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NTIS 바로가기Journal of the convergence on culture technology : JCCT = 문화기술의 융합, v.6 no.4, 2020년, pp.171 - 177
장신이 (호남대학교 일반대학원 호텔관광학과) , 여영숙 (호남대학교 관광경영학과)
This study investigates e-service quality of online travel agency and influence on relationship quality and Reuse. The individual Chinese tourists with experiences using online travel agencies were chosen for the study. The survey was carried out at Jeju International Airport, which is the most freq...
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http://www.ebrun.com/20170123/212165.shtml
http://finance.sina.com.cn/stock/relnews/us/201906-18/doc-ihvhiqay6366717.shtml
K. S. Lee, "The Effect of Core Service Quality, Relational Benefit and Customer Satisfaction to Relational Orientation in Online Travel Agency", The Korea Academic Society of Tourism and Leisure, Vol. 25, No. 2, pp. 135-153, 2013.
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Y. H. Cho and H. S, Nam, "A Study on the Effect of Website Quality of Online Travel Agency on Travelers' Purchasing Behavior: Focusing on the Moderating Effect of Security Awareness", Journal of Tourism Management Research, Vol. 38, No. 8, pp. 317-337, 2012.
D. H. Cheon and Y. D. Huh, "A study of the effects of on-Line travel agency's e-service quality on trust, commitment and purchase intention", Academy of customer satisfaction management, Vol. 13, No. 1, pp. 233-252, 2011.
M. J. Kim, and M. S. Choi, "The effects of e-service quality of cruse travel agents on relational quality and behavioral intention", Journal of Hotel & Resor, Vol. 13, No. 3, pp. 435-448, 2014.
D. H. Cheon and Y. S. Jun, "A Study on how E-Service Quality of Low Cost Airlines will Affect Customer's Satisfaction and Trust, Commitment and Loyalty", International Journal of Tourism Management and Sciences, Vol. 26, No. 3, pp. 433-454, 2011.
J. M. Na and Y, S. Yeo, "The Relationship Influence between Characteristics of Smartphone Tourism Information and Reliability of Tourist Information Perceived by University Students: Gender differences", The Journal of the Convergence on Culture Technology, Vol. 4, No. 2, pp. 115-128, 2018. doi.org/10.17703/JCCT.2018.4.2.115
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S. J. Yoon, "A Study on the Antecedents of Trust toward Shopping Mall Web Sites and Its Effects on Purchase Intention", Korean Academic Society of Business Administration, Vol. 29, No.3, pp. 353-379, 2002.
Chechen, L. , Prashant, P. and Hong, N. L., "The Roles of Habit and Website Quality in e-Commerce", International Journal of Information Management, Vol. 26, pp. 469-483, 2006.
Y. J. Chan and H. D. Hee (2017), "The Effect of Relational Benefits of Moblie Delivery App on Relationship Quality and Continuous Use Intention", The Korean Food Service Association, Vol. 13 No. 3, pp. 109-124, 2017.
Taylor, S. A., and Hunter, G., "An exploratory investigation into the antecedents of satisfaction, brand attitude, and loyalty within the (B2B) eCRM industry", Journal of Consumer Satisfaction, Vol. 16, pp. 19-35, 2003.
B. H. Kwon and H. S. Lim, "A Study on the Effect of SNS Tourism Information Characteristics on Satisfaction", Reliability and Revisit Intention of Tourist, Vol. 14, No. 4, pp. 215-233, 2015.
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