[논문]정부원격근무서비스(GVPN)의 품질요인이 이용자 만족도에 미치는 영향에 관한 연구: 정부부처 이용자 중심으로

이원석; 장상현; 김영대; 신용태

doi:10.3745/ktccs.2021.10.1.15

[국내논문] 정부원격근무서비스(GVPN)의 품질요인이 이용자 만족도에 미치는 영향에 관한 연구: 정부부처 이용자 중심으로
A Study on the Influence of Quality Factors on User Satisfaction in Government Remote Service (GVPN): Focused on Users of Government Department 원문보기

정보처리학회논문지. KIPS transactions on computer and communication systems 컴퓨터 및 통신 시스템, v.10 no.1, 2021년, pp.15 - 28

이원석 (숭실대학교 IT정책경영학과) , 장상현 (숭실대학교 IT정책경영학과) , 김영대 (숭실대학교 IT정책경영학과) , 신용태 (숭실대학교 컴퓨터학부)

초록
AI-Helper

코로나19 팬데믹으로 사회적 거리 두기가 강화됨에 따라 원격근무가 확산되면서 정부기관에서도 지난 3월부터 재택근무가 시작되어 현재까지도 일정수준을 유지하고 있다. 정부기관에서 재택근무를 위해 필수적으로 사용하고 있는 정부원격근무서비스인 GVPN(Government Virtual Private Network)이 짧은 기간에 급격한 이용자의 증가에 따른 여러 문제점들의 발생이 예상되고 있다. 따라서 이를 직접 이용하고 있는 정부부처의 공무원들을 대상으로 GVPN의 품질요인이 이용자의 만족도에 미치는 영향들을 분석하기 위해 설문조사와 통계분석을 실시하였으며, 이 결과를 기반으로 언택트 시대의 본격적인 확산에 대비하여 원격근무를 위한 GVPN의 개선방안 마련에 필요한 시사점 등을 도출하고자 한다.

Abstract ▼ AI-Helper

As the social distance has been strengthened by the COVID-19 Pandemics, telecommuting has spread, and government agencies have also begun telecommuting since March and are still maintaining a certain level. The Government's remote work service, Government Virtual Private Network (GVPN), which is essential to telecommuting of government agencies, is expected to cause a number of problems with the rapid increase in users in a short period of time. Therefore, a survey and statistical analysis were conducted to analyze the impact of the quality factors of GVPN on the users' satisfaction to the public officials of the government departments who are directly using it, and based on these results, we intend to derive the implications necessary for the improvement of GVPN for remote work in preparation for the full-fledged spread of the non-contact era.

주제어

표/그림 (9)

표 Table 1. Status of use of Non-face-to-face Work System in the Public Sector (Jan 2020 – Apr 2020)
그림 Fig. 1. GVPN System Concepts Diagram
그림 Fig. 2. Research Model
표 Table 2. Demographic Characteristics of Sample Data
표 Table 3. Questionnaires and Citations by Variable
표 Table 4. Evaluated Internal Consistency Reliability and Measurement Reliability
표 Table 5. Evaluated Result of Convergent Validity and Discriminant Validity
그림 Fig. 3. The Results of a Study
표 Table 6. Summary of Path Analysis Results

참고문헌 (75)

