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NTIS 바로가기品質經營學會誌 = Journal of Korean society for quality management, v.31 no.4, 2003년, pp.1 - 18
김달곤 (경상대학교 경영대학) , 김순기 (서강대학교 경영대학) , 정순여 (서강대학교 경영대학)
Quality is a critical competitive factor in today's environment because of the impact of quality on costs and delivery. Many companies regard quality as a key concept of company strategy in order to achieve the competitive edge. Measuring and reporting quality cost is the first step in quality manag...
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