We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 1...
We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 130 user members of the National Nanotechnology Policy Centre, this study analyzed assessed asymmetries in web users' feelings based on hypothesized provision and non-provision of web portal requirements. In doing this, this study utilized measures and procedures suggested in the literature such as the most frequent-response categorization, customer satisfaction (dissatisfaction) coefficient, category strength and total strength, and Fong test. This study found that overall, sectors were an important factor in explaining the relationships between web portal requirements and user satisfaction/expectations. When these requirements were classified, users' perceptions of information contents requirements were consistent across the sectors, but the other functional requirements including communication and collaborations considerably varied.
We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 130 user members of the National Nanotechnology Policy Centre, this study analyzed assessed asymmetries in web users' feelings based on hypothesized provision and non-provision of web portal requirements. In doing this, this study utilized measures and procedures suggested in the literature such as the most frequent-response categorization, customer satisfaction (dissatisfaction) coefficient, category strength and total strength, and Fong test. This study found that overall, sectors were an important factor in explaining the relationships between web portal requirements and user satisfaction/expectations. When these requirements were classified, users' perceptions of information contents requirements were consistent across the sectors, but the other functional requirements including communication and collaborations considerably varied.
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문제 정의
The purpose of this study is to compare web portal requirements— features and functions— among universities, industry, and government research institutes in Korea using a Kano method. In other words, this study aims to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among actors in universities, government research institutes, and industry. In using the Kano method, our focus is on the identification of policy-relevant features and functions of a new web portal in nanotechnology, not on the assessment and sophistication of the Kano model.
제안 방법
The questionnaire for this study included certain items related to demographic characteristics, institutional affiliation, frequently accessed web-based portals, and the purposes of access to web portals, as well as those items suitable for the Kano model. Demographically, the sample of this study was composed of 118 male respondents (90.
대상 데이터
Data for this study were obtained from a list of individuals who had signed up for information user membership of the National Nanotechnology Policy Centre. As of December 2015, the membership list contained valid email addresses of 5,251 individual members. The list was used as the population for an Internet survey.
Data for this study were obtained from a list of individuals who had signed up for information user membership of the National Nanotechnology Policy Centre. As of December 2015, the membership list contained valid email addresses of 5,251 individual members.
The questionnaire for this study included certain items related to demographic characteristics, institutional affiliation, frequently accessed web-based portals, and the purposes of access to web portals, as well as those items suitable for the Kano model. Demographically, the sample of this study was composed of 118 male respondents (90.8%) and 12 female respondents (9.2%). In terms of institutional affiliation, the study sample consisted of 47 university respondents (36.
이론/모형
The purpose of this study is to compare web portal requirements— features and functions— among universities, industry, and government research institutes in Korea using a Kano method.
성능/효과
Meanwhile, the test-based category strength values suggested by Lee and Newcomb (1997) revealed quite different results from the Fong test. All requirements except for financial, academic, and facility information had six or higher values in terms of category strength, whereas those requirements that were significant in the Fong test still proved to be factors with six or higher category strength values. Despite the inconsistent test results, it is clear that indifferent attribute-categorization will be quite conclusive and considered not necessary as seen in the size of total strength values on these features.
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