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[국내논문] Investigating Factors Affecting Automated Question Triage for Social Reference: A Study of Adopting Decision Factors from Digital Reference 원문보기

한국문헌정보학회지 = Journal of the Korean Society for Library and Information Science, v.49 no.1, 2015년, pp.483 - 511  

박종도 (Department of Library and Information Science at Chung Ang University)

Abstract AI-Helper 아이콘AI-Helper

The efficiency and quality of the social reference sites are being challenged because a large quantity of the questions have not been answered or satisfied for quite a long time. Main goal of this study is to investigate important factors that affect the performance of question triage to relevant an...

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참고문헌 (24)

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  2. Balog, K., Azzopardi, L. and De Rijke, M. 2006. "Formal models for expert finding in enterprise corpora." Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval. 

  3. Bian, J. et al. 2008. "Finding the Right Facts in the Crowd: Factoid Question Answering over Social Media." Proceedings of the 17th international conference on World Wide Web. 

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  5. Bouguessa, M., Dumoulin, B. and Wang, S. 2008. "Identifying authoritative actors in question-answering forums: the case of Yahoo! answers." Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining. 

  6. Gazan, R. 2007. "Seekers, sloths and social reference: Homework questions submitted to a question-answering community." New Review of Hypermedia and Multimedia, 13(2): 239-248. 

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  9. Jeon, J., Croft, W. B. and Lee, J. H. 2005. "Finding similar questions in large question and answer archives." Proceedings of the 14th ACM international conference on Information and knowledge management. 

  10. Jurczyk, P. and Agichtein, E. 2007. "Discovering authorities in question answer communities by using link analysis." Proceedings of the sixteenth ACM conference on Conference on information and knowledge management. Lisbon, Portugal: ACM. 

  11. Kim, S., Oh, J. S. and Oh, S. 2007. "Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective." Proceedings of the American Society for Information Science and Technology, 44(1): 1-15. 

  12. Lee, C. T. et al. 2009. "Model for voter scoring and best answer selection in community Q&A services." Proceedings of the Web Intelligence and Intelligent Agent Technologies, 2009. WI-IAT '09. IEEE/WIC/ACM International Joint Conferences on. 

  13. Li, B. and King, I. 2010. "Routing questions to appropriate answerers in community question answering services." Proceedings of the 19th ACM international conference on Information and knowledge management. 

  14. Liu, M., Liu, Y. and Yang, Q. 2010. "Predicting best answerers for new questions in community question answering." Web-Age Information Management, 127-138. 

  15. Nam, K. K., Ackerman, M. S. and Adamic, L. A. 2009. "Questions in, knowledge in?: a study of naver's question answering community." Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 

  16. Park, J. D. 2013. Automated Question Triage for Social Reference: A Study on Adopting Decision Factors from Digital Reference. PhD dissertation, University of Pittsburgh. 

  17. Pomerantz, J. 2004. "Factors Influencing Digital Reference Triage: A Think-Aloud Study." Library Quarterly, 74(3): 235-264. 

  18. Pomerantz, J., Nicholson, S. and Lankes, R. D. 2003. "Digital Reference Triage: Factors Influencing Question Routing and Assignment." Library Quarterly, 73(2): 103. 

  19. Qu, M. et al. 2009. "Probabilistic question recommendation for question answering communities." Proceedings of the 18th international conference on World wide web. 

  20. Shachaf, P. 2010. "Social reference: Toward a unifying theory." Library & Information Science Research, 32(1): 66-76. 

  21. Shah, C., Oh, J. S. and Oh, S. 2008. "Exploring characteristics and effects of user participation in online social Q&A sites." First Monday, 13(9). 

  22. Shah, C. and Pomerantz, J. 2010. "Evaluating and predicting answer quality in community QA." Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval. 

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  24. Zhang, J., Tang, J. and Li, J. 2010. "Expert finding in a social network." Advances in Databases: Concepts, Systems and Applications, 1066-1069. 

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