초록 ▼

A method is disclosed for providing services to a patron of an establishment by providing to the patron a handheld device upon entering the establishment. The patron is identified such that the patron is associated with the handheld device provided thereto and the operation thereof. The patron is pr

A method is disclosed for providing services to a patron of an establishment by providing to the patron a handheld device upon entering the establishment. The patron is identified such that the patron is associated with the handheld device provided thereto and the operation thereof. The patron is presented with available services of the establishment and, in association with the available services, parameterized information from a database is presented to the patron relating to prior actual experiences with at least one of the services as rated by the patron, which rating defines how the patron viewed the services at the time of such providing. The patron selects from the provided information one or more of the available services. As part of the parameterized information, prior selected and not yet rated services are also presented. The patron rates the prior selected and not yet rated services and the database is updated.

대표청구항 ▼

1. A method of serving a patron of a food services establishment a wine, comprising the steps of: providing a handheld device connected to a central server to a patron upon the patron entering the establishment and personalizing the handheld device to the patron at the central server such that the c

1. A method of serving a patron of a food services establishment a wine, comprising the steps of: providing a handheld device connected to a central server to a patron upon the patron entering the establishment and personalizing the handheld device to the patron at the central server such that the central server identifies the patron and recognizes activity of the patron on the handheld device;accessing, at the central server, personal experiences of the patron representing their prior actual experiences with wine selections and presenting such, via the handheld device, to the patron, the prior actual experiences evidenced by a rating provided by that patron based on their actual prior selection of an associated wine at that establishment with a prior use of the handheld device for recording such;selecting by the patron, via the handheld device, one or more wines with or without other available services from the food establishment;if the selected wine is not available at the food service establishment, accessing, with the central server, a database including the flavor profiles of a plurality of wines;identifying, with the central server, the flavor profile of the selected wine;comparing, with the central server, the flavor profile of the selected wine with the flavor profiles of wines available at the food service establishment and identifying one or more alternate wines having the same or similar flavor profiles;accessing, with the central server, a database including the actual experiences of other patrons with the identified alternate wines at the food services establishment, evidenced by ratings provided by other patrons that have used the handheld device at that establishment and recorded with the handheld device their experiences with the identified one or more alternate wines;presenting, with the hand held device, the identified alternate wines along with the rating provided by the other patrons, of the alternate wines, to the patron;selecting by the patron, via the handheld device, one or more of the identified alternate identified wines with or without other available services from the food establishment. 2. The method of claim 1, wherein the step of personalizing further comprises identifying the patron such that the patron is associated with the handheld device provided thereto and with the operation thereof. 3. The method of claim 2, further comprising receiving, with the hand held device, a unique identifier associated with the patron and accessing, with the central server, profile information of the patron. 4. The method of claim 1 further comprising creating a database, accessible with the central server of wines and the associated flavor profiles of the wines. 5. The method of claim 1 further comprising receiving, with the central server, the patron's selection and serving the selected wine to the patron. 6. The method of claim 1, further comprising the steps of: accessing prior rated wine selections at an establishment related to the current establishment and which related establishment and current establishment are related by common management;presenting to the patron the option of extending the step of presenting the personal experiences of the patron to prior rated wine selections from the related establishment; andupon exercising the option by the patron, then presenting the prior rated wine selection including that associated with the related establishment. 7. The method of claim 1, and further comprising the steps of: accessing prior rated wine selections on a global basis for all food establishments; andpresenting to the given patron the option of extending the step of presenting the personal experiences of the given patron to prior rated wine selections from all establishments; andupon exercising the option by the given patron, then presenting the prior rated wine selections including that associated with the global establishments. 8. A method of serving a patron of a food services establishment a wine, comprising the steps of: providing a handheld device to a patron upon the patron entering the establishment for the purpose of accessing food services thereof and connecting the handheld device to a central server;personalizing the handheld device to the patron at the central server such that the central server identifies the patron and recognizes activity of the patron on the handheld device;accessing at the central server personal experiences of the patron representing their prior actual experiences with wine selections and presenting such, via the handheld device, to the patron, the prior actual experiences evidenced by a rating provided by that patron based on their actual prior selection of an associated wine at that establishment with a prior use of the handheld device for recording such;selecting by the patron, via the handheld device, one or more wines with or without other available services from the food establishment;if the selected wine is not available at the food service establishment, accessing, with the central server, a database including the flavor profiles of a plurality of wines;identifying, with the central server, the flavor profile of the selected wine;comparing, with the central server, the flavor profile of the selected wine with the flavor profiles of wines available at the food service establishment and identifying one or more alternate wines having the same or similar flavor profiles;accessing, with the central server, a global database including the actual experiences of other patrons with the identified alternate wines, evidenced by ratings provided by the persons that have used the handheld device and recorded with the handheld device their experiences with the identified one or more alternate wines;presenting, with the hand held device, the identified alternate wines along with the rating provided by the other patrons of the alternate wines, to the patron; andselecting by the patron, via the handheld device, one or more of the alternate identified wines with or without other available services from the food establishment. 9. The method of claim 8, further comprising the steps of: providing to the patron the ability, via the handheld device, to rate a previously selected and unrated wine selection at that food establishment; andstoring the then current wine selections and ratings at the central server as a history of the current wine selection whether associated with a prior actual experience or not. 10. The method of claim 8 further comprising creating a database, accessible with the central server of wines and the associated flavor profiles of the wines. 11. The method of claim 8, wherein the step of personalizing further comprises identifying the patron such that the patron is associated with the handheld device provided thereto and with the operation thereof. 12. The method of claim 11, further comprising receiving, with the hand held device, a unique identifier associated with the patron and accessing, with the central server, profile information of the patron. 13. The method of claim 8 further comprising creating a database, accessible with the central server, of wines and the associated flavor profiles of the wines. 14. The method of claim 8 further comprising receiving, with the central server, the patron's selection and serving the selected wine to the patron. 15. The method of claim 8, further comprising the steps of: accessing prior rated wine selections at an establishment related to the current establishment and which related establishment and current establishment are related by common management;presenting to the patron the option of extending the step of presenting the personal experiences of the patron to prior rated wine selections from the related establishment; andupon exercising the option by the patron, then presenting the prior rated wine selection including that associated with the related establishment.