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[국내논문] 내부서비스품질과 관련 변수들과의 관계에 관한 연구
The Antecedent and Consequences of Internal Service Quality 원문보기

品質經營學會誌 = Journal of Korean society for quality management, v.33 no.3, 2005년, pp.1 - 18  

강기두 (숭실대학교 경영학부)

Abstract AI-Helper 아이콘AI-Helper

Internal marketing has been suggested as the approach for service organizations to be service-and customer-oriented; and the issues of internal service quality has been one of topics widely discussed in the internal marketing literature. The purpose of the current study is to examine the antecedents...

주제어

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