schox
인용정보
피인용 횟수 :
0인용 특허 :
198
초록▼
A system and method for processing communication media in a regionally distributed communication platform that includes at a first platform region, establishing a communication session comprising establishing a media communication to at least one endpoint from the first region and establishing signa
A system and method for processing communication media in a regionally distributed communication platform that includes at a first platform region, establishing a communication session comprising establishing a media communication to at least one endpoint from the first region and establishing signaling communication to a second platform region; selecting a media resource in response to a change in media processing requirements of the communication session; when the selected media resource is outside the first region, routing media communication through a media resource outside of the first region; when the media resource is available in the first region, routing media communication through the media resource of the first region; and when the media resource is outside of the second region, storing the media communication in the first region at least temporarily and tunneling a branch of the media communication to a central media service in the second region.
대표청구항▼
1. A method for communicating in a distributed platform comprising: providing a communication platform with resources in at least two regions, the resources including media resources and signaling resources;initializing a communication session with connection to at least one endpoint, the communicat
1. A method for communicating in a distributed platform comprising: providing a communication platform with resources in at least two regions, the resources including media resources and signaling resources;initializing a communication session with connection to at least one endpoint, the communication session communicating media with the at least one endpoint, the media resources in the at least two regions including media services that process the media of the communication session, the media services including: an active media service operating on the media of the communication session by altering or augmenting a state of the media of the communication session, anda passive media service operating on the media of the communication session while maintaining a state of the media communication of the communication session;associating the at least one endpoint with a first region;determining a communication route topology according to media resource requirements of the communication session and availability of media resources in the regions; andestablishing the communication route topology of the communication session. 2. The method of claim 1, wherein determining a communication route topology further comprises determining a communication route topology according to communication quality. 3. The method of claim 2, wherein establishing the communication route topology of the communication session comprises in a first mode of a communication route topology, the communication route topology is maintained in a first region; and in a second mode of a communication route topology, the communication route topology includes a segment between at least the first region and the second region. 4. The method of claim 3, wherein the communication session is initialized with a connection to at least a second endpoint; further comprising associating the second endpoint with a second region, wherein determining a communication route topology comprises accounting for the regions of the first and second endpoint. 5. The method of claim 4, wherein the first region is distinct from the second region. 6. The method of claim 5, wherein the communication network topology includes a segment through a resource in a third region that is exclusive to the set of the first region, second region, and the third region. 7. The method of claim 1, wherein communication quality is based at least in part on media latency. 8. The method of claim 1, further comprising detecting a new service requirement in the communication session and updating the communication route topology. 9. The method of claim 8, wherein updating the communication route topology comprises transitioning a media communication route through a different sequence of resources in a set of regions distinct from the initial set of regions. 10. The method of claim 1, wherein determining a communication route topology comprises determining a media communication route topology based on media resources in the regions. 11. The method of claim 10, wherein determining a communication route further comprises determining a signaling communication route topology based on signaling resources in the regions. 12. The method of claim 11, wherein the topology of the signaling communication route topology is independent of the topology of the media communication route topology. 13. The method of claim 1, wherein the communication session is initiated from a communication request. 14. The method of claim 13, wherein the communication request is transacted with a public switched telephone network (PSTN) provider. 15. The method of claim 14, wherein the communication request is transacted with a session initiation protocol (SIP) provider. 16. The method of claim 14, wherein the communication request is transacted with a internet protocol (IP) communication provider. 17. The method of claim 14, wherein the communication request is received in the form of an application programming interface (API) request. 18. A method for communicating in a distributed platform comprising: providing a communication platform with media services in at least two regions;initializing a communication session with connection to at least one endpoint, the communication session communicating media with the at least one endpoint, the media services including: an active media service operating on the media of the communication session by altering or augmenting a state of the media of the communication session, anda passive media service operating on the media of the communication session while maintaining a state of the media communication of the communication session;associating the at least one endpoint with a first region;determining a communication route topology according to media service requirements of the communication session and availability of media services in the regions; andestablishing the communication route topology of the communication session. 19. The method of claim 18, wherein the media services include at least one of Dual-tone Multi-frequency (DTMF) detection, media recording, text-to-speech (TTS), speech recognition, transcoding, input detection, answering machine detection, conferencing and communication queuing. 20. The method of claim 1, wherein the media services include at least one of Dual-tone Multi-frequency (DTMF) detection, media recording, text-to-speech (TTS), speech recognition, transcoding, input detection, answering machine detection, conferencing and communication queuing.
연구과제 타임라인
LOADING...
LOADING...
LOADING...
LOADING...
LOADING...
이 특허에 인용된 특허 (198)
Charles Kevin Shank ; R. Alberto Villarica, Abstract interface for media and telephony services.
Vladimir N. Deryugin ; Dmitry A. Torba ; Igor Neyman, Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system.
Dezonno Anthony J. (2225 Midhurst Rd. Downers Grove IL 60516) Surma Richard S. (5216 Pennywood Dr. Lisle IL 60532) Holtaway Thomas S. (245 Spring Ave. Glen Ellyn IL 60137), Automatic call distribution system with an ISDN compatible call connection system and method.
