Mobile technology is accelerating innovative changes across all fields of our society as well as business environments. Especially, demands on mobile government (M-government) services have been increased gradually since e-government has improved national administration services dramatically. Howeve...
Mobile technology is accelerating innovative changes across all fields of our society as well as business environments. Especially, demands on mobile government (M-government) services have been increased gradually since e-government has improved national administration services dramatically. However, high-quality services which are acceptable to may users are not actually supplied because technical issues such as security on mobile e-government services have not solved and governance policy was not established yet. Previous studies show that most researches are devoted to technical ones or limited to theoretical exploratory study. As a result, developing useful guidelines which are practically and theoretically proved is one of the very important research issues. This study reviews the previous research works such as concept of mobile, e-government, M-government, technical trends of mobile, market situations, present status, and various case studies. And then we develop a research model with five factors, twenty four variables and seventy six measurement for measuring the influencing factors to adoption of M-government services. The model is composed of total 16 hypotheses, 22 variables, and 76 measurements. The model is analyzed by using statistical package SPSS (18.0) and AMOS (18.0) together with structural equation method based on 294 samples. The results show that the model is valid and there are statistically significant influence between ease of use and usefulness, ease of use and user's satisfactions, usefulness and intent of re-use, and user's satisfactions and intent of re-use, excepting usefulness and user's satisfaction, ease of use and intent of re-use did not affect significant influences. Especially, service quality, system quality, and relationship quality are identified as influencing factors to adaption of M-government service. The results are expected to provide a theoretical research framework which generate new research issues in M-government service area. It also can provide an useful guidelines to practical experts in successfully implementing M-government services. Further research directions are as follows. User's intents have to be studied in details by classifying users by individual, enterprise, and government as well as developing a new hypothetical model. Since M-government service is at the initial stage, longitudinal studies have to be conducted to trace the peoples' need in order to develop new high-quality mobile services.
Mobile technology is accelerating innovative changes across all fields of our society as well as business environments. Especially, demands on mobile government (M-government) services have been increased gradually since e-government has improved national administration services dramatically. However, high-quality services which are acceptable to may users are not actually supplied because technical issues such as security on mobile e-government services have not solved and governance policy was not established yet. Previous studies show that most researches are devoted to technical ones or limited to theoretical exploratory study. As a result, developing useful guidelines which are practically and theoretically proved is one of the very important research issues. This study reviews the previous research works such as concept of mobile, e-government, M-government, technical trends of mobile, market situations, present status, and various case studies. And then we develop a research model with five factors, twenty four variables and seventy six measurement for measuring the influencing factors to adoption of M-government services. The model is composed of total 16 hypotheses, 22 variables, and 76 measurements. The model is analyzed by using statistical package SPSS (18.0) and AMOS (18.0) together with structural equation method based on 294 samples. The results show that the model is valid and there are statistically significant influence between ease of use and usefulness, ease of use and user's satisfactions, usefulness and intent of re-use, and user's satisfactions and intent of re-use, excepting usefulness and user's satisfaction, ease of use and intent of re-use did not affect significant influences. Especially, service quality, system quality, and relationship quality are identified as influencing factors to adaption of M-government service. The results are expected to provide a theoretical research framework which generate new research issues in M-government service area. It also can provide an useful guidelines to practical experts in successfully implementing M-government services. Further research directions are as follows. User's intents have to be studied in details by classifying users by individual, enterprise, and government as well as developing a new hypothetical model. Since M-government service is at the initial stage, longitudinal studies have to be conducted to trace the peoples' need in order to develop new high-quality mobile services.
한편, 모바일이 ICT사업 분야 전반의 성장을 견인하고 있고, 모바일 전자정부 서비스 수요 확산에도 많은 영향을 미치고 있다. 그러나, 국민이 편리하게 모바일 전자정부 서비스를 활용하기 위해서는 모바일 전자정부 표준 프레임워크, 모바일 전자정부 서비스 제공을 위한 네트워크 환경 마련 등 모바일 전자정부 인프라를 개선하기 위한 많은 노력이 필요하다[MOSPA, 2010].
모바일 전자정부가 발전한 국가들이 정의하는 모바일 전자정부는?
모바일 전자정부에 대한 개념은 국가에 따라서 다양하게 정의된다. 모바일 전자정부가 발전한 국가중심으로 모바일 개념을 살펴보면, 미국은 전자정부의 확장, 영국은 기존 유선기반의 전자정부를 통한 모바일 정부 구축, 우리나라는 국민, 기업, 정부가 무선인터넷을 기반으로 한 휴대단말기를 통해 정부와 관련된 업무 및 정보를 처리하는 미래정부로 정의한다[Lee, 2003].
확산속도 이외에 현재 모바일 서비스의 문제점은?
민간기업, 금융권 등은 이미 모바일 서비스가 확산되고 있지만, 공공부문은 보안성 등 선결되어야 할 기술적 이슈로 인해 확산 속도가 느리다. 또한, 서비스 유료화, 콘텐츠에 대한 지적재산권은 서비스 제공 및 도입이 지연되고 있는 큰 원인이 되고 있다. 더불어 국민에게 양질의 서비스를 제공하기 위해서는 멀티 플랫폼 지원, 화면크기 등 모바일 환경의 특수성에 대한 제약성을 포함하여 선결해야 할 많은 문제가 있다[MOSPA, 2011]. 이 같은 문제를 해결하고 모바일 전자정부 서비스 수용도를 높여 모바일 전자정부 이용 활성화에 기여하기 위해서는 기술적 이슈 등 많은 문제에 대한 근본적인 방안 제시가 선행되어야 한다.
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