최근 한국의 대규모 IT 서비스 프로젝트의 수익률은 저하되고 있는 것으로 파악된다. IT 서비스 프로젝트의 수익률을 저하시키는 가장 큰 이유는 프로젝트와 관련된 여러 위험 요인들이 프로젝트의 일정 지연 및 비용 초과를 초래한 것으로 파악 된다. 이러한 일정 지연 및 비용 초과 현상을 방지하기 위해서는 프로젝트의 위험 요인들을 계약 체결 전에 식별하는 것이 매우 중요하다. 왜냐하면 발주사와 개발사간 계약 조건 협상 시 식별된 위험 요인들을 제거할 수 있기 때문이다. 본 연구에서는 IT 서비스 프로젝트의 특성으로 인해 프로젝트 수행 과정에서 발생할 수 있는 계약 위험 요인들을 사전에 파악하고 평가할 수 있는 체크리스트를 제시하고, 이를 실제 금융 산업의 IT 서비스 프로젝트에 적용하여 그 효과를 확인하고자 하였다. 적용 사례를 분석한 결과 IT 서비스 프로젝트의 위험 요인들을 식별하고 제거하는데 본 연구에서 제시된 체크리스트가 효과가 있음을 확인하였다.
최근 한국의 대규모 IT 서비스 프로젝트의 수익률은 저하되고 있는 것으로 파악된다. IT 서비스 프로젝트의 수익률을 저하시키는 가장 큰 이유는 프로젝트와 관련된 여러 위험 요인들이 프로젝트의 일정 지연 및 비용 초과를 초래한 것으로 파악 된다. 이러한 일정 지연 및 비용 초과 현상을 방지하기 위해서는 프로젝트의 위험 요인들을 계약 체결 전에 식별하는 것이 매우 중요하다. 왜냐하면 발주사와 개발사간 계약 조건 협상 시 식별된 위험 요인들을 제거할 수 있기 때문이다. 본 연구에서는 IT 서비스 프로젝트의 특성으로 인해 프로젝트 수행 과정에서 발생할 수 있는 계약 위험 요인들을 사전에 파악하고 평가할 수 있는 체크리스트를 제시하고, 이를 실제 금융 산업의 IT 서비스 프로젝트에 적용하여 그 효과를 확인하고자 하였다. 적용 사례를 분석한 결과 IT 서비스 프로젝트의 위험 요인들을 식별하고 제거하는데 본 연구에서 제시된 체크리스트가 효과가 있음을 확인하였다.
Risk factors are the reason behind cost overruns and delays in long-term large-scale IT service projects. Major risks originate from the integration of complex IT system components, including software, hardware, and solutions; the competitive bidding process; the turnkey and firm-fixed price nature ...
Risk factors are the reason behind cost overruns and delays in long-term large-scale IT service projects. Major risks originate from the integration of complex IT system components, including software, hardware, and solutions; the competitive bidding process; the turnkey and firm-fixed price nature of contracts; and the project execution environment. We have identified several risk factors such as delay in acceptance, low quality of deliverables, delay in payment, adding and changing requirements and scope, unclear definition of roles and responsibilities of the buyer and supplier, and unclear procedures of change and quality management during the project execution phase. One needs to manage risks proactively before signing the contract. In order to weed out or lower the risk factors well in advance, we need to identify and remove risk factors contained in contract clauses and attached contract documents. We propose a checklist for assessing IT service project contracts. To validate the checklist's utility, we applied it to an IT service project in the finance industry. The results show that the checklist is effective in identifying and removing risk factors pertaining to IT service projects.
Risk factors are the reason behind cost overruns and delays in long-term large-scale IT service projects. Major risks originate from the integration of complex IT system components, including software, hardware, and solutions; the competitive bidding process; the turnkey and firm-fixed price nature of contracts; and the project execution environment. We have identified several risk factors such as delay in acceptance, low quality of deliverables, delay in payment, adding and changing requirements and scope, unclear definition of roles and responsibilities of the buyer and supplier, and unclear procedures of change and quality management during the project execution phase. One needs to manage risks proactively before signing the contract. In order to weed out or lower the risk factors well in advance, we need to identify and remove risk factors contained in contract clauses and attached contract documents. We propose a checklist for assessing IT service project contracts. To validate the checklist's utility, we applied it to an IT service project in the finance industry. The results show that the checklist is effective in identifying and removing risk factors pertaining to IT service projects.
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제안 방법
Risk factors can be categorized by phases in the project life cycle such as the sales, planning, executing, and closing phases. At the sales phase, we identified risk factors such as incomplete requirements and scope, an FFP contract model, and inaccurate price estimation. At the planning phase, we identified risk factors such as lack of user involvement and delay in defining requirement and scope baselines.
The application development subsystem includes the account transaction and information analysis parts. The project includes detail design, coding, testing, and transition milestones. Analysis and basic design were executed through previous project with another company.
후속연구
We have proposed a checklist for IT service project contracts with FFP and turnkey models used in the domestic industry. However, we expect further studies to cover other industries and contract models beyond the domestic space.
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