Toba Francis, Brian Alejandro; Gereda Pico, Reymarx; Cuevas, Renee Mauricio; Rallo, Christopher Lee; Figueroa, Javier; Cabrera, Alejandro E., Bi-directional sharing of a document object model.
Porter, Brandon W.; Stifelman, Lisa Joy; Bodell, Michael; Marx, Matthew Talin; Sutton, Bill, Handling of speech recognition in a declarative markup language.
Connelly,Jon Christopher; Hansen,Dian; Shurtleff, III,Robert Glenn, Method and apparatus and program for scheduling and executing events in real time over a network.
Dobner, Edward Joseph; Kuehr-McLaren, David Gerard; Nadalin, Anthony Joseph; Zhang, Xiaoyan, Method and apparatus for establishing a secure communication connection between a java application and secure server.
Grunsted David P. ; Krebs Christopher C. ; Botkin Bruce A. ; Kemp Daniel L. ; Dohrmann Kevin, Method and apparatus for initiating telephone calls using a data network.
Jreij Elie A. (Austin TX) Dunn Tave P. (Austin TX) Horowitz Michael J. (Ann Arbor MI) Gersing Peter E. (Cupertino CA) Whittington Robert D. (Pflugerville TX) Huber Werner (Munich DEX), Method and apparatus for masking the reporting of network telephony events to a computer.
Kochanski, Gregory P.; Olive, Joseph Philip; Shih, Chi-Lin, Method and apparatus for performing text-to-speech conversion in a client/server environment.
Andhare, Shirish; Haakenson, Erik; Adeeb, Ramy; McKinnon, Beth; Vernooy, Matt; Kunins, Jeff, Method and system for design for run-time control of voice XML applications.
Drosset, Joseph St-John; Kim, Michael; Bottorf, Christopher J.; McMillan, Juan C., Method and system for subscriber-based audio service over a communication network.
Ball, Thomas J.; Danielsen, Peter John; Mataga, Peter Andrew; Rehor, Kenneth G., Method of providing transfer capability on web-based interactive voice response services.
Gechter Jerry (Lincoln MA) Fried Jeffrey A. (Somerville MA) Pokress Robert L. (Andover MA) Andrews G. Wayne (Nashua NH), Methods of automatically rerouting an incoming telephone call placed over a network.
Mellen-Garnett, Katrina A.; Gupta, Prashant, Modular application collaboration including filtering at the source and proxy execution of compensating transactions to conserve server resources.
Aguinaga, Salvador; Dipert, Dwight D.; Dynarski, Richard; Jankauskas, Gerard T.; Schwan, Martin A. K.; Fitzpatrick, Brian, Multi-service access platform for telecommunications and data networks.
Hill, Deborah Jeanne; Kiefhaber, Sarah Hildebrandt; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Multi-service request within a contact center.
Saylor, Michael J.; Trundle, Stephen S.; Patnaik, Anurag; Garr, David A.; Lindsey, Benjamin M.; Mahowald, Josh; Inanoglu, Zeynep, Multiple voice network access provider system and method.
Lee,Sung Won; Yoon,Soon Young; Maeng,Seung Joo; Kim,Woo June; Chang,Hong Seong; Chang,Hoon, Power control apparatus and method in a wireless communication system using scheduled packet data service channel.
Stifelman, Lisa J.; Partovi, Hadi; Partovi, Haleh; Alpert, David Bryan; Marx, Matthew Talin; Bailey, Scott James; Sims, Kyle D.; Bailey, Darby McDonough; Brathwaite, Roderick Steven; Koh, Eugene; Davis, Angus Macdonald, Providing menu and other services for an information processing system using a telephone or other audio interface.
Stifelman,Lisa Joy; Partovi,Hadi; Partovi,Haleh; Alpert,David Bryan; Marx,Matthew Talin; Bailey,Scott James; Sims,Kyle D.; Bailey,Darby McDonough; Brathwaite,Roderick Steven; Koh,Eugene; Davis,Angus , Providing menu and other services for an information processing system using a telephone or other audio interface.
Stifelman,Lisa Joy; Partovi,Hadi; Partovi,Haleh; Alpert,David Bryan; Marx,Matthew Talin; Bailey,Scott James; Sims,Kyle D.; Bailey,Darby McDonough; Brathwaite,Roderick Steven; Koh,Eugene; Davis,Angus Macdonald, Providing services for an information processing system using an audio interface.
Saylor, Michael J.; Trundle, Stephen S.; Patnaik, Anurag; Garr, David A.; Lindsey, Benjamin M.; Mahowald, Josh; Inanoglu, Zeynep, Revenue generation method for use with voice network access provider system and method.
Schuster, Guido M.; Sidhu, Ikhlaq S.; Mahler, Jerry J.; Dean, Frederick D.; Grabiec, Jacek A., System and method for advertising using data network telephone connections.
Meubus Charles J.,CAX ; Jodoin Sylvain,CAX ; Nadeau Raymond,CAX, System and method for communication session disposition responsive to events in a telecommunications network and the internet.
Nick Nance ; Steve Johnson ; Mathew Porter ; Tracy Boehrer, System and method for controlling telephone calls through a cross platform enabled internet browser.
