The purpose of this study is to improve personal training members' satisfaction with providing objective information and encourage voluntary and continuous participation by operating efficient and effective class according to the professionalism of personal trainers and members. To achieve these res...
The purpose of this study is to improve personal training members' satisfaction with providing objective information and encourage voluntary and continuous participation by operating efficient and effective class according to the professionalism of personal trainers and members. To achieve these research objectives, we used qualitative approach, which is useful for concrete exploration, by collecting deep interviews and literature materials.
Data were collected through in-depth interviews and related data collection. The following conclusions were drawn after analyzing the text based on the collected data. The problems, which is related with personal trainers' lack of capacity and poor attitude, were revealed in class.
First, national qualifications can be used as a basis for lack of capacity. Since national certificates are legally required, only people with national certificates could guide the movement. However, due to the low standards for obtaining national certificates, reckless overuse of certificates has been found. In addition, because of the low barriers to entry into the profession, it was difficult to flexibly conduct classes for members who need rehabilitation knowledge without knowing the anatomical knowledge essential for human movement during training. However, even if they were qualified and knowledgeable, they lacked practical experience and faced difficulties in dealing with members or leadership. Furthermore, there was a problem that as a trainer who had to show various exercise movements, he had to maintain a better body than his members and lead the motivation for performing sports.
Second, there were many trainers who had a bad attitude toward members. Due to indifference to members, there was a problem of not keeping time promises or proceeding classes roughly. As a result, there was no smooth communication with the members, resulting in unexpected injuries or satisfaction. Based on these problems, we found ways to improve personal trainer classes. First, he argued that leaders' lack of competence should be reinforced by strengthening their expertise. Second, they were solving the problem of the trainer's bad attitude by having the right personality and sincere mind about the members to improve the attitude of the trainer.
In order to find out effective operational measures for these problems and improvements, first of all, the right values must be formed. This is because personal trainer's qualifications are considered important service quality and high service quality affects customer satisfaction and repurchase. Secondly, it should ensure that members are satisfied with the class. In order to bring out the satisfaction of the members, they must research, study harder and work passionately in class to motivate the members. Thirdly, the interaction with members needs to be strengthened. Members who are ignorant of the motion principles of should be given the opportunity to ask questions. Trainers should correct indiscriminate and wrong information and give them the know-how or exercise tips they have acquired. To do this, positive feedback should be given through smooth communication with members. Furthermore, when they deal with their members, they should have an attitude of accepting anything and be able to change their color to that of the members attending the class.
The purpose of this study is to improve personal training members' satisfaction with providing objective information and encourage voluntary and continuous participation by operating efficient and effective class according to the professionalism of personal trainers and members. To achieve these research objectives, we used qualitative approach, which is useful for concrete exploration, by collecting deep interviews and literature materials.
Data were collected through in-depth interviews and related data collection. The following conclusions were drawn after analyzing the text based on the collected data. The problems, which is related with personal trainers' lack of capacity and poor attitude, were revealed in class.
First, national qualifications can be used as a basis for lack of capacity. Since national certificates are legally required, only people with national certificates could guide the movement. However, due to the low standards for obtaining national certificates, reckless overuse of certificates has been found. In addition, because of the low barriers to entry into the profession, it was difficult to flexibly conduct classes for members who need rehabilitation knowledge without knowing the anatomical knowledge essential for human movement during training. However, even if they were qualified and knowledgeable, they lacked practical experience and faced difficulties in dealing with members or leadership. Furthermore, there was a problem that as a trainer who had to show various exercise movements, he had to maintain a better body than his members and lead the motivation for performing sports.
Second, there were many trainers who had a bad attitude toward members. Due to indifference to members, there was a problem of not keeping time promises or proceeding classes roughly. As a result, there was no smooth communication with the members, resulting in unexpected injuries or satisfaction. Based on these problems, we found ways to improve personal trainer classes. First, he argued that leaders' lack of competence should be reinforced by strengthening their expertise. Second, they were solving the problem of the trainer's bad attitude by having the right personality and sincere mind about the members to improve the attitude of the trainer.
In order to find out effective operational measures for these problems and improvements, first of all, the right values must be formed. This is because personal trainer's qualifications are considered important service quality and high service quality affects customer satisfaction and repurchase. Secondly, it should ensure that members are satisfied with the class. In order to bring out the satisfaction of the members, they must research, study harder and work passionately in class to motivate the members. Thirdly, the interaction with members needs to be strengthened. Members who are ignorant of the motion principles of should be given the opportunity to ask questions. Trainers should correct indiscriminate and wrong information and give them the know-how or exercise tips they have acquired. To do this, positive feedback should be given through smooth communication with members. Furthermore, when they deal with their members, they should have an attitude of accepting anything and be able to change their color to that of the members attending the class.
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