Countries around the world are fiercely competing for their national competitiveness in the face of the enormous change of the Fourth Industrial Revolution. The manufacturing paradigm is changing by the combination of technologies in new and different ways. Under the rapidly changing industrial ecos...
Countries around the world are fiercely competing for their national competitiveness in the face of the enormous change of the Fourth Industrial Revolution. The manufacturing paradigm is changing by the combination of technologies in new and different ways. Under the rapidly changing industrial ecosystem, the quality paradigm must change accordingly.
This study is to re-analyze future quality factors that challenges the existing order and to suggest the direction of quality management which will be evolved in the Fourth Industrial Revolution. The historical flow of quality activities was reviewed, and the efficient and evolved quality management factors for the Fourth Industrial Revolution era were developed. The six items of Malcolm Baldridge, and the application and technological perspectives of the Fourth Industrial Revolution, and the four perspectives of quality control were approached in a multidimensional way which also analyzed using AHP technology. The importance of the general criteria was analyzed in the order of customers, MAKM(measurement, analysis, and knowledge management), workforce, strategy, operations, and leadership. For the importance analysis results of the secondary subcriteria, the following items were highly analyzed: senior leadership, searching business model’s innovation opportunity, customer satisfaction improvement, big data utilization, systematic management of workforce, planning and design quality. This an important quality management element in the Fourth Industrial Revolution, ascertaining customer and market requirements, connecting them with products and services, and focusing on factors such as improving customer satisfaction through securing convergence and complex quality.
Also, based on the changes in the quality paradigm, prior studies, and the results of the questionnaire survey, the top nine quality factors were presented using the XY matrix among the common factors to be kept in mind during the Fourth Industrial Revolution. Emphasis on customer satisfaction through the convergence quality of the market and customer and symbiosis quality is the same as before, but in the 4th Industrial Revolution, software quality, big data quality, reliability, and security quality of information protection are being emphasized.
In addition, the importance of facility predictability quality, technology accuracy and zero-defects quality, process flexibility quality, social innovation quality, emphasizing morality and ethics are increasing.
As the manufacturing paradigm has increased interest in building smart factories, the requirements for quality strategies have been investigated for employees and consultants who support smart factory construction. In addition, text mining was performed on the ACII reference model component evaluation questionnaires to derive keywords for quality management strategies. By analyzing the derived keywords, a visualization quality strategy through identification, a data-driven measurement quality strategy, an analysis quality strategy through causality, an optimal decision quality strategy and a personalized quality strategy through intelligence were proposed.
Furthermore, this study examined the utilization of the quality improvement techniques used by the companies, then verified the proposed quality management strategies by analyzing the step-by-step cases of the companies that established the smart factory.
The quality management strategy proposed in this study is expected to contribute to the establishment of appropriate strategies for the size and purpose of the company.
Countries around the world are fiercely competing for their national competitiveness in the face of the enormous change of the Fourth Industrial Revolution. The manufacturing paradigm is changing by the combination of technologies in new and different ways. Under the rapidly changing industrial ecosystem, the quality paradigm must change accordingly.
This study is to re-analyze future quality factors that challenges the existing order and to suggest the direction of quality management which will be evolved in the Fourth Industrial Revolution. The historical flow of quality activities was reviewed, and the efficient and evolved quality management factors for the Fourth Industrial Revolution era were developed. The six items of Malcolm Baldridge, and the application and technological perspectives of the Fourth Industrial Revolution, and the four perspectives of quality control were approached in a multidimensional way which also analyzed using AHP technology. The importance of the general criteria was analyzed in the order of customers, MAKM(measurement, analysis, and knowledge management), workforce, strategy, operations, and leadership. For the importance analysis results of the secondary subcriteria, the following items were highly analyzed: senior leadership, searching business model’s innovation opportunity, customer satisfaction improvement, big data utilization, systematic management of workforce, planning and design quality. This an important quality management element in the Fourth Industrial Revolution, ascertaining customer and market requirements, connecting them with products and services, and focusing on factors such as improving customer satisfaction through securing convergence and complex quality.
Also, based on the changes in the quality paradigm, prior studies, and the results of the questionnaire survey, the top nine quality factors were presented using the XY matrix among the common factors to be kept in mind during the Fourth Industrial Revolution. Emphasis on customer satisfaction through the convergence quality of the market and customer and symbiosis quality is the same as before, but in the 4th Industrial Revolution, software quality, big data quality, reliability, and security quality of information protection are being emphasized.
In addition, the importance of facility predictability quality, technology accuracy and zero-defects quality, process flexibility quality, social innovation quality, emphasizing morality and ethics are increasing.
As the manufacturing paradigm has increased interest in building smart factories, the requirements for quality strategies have been investigated for employees and consultants who support smart factory construction. In addition, text mining was performed on the ACII reference model component evaluation questionnaires to derive keywords for quality management strategies. By analyzing the derived keywords, a visualization quality strategy through identification, a data-driven measurement quality strategy, an analysis quality strategy through causality, an optimal decision quality strategy and a personalized quality strategy through intelligence were proposed.
Furthermore, this study examined the utilization of the quality improvement techniques used by the companies, then verified the proposed quality management strategies by analyzing the step-by-step cases of the companies that established the smart factory.
The quality management strategy proposed in this study is expected to contribute to the establishment of appropriate strategies for the size and purpose of the company.
주제어
#Smart Factory The Fourth Industrial Revolution Evolution of Quality Malcolm Baldrige National Quality Award Quality Control Quality management Quality Paradigm Quality Strategy
※ AI-Helper는 부적절한 답변을 할 수 있습니다.