최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
DataON 바로가기다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
Edison 바로가기다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
Kafe 바로가기국가/구분 | United States(US) Patent 등록 |
---|---|
국제특허분류(IPC7판) |
|
출원번호 | US-0045220 (2011-03-10) |
등록번호 | US-9553755 (2017-01-24) |
발명자 / 주소 |
|
출원인 / 주소 |
|
대리인 / 주소 |
|
인용정보 | 피인용 횟수 : 0 인용 특허 : 1044 |
A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one r
A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.
1. A method for supplementing an interaction processing routine comprising: identifying, by a processor, an attribute associated with an interaction;executing, by the processor, the interaction processing routine for routing the interaction, the interaction processing routine including an embedded t
1. A method for supplementing an interaction processing routine comprising: identifying, by a processor, an attribute associated with an interaction;executing, by the processor, the interaction processing routine for routing the interaction, the interaction processing routine including an embedded tag;executing, by the processor, the embedded tag in the interaction processing routine;invoking, by the processor, a rule in response to executing the embedded tag, wherein the rule is selected based on the identified attribute;assembling, by the processor, a routing script based on the invoked rule; andexecuting, by the processor, the routing script for controlling the routing of the interaction during the interaction processing routine, wherein the routing script is executed concurrently with the interaction processing routine. 2. The method of claim 1, wherein the interaction processing routine and the routing script are executed concurrently in run-time. 3. The method of claim 2, wherein the interaction processing routine adheres to a first programming language that is different from a second programming language of the routing script. 4. The method of claim 1, wherein the assembling operation comprises selecting an existing routing script according to the rule and the identified attribute. 5. The method of claim 1, wherein the assembling operation comprises dynamically assembling the routing script from primitive constructs according to the rule and an attribute associated with the interaction. 6. The method of claim 1, wherein the rule comprises a plurality of sub-rules. 7. The method of claim 1, wherein the attribute comprises a condition, timeout data, and forced routing data. 8. The method of claim 1, wherein the executing of the routing script includes executing the routing script as assembled without routing language conversion. 9. The method of claim 1 further comprising: transforming, by the processor, the routing script from a first programming language to a second programming language to generate a transformed routing script; andoutputting, by the processor, the transformed routing script for execution. 10. A system comprising: a processor; anda non-transitory memory, wherein the memory has stored thereon instructions that, when executed by the processor, causes the processor to: receive information corresponding to an interaction;execute a first routing script for routing the interaction, the first routing script including an embedded tag;execute the embedded tag in the first routing script;invoke a rule in response to executing the embedded tag, wherein the rule is selected based on the information corresponding to the interaction;assemble a second routing script based on the invoked rule; andexecute the second routing script for controlling the routing of the interaction, wherein the second routing script is executed concurrently with the first routing script. 11. The system of claim 10, wherein the first routing script adheres to a first programming language and the second routing script adheres to a second programming language different from the first programming language. 12. The system of claim 11, wherein the second programming language comprises an extensible markup language (XML), andwherein the first programming language comprises at least one of voice extensible markup language (VXML), call control extensible markup language (CCXML), or interaction routing language (IRL). 13. The system of claim 12, wherein the second programming language comprises XStrategy extensible markup language constructs. 14. The system of claim 11, wherein the second routing script enables routing routines that are unavailable in the first programming language. 15. The system of claim 10, wherein the instructions further cause the processor to: transform the second routing script from the second programming language to the first programming language; andoutput the transformed routing script for execution. 16. The system of claim 10, wherein the instructions further cause the processor to: receive an output in response to executing the second routing script; andinvoke a third routing script in response to the output, wherein the third routing script is executed concurrently with the executing of the interaction processing routine. 17. The method of claim 1 further comprising: receiving, by the processor, an output in response to executing the routing script; andinvoking, by the processor, a second routing script in response to the output, wherein the second routing script is executed concurrently with the executing of the interaction processing routine.
Copyright KISTI. All Rights Reserved.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.