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NTIS 바로가기한국항공운항학회지 = Journal of the Korean Society for Aviation and Aeronautics, v.26 no.4, 2018년, pp.1 - 12
김종서 (인천국제공항공사 경영혁신본부) , 김하영 (한국항공대학교) , 박성식 (한국교통대학교) , 김기웅 (한국항공대학교)
Baggage Handling System(BHS) is an important element of ground operation services and the importance is further emphasized as air demand increases and passengers change. If there is a problem with departure baggage handling, the aircraft's gate occupancy time will be longer than the initial plan, re...
핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
사용자 만족이란 어떠한 경험을 말하는가? | 사용자 만족은 인지적인 판단과 정서적인 반응에 대한 복합적인 결과로서 제품 혹은 서비스 자체가 즐거운 충족상태를 제공하였는가에 대한 개인의 주관적인 경험을 말한다(Oliver, 1997, Deng, 2010). 또한, 과거의 경험에 의존하고 공정과 후회 같은 공유된 생각과 인식으로 인하여 주도되는 특정한 거래에 대한 사후 선택적인 평가 판단이다(Helena, 2008). | |
BHS(Baggage Handling System) 이란? | BHS(Baggage Handling System)는 공항을 이용하는 출발, 도착, 환승여객들의 물건을 기내로 반입하지 않고 위탁하는 수하물을 공항터미널에서 해당 여객이 탑승한 항공기로 정확, 신속하게 분류하여 운송서비스를 수행하는 시스템이다. 출발 수하물 처리가 조업상의 문제 또는 시스템 장애 등의 문제가 발생될 경우 항공기의 게이트 점유시간이 계획보다 지연되고, 이는 계류장의 혼잡을 초래한다. | |
BHS(Baggage Handling System)에 문제가 발생될 경우 공항에 어떤 타격을 줄 수 있는가? | BHS(Baggage Handling System)는 공항을 이용하는 출발, 도착, 환승여객들의 물건을 기내로 반입하지 않고 위탁하는 수하물을 공항터미널에서 해당 여객이 탑승한 항공기로 정확, 신속하게 분류하여 운송서비스를 수행하는 시스템이다. 출발 수하물 처리가 조업상의 문제 또는 시스템 장애 등의 문제가 발생될 경우 항공기의 게이트 점유시간이 계획보다 지연되고, 이는 계류장의 혼잡을 초래한다. 결국 여객 터미널과 계류장, 도로의 혼잡은 도착 또는 환승 수하물 처리까지 연결되어 공항 운영의 혼란 등 경제적인 손실까지 야기할 수 있다(Kim, 2011). |
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