Y. I. Bae and H. R. Shin, "COVID-19, Accelerate Untact Society," Gyeonggi Research Institute, Issue&Analysis, No.416, pp.1-26, 2020.
G. S. Shin, "A mandatory telecommuting... Preparing for 'smart normal' by expanding IT infrastructure," Maeil Business News Korea, [Internet], https://www.mk.co.kr/news/it/view/2020/05/535278/,
N. H. Ha, "Commuting is disappearing, Zuckerberg strongly recommends telecommuting," Korea JoongAng Daily, [Internet], https://news.joins.com/article/23813250.
S. Y. Song, "Government mandates that civil servants shift telecommuting...Implementation of 55 central administrative agencies," The Asia Business Daily, [Internet], https://view.asiae.co.kr/article/2020031220200881241.
S. H. Kwon, "9 times the number of people accessing the government remote work system by COVID-19," Yonhap News Agency, [Internet], https://www.yna.co.kr/view/AKR20200520064600530?input1195m.
S. K. Yi, "A Study on the Current State of Teleworking at the Enterprise and the Factors Affecting its Performance," A doctoral dissertation at Soongsil University's Graduate School, 2009.
J. W. Cho and J. Y. Kim, "Current Status and Challenges of Telework," Information & Communication Policy, Vol.12, No.21, pp.15-45, 2000.
S. H. Jeon, "Study on Creating Telework Paradigm for Local Self-Governing Organization GVPN," A dissertation on the Master's Degree in Engineering at Changwon University's Graduate School of Industry and Information, pp.5-13, 2005.
L. C. Chung, "A Study of Telework Adoption Using Information Technology," Collection of papers from Yongin University to mark the 50th anniversary of its foundation, pp.349-371, 2003.
F. Belanger and R. W. Collins, "Distributed Work Arrangements: A Research Framework," The Information Society: International Journal, Vol.42, No.2, pp.137-152, 1998.
T. Bui, K. Higa, V. Sivakuma and J. Yen, "Beyond Telecommuting: Organizational Suitability of Different Mode of Telework," Proceedings of the Twenty-ninth Annual Hawaii International Conference on System Sciences, pp.344-353, 1996.
J. Wijayanayake, Implication of Information Technology on Communication and Organizational Memory in Telework, Dissertation, Tokyo Institute of Technology, 2001.
J. E. Cho and H. J. Kim, "Policy Measures for the Vitalization of Telecommuting," National Information Society Agency, Informatization Policy Issues, pp.1-137, 1988.
National Information Resources Service, "Government Remote Service (GVPN) Guidance," pp.1-3, 2018.
National Information Resources Service, "Government Remote Service (GVPN)," pp.1-18, 2019.
Y. G. Cho, "A Studyon the Quality Factors Affecting Intention to Use of Financial Chatbot," A Master's Degree thesis at Soongsil University Graduate School, 2018.
J. A. S. Howard and N. Jagdish, "The theory of buyer behavior," 1969.
J. H. Hwang, "The Effects of U-Transportation Intelligence System Quality in the U-City Environment on User Satisfaction through Perceived Usefulness and Innovativeness," A Ph.D. dissertation at the Graduate School of Seoul Venture University, 2014.
S. A. Kim, "A Study on the User Satisfaction and Loyalty of University Library," Journal of the Korean Society for Library and Information Science, Vol.42, No.3, pp.281-299, 2008.

원문보기 상세보기
S. J. Cha, "A Study on the User Satisfaction of Public Libraries in Korea : Focused on the results of 2010 Survey on User Satisfaction of Public Libraries," Journal of the Information Management Society, Vol.28, No.1, pp.285-308, 2011.
J. S. Chandler, "A Multiple Criteria Approach for Evaluating Information Systems," MIS Quarterly, Vol.6, No.1, pp.61-74, 1982.

상세보기
H. Jo, S. H. Kim, and S. K. Lee, "A study on the success factors of EDI information system: Focused on medical industry," Journal of the Korean Data & Information Science Society, Vol.22, No.2, pp.323-333, 2011.
S. K. Lee and H. Jo, "A study on the Different Success Factors of the Information System according to the user Satisfaction," The Journal of Korean Institute of Information Technology, Vol.9, No.4, pp.173-178, 2011.
W. H. DeLone and E. R. McLean, "Information System Success: The Quest for the Dependent Variable," Information Systems Research, Vol.3, No.1, pp.60-95, 1992.

상세보기
W. H. DeLone and E. R. McLean, "The DeLone and McLean Model of Information System: A Ten-Year Update," Journal of Management Information Systems, Vol.19, No.4, pp.3-30, 2003.
C. Liu and K. P. Arnett, "Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce," Information & Management, Vol.38, No.1, pp.23-33, 2000.

