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NTIS 바로가기品質經營學會誌 = Journal of Korean society for quality management, v.34 no.2, 2006년, pp.77 - 97
Internal marketing has been suggested as the approach for service organizations to be service-and customer-oriented; and the issues of internal service quality has been one of topics widely discussed in the internal marketing literature. While previous studies have attempted to develop the instrumen...
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