참고문헌 (44)

1. 곽지혜, 김현희 (2015). 대학생의 모바일 서비스 이용 요인에 기초한 도서관 모바일 서비스 활용 연구. 제22회 한국정보관리학회 학술대회 논문집, 87-91. (Kwak, Ji-Hye, & Kim, Hyun-Hee (2015). A study on the use of mobile services for academic libraries based on the factors influencing the mobile service usage. Proceedings of the 22nd Conference of Korean Society for Information Management, 87-91.) 

2. 구중억 (2011). 대학도서관의 모바일 서비스 사례 분석 및 웹 접근성 평가에 관한 연구. 한국문헌정보학회지, 45(1), 75-101. https://doi.org/10.4275/kslis.2011.45.1.075 (Gu, Jung-Eok (2011). An analysis and web accessibility assessment of mobile service of university libraries. Journal of the Korean Society for Library and Information Science, 45(1), 75-101. https://doi.org/10.4275/kslis.2011.45.1.075) 

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3. 김선영, 오경수 (2015). 모바일 서점 애플리케이션 서비스 품질이 고객만족과 재사용 의도에 미치는 영향. 한국콘텐츠학회논문지, 15(10), 535-546. https://doi.org/10.5392/jkca.2015.15.10.535 (Kim, Sun-Young, & Oh, Kyung-Soo (2015). Influence of mobile bookstore application service quality on user satisfaction and reuse intention. The Journal of the Korea Contents Association, 15(10), 535-546. https://doi.org/10.5392/jkca.2015.15.10.535) 

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4. 김성진 (2012). 대학도서관의 스마트폰 기반 모바일 서비스 현황 분석 연구. 한국비블리아학회지, 23(4), 71-91. https://doi.org/10.14699/kbiblia.2012.23.4.071 (Kim, Sung-Jin (2012). Status and trends of mobile services via smartphone in university libraries. Journal of the Korean Biblia Society for Library and Information Science, 23(4), 71-91. https://doi.org/10.14699/kbiblia.2012.23.4.071) 

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5. 김성진 (2014). 대학도서관 모바일 서비스이용 의도에 미치는 영향 요인 분석. 한국비블리아학회지, 25(1), 85-105. https://doi.org/10.14699/kbiblia.2014.25.1.085 (Kim, Sung-Jin (2014). Factors influencing the intention to use mobile services in academic libraries. Journal of the Korean Biblia Society for Library and Information Science, 25(1), 85-105. https://doi.org/10.14699/kbiblia.2014.25.1.085) 

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6. 김현희, 박종욱 (2011). 대학 환경에서의 모바일 도서관 모형 개발 연구. 한국도서관.정보학회지, 42(2), 299-322. https://doi.org/10.16981/kliss.42.2.201106.299 (Kim, Hyun-Hee, & Park, Jong-Wook (2011). A study on the development of a mobile library model for universities. Journal of the Korean Library and Information Science Society, 42(2), 299-322. https://doi.org/10.16981/kliss.42.2.201106.299) 

7. 문정호, 곽승진 (2011). 대학도서관의 모바일서비스 현황분석 연구. 제18회 한국정보관리학회 학술대회 논문집, 59-66. (Moon, Jung-ho, & Kwak, Seung-Jin (2011). A study on the current status of mobile services in university libraries. Proceedings of the 18th Conference of Korean Society for Information Management, 59-66.) 

8. 민병원, 오용선 (2012). 모바일 클라우드 기반 스마트도서관 정보서비스시스템의 구현. 한국콘텐츠학회 2012 춘계종합학술대회, 249-250. (Min, Byung-Won, & Oh, Yong-Sun (2012). Improvement of information service system for smart library based on mobile cloud. 2012 KoCon Spring Comprehensive Academy Conference, 249-250.) 

9. 민혜원 (2013). 대학도서관 모바일 인터넷 서비스 품질이 이용자 만족 및 재사용 의도에 미치는 영향에 관한 연구. 석사학위논문, 성균관대학교 대학원, 문헌정보학과. (Min, Hye Won (2013). A study on the influence of university library's mobile internet service quality on user satisfaction and reuse intention. Master's thesis, Graduate School of SungKyunKwan University, Department of Library and Information Science.) 

10. 박옥남 (2014). 공공도서관 모바일 웹 접근성 평가에 관한 연구. 한국문헌정보학회지, 48(1), 415-439. https://doi.org/10.4275/kslis.2014.48.1.415 (Park, Ok Nam (2014). A study on the evaluation of the mobile web accessibility of public library services. Journal of the Korean Society for Library and Information Science, 48(1), 415-439. https://doi.org/10.4275/kslis.2014.48.1.415) 

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11. 박진희 (2012). QR 코드를 활용한 도서관 서비스 확장 방안에 관한 연구. 한국도서관.정보학회지, 43(1), 321-347. https://doi.org/10.16981/kliss.43.1.201203.321 (Park, Jin-Hee (2012). A research on expansion of library service by using QR code. Journal of the Korean Library and Information Science Society, 43(1), 321-347. https://doi.org/10.16981/kliss.43.1.201203.321) 

