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NTIS 바로가기한국콘텐츠학회논문지 = The Journal of the Korea Contents Association, v.9 no.12, 2009년, pp.853 - 864
박영배 (세명대학교 경영학과) , 안대희 (대원대학 호텔경영과) , 이상우 (세명대학교 경영학과)
Though the concept emotional labor in hotel employees is very important in the theoretical and practical perspective, the extant study has not yet studied. Based on the existing literature on the effects of emotional labor, including job stress and burnout, the hypotheses were suggested and date ana...
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