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한국생활과학회지 = Korean journal of human ecology, v.24 no.1, 2015년, pp.49 - 67
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The study aims to review airline services like the domestic line performance, the general flight fares and website discount fairs, reservation cancellation and cancellation charges, reroutings and personal discount system of the low cost carriers(LCC), and suggest what needs to be done to improve th...
| 핵심어 | 질문 | 논문에서 추출한 답변 |
|---|---|---|
| 2013년 저비용항공사의 분담율은? | 4%로 크게 증가하였다(Kim & Moon, 2014). 2013년 저비용항공사(Low Cost Carriers; LCC)의 분담율은 48.2%였으며, 김포-제주 노선을 이용한 승객 중 저비용항공사를 이용한 승객이 역대 최고치인 59.3%(Ministry of Land, Infrastructure and Transport News, 2014. | |
| 2013년 연간 항공교통량은? | 국토교통부에 따르면 우리나라 2013년 연간 항공교툥량은 2012년 대비 6% 증가한 58만 5천대를 기록하였다. 항공교통량은 2009년 이후 연평균 6. | |
| 항공사가 제공하는 운송 서비스는? | 항공사가 제공하는 항공 운송 서비스는 항공기를 이용하여 소비자가 원하는 목적지까지 이동을 제공하는 것으로, 무형성, 비분리성, 이질성, 소멸성의 특성을 가진 전형적인 서비스 상품이라고 할 수 있다(Lee, 2014). 이러한 항공 운송 서비스는 예약 및 발권, 탑승 및 수속, 운행, 기내 서비스, 보상 및 부대 서비스, 수화물서비스 등 다양한 서비스 요인들로 구성되어 있다(Seo & Lee, 2011; Shin & Kim, 2009; Lee & Kim, 2007). |
Fair Trade Commission News (2008.7.28). Cancellation fee of 25% is excessive after issuing of discount flight ticket.
Fair Trade Commission News (2008.9.1). Overseas carriers also collect cancellation fee too much after selling discount flight tickets.
Fair Trade Commission News (2013.6.13). Condition of non-refundable ticket is unfair. Four carriers including Air Asia corrected the conditions.
Han, Do H. (2011). Demand properties for new entrant in Korea air transport market. Journal of Business Studies, 18(1). Instute for Business Studies. Korea Aerospace University. 1-10.
Ji, Kwang S. & Kim, Min A. (2012). A Study on the improvement of comparative information policy. Korea Consumer Protection Institute.
Kang, Hye S. & Han, Hak J. (2010). A study on the service recognition difference of customers using low cost carriers through analysis of impotance-performance. Proceedings of The Tourism Sciences Society of Korea. 401-415.
Kim, Byoung-Jai & Yang, Suk J. (2009). The effect of expected service quality of low cost carriers on customer satisfaction and buying intentions. Journal of Aviation Management Society of Korea. 7(1), 87-100.
Kim, Jong-ho & Moon, Sang-young (2014). The competitive Effects of low cost carries in Korea: Focusing on Jeju Route. Journal of Korean Association of Shipping and Logistics. 30(1), 275-295.
Kim, Yoon T. & Shin Chan H. (2007). A study of passenger's safety perception on domestic low-cost carriers. Journal of the Korean Society for Aviation and Aeronautics. 15(4), 53-63.
Kwon, Oh S. (2005), Consumer-protection law. Seoul : Bobmunsa.
Lee, Deuck Y. (2006). Efficient production method of comparative information. Korea Consumer Institute.
Lee, Joon Y. & Kim, Seong P. (2007). The effect of customers' reliability for airline service quality on customers' satisfaction and repurchase intention-Focus on Asiana Club members-. Journal of Aviation Management Society of Korea, 5(2), 19-35.
Lee, Min J. & Kim Joung M. (2013). The Influence on Customer Satisfaction and Repurchase Intention of Domestic LCC's Selection Factors. Journal of Korean Academic Society of Hospitality Administration. 22(2), 187-207.
Lee, You J. (2014). Service marketings. Seoul : Hakhyunsa.
Ministry of Land, Infrastructure and Transport News (2013.1.22). The market share 15.8% of low cost carriers, continuous rise.
Ministry of Land, Infrastructure and Transport News (2013.1.23). Last year marked 69.3 million passengers, which is more than ever in the history.
Ministry of Land, Infrastructure and Transport News (2014.1.23). The market share of low cost carriers in 2013, continuous rise.
Ministry of Land, Infrastructure and Transport News (2014.10.7). Nationwide investigation whether total ticket price posting system is implemented.
Ministry of Land, Infrastructure and Transport News (2014.6.9). Our safe and convenient low cost carriers(LCC), fly through the air of the world.
Ministry of Land, Infrastructure and Transport News (2014.7.24). The most flight passengers in 2014.
Seo, Young S. & Lee, Seung S. (2011). A consumer evaluation for a service quality for LCC(low cost carrier). Journal of Consumption Culture. 14(3), 46-69.
Shin, Chanho & Kim, Yoontae (2009). A Study of Passenger's Safety Perception on Domestic Low-Cost Carriers. Journal of Aviation Management Society of Korea. 15(4), 209-226
Shin, Chanho & Kim, Yoontae (2009). The influence on post-behaviors of airline customers by the service quality of low cost carriers. Journal of Tourism Management Research. 13(3), 89-111.
Shin, Yong M. (2007). Explanation of consumer dispute resolution standards. Korea Consumer Agency.
Shin, Yoon S. (2009). A study on the current status and revitalization of low cost carriers. Journal of Korean Civilized Academic. 9(2), 107- 134.
The financial news (2012.8.12). The same number as 1588-XXXX, consumer pay the call charge consumer shares.
Yo, Un Ch. (2011). A Study on the characteristics of demand for Gimpo-Jeju air travel by carrier type. master thesis, Seoul National University.
http://kr.koreanair.com
http://www.airbusan.com
http://www.ccn.go.kr/
http://www.eastarjet.com
http://www.flyasiana.com
http://www.jejuair.net
http://www.jinair.com
http://www.twayair.com
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