12. 이두영, 김희전 (2003). SERVQUAL과 SERVPERF를 이용한 대학도서관 서비스 품질평가에 관한 연구. 정보관리학회지, 20(2), 73-92. https://doi.org/10.3743/kosim.2003.20.2.073 (Lee, Too-Young, & Kim, Hee-Jeon (2003). A study on the evaluation of service quality in an academic library using SERVQUAL and SERVPERF. Journal of the Korean Society for Information Management, 20(2), 73-92. https://doi.org/10.3743/kosim.2003.20.2.073) 

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13. 이은희, 이지연 (2011). 스마트폰을 통한 공공도서관 정보서비스의 이용자 인식에 관한 연구. 정보관리학회지, 28(3), 377-392. https://doi.org/10.3743/kosim.2011.28.3.377 (Lee, Eun-Hee, & Lee, Jee-Yeon (2011). A study on user perception of public library information service using smart phones. Journal of the Korean Society for Information Management, 28(3), 377-392. https://doi.org/10.3743/kosim.2011.28.3.377) 

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14. 이정호 (2012). 도서관의 이용자 만족도 요인 구조 분석. 한국비블리아학회지, 23(1), 215-234. https://doi.org/10.14699/kbiblia.2012.23.1.215 (Lee, Jeong-Ho (2012). The factor structure of customer satisfaction in libraries. Journal of the Korean Biblia Society for Library and Information Science, 23(1), 215-234. https://doi.org/10.14699/kbiblia.2012.23.1.215) 

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15. 이종성 (2001). 델파이 방법. 서울: 교육과학사. (Lee, Jong-Seong (2001). Delphi method. Seoul: Kyoyook Book.) 

16. 이지혜, 정연경 (2006). 대학도서관의 모바일서비스에 관한 연구. 제13회 한국정보관리학회 학술대회 논문집, 93-100. (Lee, Ji-Hye, & Chung, Yeon-Kyoung (2006). A study of mobile services in academic libraries. Proceedings of the 13th Conference of Korean Society for Information Management, 93-100.) 

17. 이태민 (2004). 모바일 환경에서의 상호작용성 구성요인이 고객관계 구축 및 구매의도에 미치는 영향에 관한 연구. 마케팅연구, 19(1), 61-96. (Lee, Thaemin (2004). The effects of components of interactivity on customer relationship building and purchase intentions in mobile environments. Korea Marketing Review, 19(1), 61-96.) 

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18. 이태민, 라선아, 송상연 (2009). 모바일 인터넷 서비스 품질구조 및 측정항목에 관한 연구. 마케팅연구, 24(1), 145-179. (Lee, Thaemin, La, Suna, & Song, Sang Yeon (2009). MOBISQUAL: Dimensionalizing and measuring mobile internet service quality. Korea Marketing Review, 24(1), 145-179.) 

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19. 임정효, 홍현진 (2015). 공공도서관 모바일 웹 서비스 접근성 평가에 관한 연구. 한국비블리아학회지, 26(1), 343-360. https://doi.org/10.14699/kbiblia.2015.26.1.343 (Lim, Junghyo, & Hong, Hyunjin (2015). A study on the evaluation of the mobile web accessibility of public library services. Journal of the Korean Biblia Society for Library and Information Science, 26(1), 343-360. https://doi.org/10.14699/kbiblia.2015.26.1.343) 

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20. 장윤금 (2007). 공공도서관의 e-서비스 품질평가와 이용자 만족도에 관한 연구. 한국문헌정보학회지, 41(4), 315-329. https://doi.org/10.4275/kslis.2007.41.4.315 (Chang, Yun-Keum (2007). A study of e-service quality and user satisfaction in public libraries. Journal of the Korean Library and Information Science Society, 41(4), 315-329. https://doi.org/10.4275/kslis.2007.41.4.315) 

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21. 정종기 (2011). 스마트폰 애플리케이션을 활용한 국내외 대학도서관의 모바일 서비스에 관한 연구. 한국비블리아학회지, 22(1), 171-191. (Jung, Jong-Kee (2011). A study on mobile services based on smartphone application in academic libraries. Journal of the Korean Biblia Society for Library and Information Science, 22(1), 171-191.) 

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22. 한승희 (2008). 도서관 2.0 서비스 개발을 위한 모바일 웹 2.0 기술에 관한 연구. 제15회 한국정보관리학회 학술대회 논문집, 3-8. (Han, Seunghee (2008). A study on mobile Web 2.0 technologies for developing library 2.0 services. Proceedings of the 15th Conference of Korean Society for Information Management, 3-8.) 

23. 홍현진 (2005). 도서관의 정보서비스 품질평가 연구에 관한 고찰. 한국도서관.정보학회지, 36(2), 93-120. Hong, Hyunjin (2005). A review of studies on the quality evaluation of library information service. Journal of the Korean Library and Information Science Society, 36(2), 93-120.) 

24. 황재영, 이응봉 (2010). 디지털도서관의 서비스 품질 측정모형과 지표 개발. 한국도서관.정보학회지, 41(1), 121-147. https://doi.org/10.16981/kliss.41.1.201003.121 (Hwang, Jae-Young, & Lee, Eung-Bong (2010). Development of service quality measurement model and index for digital libraries. Journal of the Korean Library and Information Science Society, 41(1), 121-147. https://doi.org/10.16981/kliss.41.1.201003.121) 

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27. Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71. https://doi.org/10.2307/1252042 

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