Taylor, Jonathan Robert; Campbell, Ryan Stephen; Auburn, RJ; Agranovsky, Alexander S.; Green, Robbie A., System and method for dynamic call-progress analysis and call processing.
Taylor, Jonathan Robert; Campbell, Ryan Stephen; Auburn, RJ; Agranovsky, Alexander S., System and method for dynamic telephony resource allocation between premise and hosted facilities.
Saylor, Michael J.; Trundle, Steven S; Zirngibl, Michael X.; Brown, Steven R.; Patnaik, Anurag; Garr, David A.; Lindsey, Benjamin M.; Mahowald, Josh; Inanoglu, Zeynap, System and method for generating voice pages with included audio files for use in a voice page delivery system.
Schuster, Guido M.; Sidhu, Ikhlaq S.; Bezaitis, Andrew; Gentles, Thomas, System and method for performing messaging services using a data communications channel in a data network telephone system.
Saylor,Michael J.; Richards, III,Frederick; Trundle,Steven S; Rolincik,Mark J.; Gardner,Douglas F., System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification.
Saylor, Michael J.; Richards, III, Frederick; Patnaik, Anurag; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for book-related information.
Saylor,Michael J.; Richards, III,Frederick; Patnaik,Anurag; Zirngibl,Michael, System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information.
Zirngibl, Michael; Patnaik, Anurag; Saylor, Michael J.; Richards, III, Frederick, System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule.
Zirngibl,Michael; Anurag,Patnaik; Saylor,Michael J.; Richards, III,Frederick, System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule.
Langseth, Justin; Orolin, Nicolas J.; Patnaik, Anurag; Zirngibl, Michael; Saylor, Michael J.; Richards, III, Frederick, System and method for real-time, personalized, dynamic, interactive voice services for property-related information.
Eberle, Hannes; Leon, Christopher S.; Maass, Bodo; Patnaik, Anurag; Santa Ana, Alberto; Zirngibl, Michael; Reyes, Benjamin; Mosle, Wolf, System and method for the creation and automatic deployment of personalized dynamic and interactive voice services.
Zirngibl,Michael; Patnaik,Anurag, System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael; Reyes,Benjamin; Mosle,Wolf, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services.
Eberle, Hannes; Leon, Christopher S.; Maass, Bodo; Patnaik, Anurag; Santa Ana, Alberto; Zirngibl, Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes; Langseth, Justin, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control.
Zirngibl,Michael; Patnaik,Anurag; Maass,Bodo; Eberle,Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control.
Zirngibl, Michael; Patnaik, Anurag, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services.
Partovi,Hadi; Brathwaite,Roderick Steven; Davis,Angus Macdonald; McCue,Michael S.; Porter,Brandon William; Giannandrea,John; Walther,Eckart; Accardi,Anthony; Li,Zhe, System for providing personalized content over a telephone interface to a user according to the corresponding personalization profile including the record of user actions or the record of user behavior.
Cafarella,Michael J.; Porter,Brandon W.; Scullin,Will H., System verifying if an email request passed a policy check before initiating an interactive telephony session.
Ramanathan, Subramanian; Basu, Prithwish; Hansen, Richard Earl; Jones, Christine Elaine; Krishnan, Rajesh; Hain, Regina Rosales, Systems and methods for adaptive routing in mobile ad-hoc networks and disruption tolerant networks.
Ezerzer, Ran; Aljane, Ali; St-Cyr, Pierre; Yahmadi, Imed; Borodow, Eli B.; Margulies, Edwin Kenneth; Rodriguez, Pablo M., Systems and methods for handling a plurality of communications.
Foladare Mark J. (Kendall Park NJ) Goldman Shelley B. (East Brunswick NJ) Khan Aslam Y. (Holmdel NJ) Pan Lyndon M. (Little Silver NJ) Silverman David P. (Somerville NJ) Tsao Yao-Chung (Middletown NJ), Technique for providing redundant capability in a personal mobile communication system.
Tao, Tao; Sandstrom, Harold M.; Raizen, Helen S.; Bappe, Michael E.; Epstein, Edith; West, Eric I.; Kudva, Santhosh Venkatesh, Techniques for non-disruptive upgrade.
Partovi,Hadi; Brathwaite,Roderick Steven; Alpert,David Bryan; Belldina,Jeremy; Arons,Barry, Voice and telephone keypad based data entry for interacting with voice information services.
Michael J. Saylor ; Stephen S. Trundle ; Anurag Patnaik ; David A. Garr ; Benjamin M. Lindsey ; Josh Mahowald ; Zeynep Inanoglu, Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system.
Saylor, Michael J.; Trundle, Stephen S.; Patnaik, Anurag; Garr, David A.; Lindsey, Benjamin M.; Mahowald, Josh; Inanoglu, Zeynep, Voice network access provider system and method.
Shrader Theodore Jack London ; Ault Michael Bradford ; Plassmann Ernst Robert ; Rich Bruce Arland ; Rosiles Mickella Ann ; Shi Shaw-Ben, Web server account manager plug-in for monitoring resources.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.