상세보기
S. H. Yoon, "A Study on intention of persistent use for the business support information portal of the public organization : Focused on Communication activities," A Master's Degree thesis at Chonnam National University Graduate School, 2014.
I. G. Park, "An Empirical Study on the Factors Affecting the Sales Support Software Usage Performance of Company -Focused on the Information Systems Success Model," A doctoral dissertation at Soongsil University's Graduate School, 2016.
H. Y. Jung and S. H. Kim, "An Empirical Study on Development of IS Evaluation Indices," Journal of the Korean Operations Research and Management Science Society, Vol.28, No.4, pp.155-189, 2003.
Y. K. Cho, "A Study on the Quality Factors Affecting Intention to Use of Financial Chatbot," A Master's Degree thesis at Soongsil University Graduate School, 2018.
W. Wang and C. Wang, "An empirical study of instructor adoption of web-based learning systems," Computers & Education, Vol.53, pp.761-774, 2009.

상세보기
H. S. Park, "Relations of Hotel Information System Quality on User' Values.Satisfaction and Use Intentions," A Ph.D. thesis at the Graduate School of Daegu University, 2007.
I. S. Yeo, "The Effects of ERP System Quality on End User's Satisfaction," The Journal of Eurasian Studies, Vol.4, No.1, pp.1-21, 2007.

상세보기
P. B. Seddon, "A Respectifiction and Extension of DeLone and McLean Model of 1S Success," Information System Research, Vol.8, No.3, pp.240-253, 1997.

상세보기
B. C. Sung, "Empirical Study on the Effects of Quality Factors of ERP System on Organizational Performance," Korean International Account Review, Vol.16, pp.157-180, 2006.
D. Davis, "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly, Vol.13, No.3, pp.319-339, 1989.

상세보기
V. Vankatesh and F. Davis, "A theoretical extension of the technology acceptance model: Four longitudinal field studies," Management Science, Vol.46, No.2, pp.186-204, 2000.

상세보기
S. H. Shon, Y. J. Choi, and H. S. Hwang, "Understanding Acceptance of Smartphone among Early Adopters Using Extended Technology Acceptance Model," Korean Journal of Journalism & Communication Studies, Vol.55, No.2, pp.227-251, 2011.
J. W. Moon and Y. G. Kim, "Extending the TAM for a World-Wide-Web Context," Information and Management, Vol.38, No.4, pp.217-230, 2011.

상세보기
S. Ha and L. Stoel, "Consumer e-Shopping Acceptance: Antecedents in a Technology Acceptance Model," Journal of Business Research, Vol.62, No.5, pp.565-571, 2009.

상세보기
C. H. Liao and Chun, W. Tsou, "User Acceptance of Computer-mediated Communication: The SkypeOut Case," Expert Systems with Applications, Vol.36, pp.4595-4603, 2009.

상세보기
Shin, Dong. H., "Determinants of Customer Acceptance of Muti-Service Network: An Implication for IP-based Technologies," Information & Management, Vol.46, No.1, pp.16-22, 2009.

상세보기
W. S. Lee, S. H. Jang, Y. D. Kim and Y. T. Shin, "A Study on the Success Factors of Government Remote Service (GVPN) from the Perspective of Information System Success Model and Technology Acceptance Model," Collection of Paper at The KIPS Fall Conference 2020, Vol.27, No.2, pp.494-497, 2020.
S. L. Jung, J. K. Lee, and H. Jo, "ERP Success Factors in Perspective of IS Success Model and TAM : Focused on Shipbuilding and Marine Engineering Industry," The Journal of Internet Electronic Commerce Research, Vol.13, No.2, pp.85-103, 2013.
S. Y. Kim and S. B. Lee, "A Study on Use Attitude of EDMS in Public Sector," The Journal of Political Science & Communication, Vol.16, No.1, pp.297-330, 2013.
H. Cho and S. K. Lee, "A Study on the Success Factors of Smartphone from the Model Perspective of Technology Acceptance and Systems Success," The Journal of Korean Institute of Information Technology, Vol.10, No.5, pp.169-175, 2012.
S. S. Shin, "A study of the Effects of Hotel Accounting Information System Quality on End User's Satisfaction," Korea International Accounting Review, Vol.12, pp.133-148, 2005.
S. H. Cho and K. H. Park, "An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems," The Journal of Society for e-Business Studies, Vol.18, No.2, pp.257-277, 2013.

