This study is intended to examine how much emergency patients', doctors', and nurses' are satisfied with the emergency nursing service provided by the emergency medical center of the region. The subjects of this study were composed of 101 patients who took advantage of the medical service provided b...
This study is intended to examine how much emergency patients', doctors', and nurses' are satisfied with the emergency nursing service provided by the emergency medical center of the region. The subjects of this study were composed of 101 patients who took advantage of the medical service provided by the emergency center of the F Hospital located in D city from September 12 to 30, 2006, 49 doctors and 56 nurses who worked in the center. The research tool used here was Jeong Hasuk's translation of Davis's CECSS (Consumer Emergency Care Satisfaction Scale) which was developed by Davis to measure patients' satisfaction with nursing care service provided by the emergency medical center. The data collected were analyzed by using SPSSWIN Version 11.5, to calculate the frequency, the percentage, the means, and the standard deviation, which were analyzed through t-test, and ANOVA. The results obtained are as follows. · The score of the emergency patients' satisfaction with nursing service was 3.37, that of the doctors' was 3.24, and that of the nurses' was 3.43. The score of the nurses' was the highest, followed by that of the patients' and the doctors', but there was no statistically significant difference among them. · In terms of the patients, they were most satisfied with the item that 'Nurses were adept at their nursing care', recording the score of 3.76, while they were least satisfied with the item that 'Nurses informed them what will happen to them at home', recording the score of 2.74. · In terms of the doctors, they were most satisfied with the item that 'Nurses are adept at their nursing care', recording the score of 3.80, while they were least satisfied with the item that 'Nurses are unkind', recording the score of 2.27. · In terms of nurses, they were most satisfied with the item that 'I am adept at nursing care', and that 'I know well what treatment patients need', recording the score of 3.84, while they were least satisfied with the item that 'I am very unkind', recording the score of 2.71. In conclusion, the nurses' satisfaction with nursing care service was greater than that of the patients and the doctors at the emergency center. Based on this result, it is necessary to improve the professional techniques and the quality of nursing care in order to provide more satisfactory service for patients-beneficiaries for medical service, and doctors. And also nursing service based on the improved techniques and quality should be applied to nursing practice.
This study is intended to examine how much emergency patients', doctors', and nurses' are satisfied with the emergency nursing service provided by the emergency medical center of the region. The subjects of this study were composed of 101 patients who took advantage of the medical service provided by the emergency center of the F Hospital located in D city from September 12 to 30, 2006, 49 doctors and 56 nurses who worked in the center. The research tool used here was Jeong Hasuk's translation of Davis's CECSS (Consumer Emergency Care Satisfaction Scale) which was developed by Davis to measure patients' satisfaction with nursing care service provided by the emergency medical center. The data collected were analyzed by using SPSSWIN Version 11.5, to calculate the frequency, the percentage, the means, and the standard deviation, which were analyzed through t-test, and ANOVA. The results obtained are as follows. · The score of the emergency patients' satisfaction with nursing service was 3.37, that of the doctors' was 3.24, and that of the nurses' was 3.43. The score of the nurses' was the highest, followed by that of the patients' and the doctors', but there was no statistically significant difference among them. · In terms of the patients, they were most satisfied with the item that 'Nurses were adept at their nursing care', recording the score of 3.76, while they were least satisfied with the item that 'Nurses informed them what will happen to them at home', recording the score of 2.74. · In terms of the doctors, they were most satisfied with the item that 'Nurses are adept at their nursing care', recording the score of 3.80, while they were least satisfied with the item that 'Nurses are unkind', recording the score of 2.27. · In terms of nurses, they were most satisfied with the item that 'I am adept at nursing care', and that 'I know well what treatment patients need', recording the score of 3.84, while they were least satisfied with the item that 'I am very unkind', recording the score of 2.71. In conclusion, the nurses' satisfaction with nursing care service was greater than that of the patients and the doctors at the emergency center. Based on this result, it is necessary to improve the professional techniques and the quality of nursing care in order to provide more satisfactory service for patients-beneficiaries for medical service, and doctors. And also nursing service based on the improved techniques and quality should be applied to nursing practice.
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