[논문]사회복지사의 직무스트레스가 조직유효성에 미치는 영향과 조직몰입의 조절역할

한경혜; 임왕규

doi:10.14400/jdc.2017.15.7.65

사회복지사의 직무스트레스가 조직유효성에 미치는 영향과 조직몰입의 조절역할
The Effect of Social Workers' Job Stress on Organizational Effectiveness and the Moderating Role of Organizational Commitment 원문보기

디지털융복합연구 = Journal of digital convergence, v.15 no.7, 2017년, pp.65 - 80

한경혜 (호서대학교 벤처전문대학원 노인복지학과) , 임왕규 (호서대학교 벤처전문대학원디지털정책학회 정보경영학과)

초록
AI-Helper

본 연구는 사회복지사들의 직무스트레스가 조직유효성에 미치는 영향과 직무스트레스-조직유효성 간의 관계에서 조직몰입의 조절역할을 탐구하는데 그 목적이 있었다. 본 연구를 위해서 수도권 소재 사회복지기관에 근무하는 263명의 사회복지사들로부터 자료를 수집하였다. 자료수집도구로는 구조화된 질문지를 사용하였으며, 위계적 회귀분석방법을 이용하여 자료를 분석하였다. 연구결과 사회복지사들의 직무스트레스는 조직유효성에 해로운 영향을 미친다는 것을 발견하였다. 즉 직무스트레스 요인들인 역할모호성, 역할갈등 및 업무량 모두 조직유효성 변수들인 직무만족과 조직시민행위에 부적인 영향을 미치는 반면에 이직의도에는 정적인 영향을 미치는 것으로 나타났다. 또한 조직몰입은 사회복지사들의 직무스트레스가 조직유효성에 미치는 해로운 영향을 완충하는 것으로 나타났다. 본 연구는 조직몰입의 조절효과를 경험적으로 확인했다는 점에서 중요한 의미가 있으며, 향후 연구에서는 조직몰입의 조절역할에 대한 이론적 기제를 규명할 필요가 있을 것이다.

Abstract ▼ AI-Helper

The purpose of this study was to investigate the effects of job stress on organizational effectiveness and the moderating role of organizational commitment among social workers. For this study, date were collected from 236 social workers employed at social welfare institutions in the Metropolitan area with structured questionnaires and analyzed using hierarchical regression analysis technique. This study found that three job stress variables(role ambiguity, role conflict and workload) had negative effects on social workers' job satisfaction and organizational citizenship behavior, whereas they positively impacted on their intent to stay, and that organizational commitment buffered the deleterious effects on job stress on organizational effectiveness.

주제어

질의응답

핵심어	질문	논문에서 추출한 답변
	우리나라 사회복지시설 현황은 어떠한가?	이러한 복지수요의 충족을 위해서 정부는 사회복지시설의 확충과 관련 전문가의 육성 및 공급에 힘을 쏟고 있다. 우리나라 사회복지시설 현황을 보면, 2006년도에 3,050개소의 시설에 사회복지사를 포함한 종사자가 40,304명 그리고 생활인원은 119,697명이었으나, 10년이 지난 2015년에는 60,738개소의 시설에 종사자가 515,678명, 그리고 생활인원은 221,163명으로 대폭 늘어났다[2].
	조직유효성이란 무엇인가?	조직경영자들은 효율적이고 효과적으로 운영되는 조직, 즉 유효한 조직(effective organization)의 구축을 지향하고 있다. 이와 관련하여 ‘조직이 얼마나 잘 되고 있는가’ 또는 ‘얼마나 효과적으로 운영되고 있는가’를 나타내는 조직성과의 평가기준을 가리키는 개념으로 조직유효성(organizational effectiveness)라는 용어가 사용되고 있다[39]. 그러나 조직유효성이 무엇을 의미하는가를 둘러싸고 학자들간에 일치된 견해가 존재하지 않으며, 이에 대한 접근방식과 평가기준도 매우 다양한 것이 현실이다.
	산업화와 핵가족화의 진전으로 인한 사회의 변화는 무엇인가?	산업화와 핵가족화의 진전으로 우리 사회는 급격한 변화를 겪고 있다. 이로 인한 가족규모와 구성 및 기능과 역할의 변화와 더불어 각종 사회문제의 증가 등으로 사회복지서비스에 대한 수요가 급증하고 있는 설정이다[1]. 이러한 복지수요의 충족을 위해서 정부는 사회복지시설의 확충과 관련 전문가의 육성 및 공급에 힘을 쏟고 있다.

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