Researches on the introduction of ERP system kept on examining the critical successful factors (CSFs) that focus on factors to achieve effectively successful projects, and trying to measuring the actual effectiveness of the introduction of ERP system. However, most of the preceding researches on the...
Researches on the introduction of ERP system kept on examining the critical successful factors (CSFs) that focus on factors to achieve effectively successful projects, and trying to measuring the actual effectiveness of the introduction of ERP system. However, most of the preceding researches on the effectiveness of the introduction of ERP system that was searching devoted effects has been ceased, and actually even researches on the economical results have just done the basic cognitive evaluation of result indicators by many questionnaires instead of objective measuring values, because of the difficulty of measuring the evaluation of the result. Moreover, researches on positive effects of the introduction of ERP on enterprise results and researches that failed to give advantageous effects showed different results each other. And a part of researches reported that only a part of result indicators were partially affected. In this research, we investigated Korean large enterprises or middle-sized enterprises in manufacture industry that introduces SAP R/3 and Oracle package to compare their quantitative financial results after the introduction of ERP system, in order to measure the effects of the ERP system. First, we evaluated the difference of the quantitative financial results before and after the introduction of the ERP system. Second, we evaluated the opportunities shown by the effects after the introduction of the ERP system. Third, we removed the sample of the exchange crisis (IMF) and executed the additional analysis to reflect the average increasing and decreasing rate in the industry, so that pure evaluation can be achieved. Inherent limits of precedent researches are removed and practical effects of the pure introduction of the ERP system are evaluated, so the research of this research is significant. The result of this research is as follows. Because of the introduction of ERP, the rate of turnover of inventory property has increased and sales of preparation inventory property have decreased so that more effective inventory property management has been achieved. Moreover, preparation sales of labor costs and preparation sales of the number of employees have decreased to show the effect of the reduction of labor costs. However, it could no be concluded that we could increase the profit due to the introduction of ERP system. Due to the introduction of ERP, although we concluded that the return on assets (ROA) and the additional value of one-person employee statistically showed obvious differences and increased, the return on equity failed to show obvious differences after the process of introduction of ERP.
Researches on the introduction of ERP system kept on examining the critical successful factors (CSFs) that focus on factors to achieve effectively successful projects, and trying to measuring the actual effectiveness of the introduction of ERP system. However, most of the preceding researches on the effectiveness of the introduction of ERP system that was searching devoted effects has been ceased, and actually even researches on the economical results have just done the basic cognitive evaluation of result indicators by many questionnaires instead of objective measuring values, because of the difficulty of measuring the evaluation of the result. Moreover, researches on positive effects of the introduction of ERP on enterprise results and researches that failed to give advantageous effects showed different results each other. And a part of researches reported that only a part of result indicators were partially affected. In this research, we investigated Korean large enterprises or middle-sized enterprises in manufacture industry that introduces SAP R/3 and Oracle package to compare their quantitative financial results after the introduction of ERP system, in order to measure the effects of the ERP system. First, we evaluated the difference of the quantitative financial results before and after the introduction of the ERP system. Second, we evaluated the opportunities shown by the effects after the introduction of the ERP system. Third, we removed the sample of the exchange crisis (IMF) and executed the additional analysis to reflect the average increasing and decreasing rate in the industry, so that pure evaluation can be achieved. Inherent limits of precedent researches are removed and practical effects of the pure introduction of the ERP system are evaluated, so the research of this research is significant. The result of this research is as follows. Because of the introduction of ERP, the rate of turnover of inventory property has increased and sales of preparation inventory property have decreased so that more effective inventory property management has been achieved. Moreover, preparation sales of labor costs and preparation sales of the number of employees have decreased to show the effect of the reduction of labor costs. However, it could no be concluded that we could increase the profit due to the introduction of ERP system. Due to the introduction of ERP, although we concluded that the return on assets (ROA) and the additional value of one-person employee statistically showed obvious differences and increased, the return on equity failed to show obvious differences after the process of introduction of ERP.
정보기술의 혁신적 발달은 이러한 경영 환경의 급변과 맞물려서 기업이 경영혁신의 도구로써 정보시스템을 활용하도록 요구한다. 특히 부서별 혁신이 아닌 조직 전체적인 프로세스 관점에서의 혁신으로 변화의 본질로서 비즈니스 프로세스에 집중하면서, 1990년대 이후 기업들은 정보시스템을 각자의 조직에 일치시키고 기업의 비즈니스 프로세스들을 재설계(BPR : Business Process Reengineering)하기 위해 ERP(Enterprise Resource Planning) 시스템을 구축해왔다[14, 59]. 기업에서 고객화된 프로세스들이 경쟁우위의 원천이 될 때, ERP 시스템을 도입함으로써 조직의 경쟁우위를 회복할 수 있는 것이다[54, 57].
일반적으로 정보시스템 연구에서 시스템 성과를 어떻게 구분하여 평가하는가?
일반적으로 정보시스템 연구에서 시스템 성과는 비재무적 관점과 재무적 관점으로 구분하여 평가하고 있다. 시스템 도입에 따른 성과를 측정하기 위해 Delone and Mclean(1992)은 1981년에서 1987년 사이에 이루어진 180개의 관련 연구들을 검토하여 각 연구들에서 사용된 성공척도들을 시스템 품질, 정보 품질, 사용도, 사용자 만족, 개인적 영향, 조직적 영향의 여섯 가지 범주로 나누어 정보시스템 성공모형을 제시하였다.
ERP 시스템 도입의 성과 측정이 어려운 이유는?
ERP 시스템 도입은 상당한 투자와 위험이 관련되기 때문에 시스템의 성과 또는 효과성 분석을 통해 ERP 프로젝트의 정당성이 평가되어 왔다[33]. 그러나 이러한 성과와 효과성이 다차원적이고[36, 58], 상호의존적인 특성 때문에 정의와 측정에 주의가 요구되고[53, 35], 효과가 나타나기까지 상당한 시간이 경과해야 하기 때문에 측정에 어려움이 있다[32]. 그리고 국내 기업들의 ERP 시스템 도입 역사는 10여년에 불과하여 ERP 시스템을 도입한 기업들을 대상으로 실증 분석을 통해 시스템 도입 효과를 일반화시킨 연구들은 드물다.
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