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NTIS 바로가기정보시스템연구 = The Journal of information systems, v.20 no.1, 2011년, pp.1 - 20
문윤지 (중앙대학교 경영학부) , 강소라 (호서대학교 디지털비즈니스학부)
This study investigated the factors that facilitate knowledge creation of team with the aspect of knowledge management. We considered two characteristics which are team members' psychological characteristics (achievement needs and conflict emotion) and knowledge network characteristics among team me...
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핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
팀에 대한 일반적인 정의는 무엇인가? | ‘팀’(team)에 대한 다양한 정의가 존재하지만, 일반적으로 팀은 ‘업무에 있어 상호의존적 관계가 존재하며 결과에 대해 책임을 공유하는 개인 들의 집합’으로 정의할 수 있다(Covert, Craiger, & Cannon-Bouers, 1995). Stock(2004)의 연구에 따르면 팀에는 세 가지 주요 형태가 존재한다. | |
개인 구성원의 성취욕구란? | 먼저 팀의 지식창출을 통한 업무 프로젝트 진행 시 프로젝트 전반에 걸쳐 개별 조직 구성원의 성취욕구(need for achievement)는 지식창출 활동의 기반요소로 팀 성과의 전제조건이라 할 수 있다(Nonaka & Konno, 1998). 개인 구성원의 성취욕구란 도전적 목표의 수행, 즉 새로운 지식 창출을 위해 유입되는 지식을 획득, 활용, 노력하려는 자발적 의지의 정도이다(Simonin, 1999; Zahra & Gorge, 2002). 성취욕구는 중요한 업무를 완수하고 그 결과가 표준규범이 될 만큼 훌륭한 달성 수준을 보여주고자 하는 열망으로, 하나의 대표적인 인성적 특성이다(McClelland, 1958; Raven, 2001). | |
팀내 지식 네트워크를 통해 개인의 지식활동이 집단(팀), 조직차원으로 승화되는 메커니즘은 어떤 관점을 통해 설명되는가? | 팀내 지식 네트워크를 통해 개인의 지식활동이 집단(팀), 조직차원으로 승화되는 메커니즘은 두가지 관점을 통해 설명된다. 서아영과 신경식(2009) 연구에 따르면 첫째, 폐쇄성 관점(closure mechanism)에서 네트워크 내 구성원들이 보다 강력한 유기적 관계 맺기를 통해 높은 수준의 협력과 단결을 보여주며, 이것이 사회적 태만이나 기회주의적 행위를 방지하여 팀 성과를 높일 수 있다는 것이다 (Putnam, 1993). 반면, 매개성 관점(brokerage mechanism)에서 지식 네트워크를 통한 팀 성과가 설명될 수도 있다. Granovetter (1973)의 약한 연결 이론과 Burt(1992)의 구조적 공백 이론에 기반해서 구성원이 집단 외부로 네트워크를 확장함으로써 네트워크의 효율성을 추구할 수 있다는 것이다. 즉, 폐쇄적으로 네트워크를 유지함으로써 발생될 수 있는 지식 중복의 비효율성을 방지하기 위해 지식 네트워크는 외부로 확장되어야 한다는 것이다. 하지만 오늘날에는 이 두 가지 관점을 통합하는 관점이 설득력을 얻고 있다. |
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