원문보기 상세보기
H. S. Shin, " A Study on the Effects of Hotel Information System Quality in user Satisfaction: The Duty Improtance and Information Technology ability by Variable Parameters," Journal of Hospitality and Tourism Studies, Vol.13, No.3, pp.118-136, 2011.
H. Y. Jang and M. J. Noh, "The Integration and Communication between Marketing and Design Functions in the Development of New Products," Journal of Industrial Economics and Business, Vol.23, No.4, pp.1933-1957, 2010.
V. Grover, M. J. Cheon and J. T. C. Teng, "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions," Journal of Management Information Systems, Vol.12, No.4, pp.89-116, 1996.

상세보기
L. F. Pitt, R. T. Watson and C. B. Kavan, "Service Quality: a Measure of Information Systems Effectiveness," MIS Quarterly, Vol.19, No.2, pp.173-187, 1995.

상세보기
J. E. Bailey and S. W. Pearson, "Development of a tool for measuring and analyzing computer user satisfaction," Management Science, Vol.29, No.5, pp.530-545, 1993.

상세보기
H. Y. Jung and S. H. Kim, "An Empirical Study on Development of IS Evaluation Indices : In Case of Public Sectors," Journal of the Korean Operations Research and Management Science Society, Vol.28, No.4, pp.155-189, 2003.
T. S. Shim and I. K. Song, "User Satisfaction with Services of the Home Tax Service System," Korean Journal of Taxation Research, Vol.22, No.4, pp.41-62, 2005.
S. Belardo, K. R. Karwan and W. A. Wallace, "DSS Component Design Through Field Experimentation: An Application to Emergency Management," Proceedings of the Third International Conference on Information Systems, December, pp.93-108, 1982.
S. T. Kim and M. S. Chae, "A Study on the Performance Factors Analysis of the Agricultural Observation Information Survey System," Journal of Rural Development, Vol.30, No.6, pp.19-43, 2008.
C. H. Yoon and S. H. Kim, "Development of the Theoretical Model on Electronic - Store Success," Korean Management Science Review, Vol.20, No.2, pp.113-133, 2003.
J. Tiffin and E. J. McComick, Industrial Psychology-5th ed., Prentice Hill, 1965.
S. Rivard and S. L. Huff, "An Empirical Study of Users as Application Developers," Information & Management, Vol.8, No.2, pp.89-102, 1985.

상세보기
A. Parasuraman, V. A. Zeithaml and L. L. Berry, "A Conceptual Model of Service Quality on and Its Implications for Future Research," Journal of Marketing, Vol.49, No.4, pp.41-51, 1985.
K. Joshi and A. Rai, "Impact of the quality of information products on information system users' job satisfaction : An empirical investigation," Information Systems Journal, Vol.10, No.4, pp.323-345, 2000.

상세보기
M. Olson and B. Ives, "Chargeback system and user involvement in information systems," MIS Quarterly, Vol.6, No.2, pp.47-60, 1982.

상세보기
S. M. Lee, "The Effect of Social Influencer Characteristics on Brand Image, Attitude and Purchase Intention," A dissertation of master's degree at Soongsil University Graduate School of Business, 2019.
W. W. Chin, "The partial least squares approach to structural equation modeling," Modern Methods for Business Research, Vol.295, No.2, pp.295-336, 1998.
C. H. Yoon and S. H. Kim, "A Tutorial on PLS Structural Equating Modeling using R : (Centering on) Exemplified Research Model and Data," Information Systems Review, Vol.16, No.3, pp.89-112, 2014.

원문보기 상세보기
J. C. Nunnally and I. H. Bernstein, "Psychometric Theory," New York: McGraw-Hill, 1994.
R. P. Bagozzi and Y. Yi, "On the evaluation of structural equation models," Journal of the Academy of Marketing Science, Vol.16, No.1, pp.74-94, 1988.

상세보기
J. Henseler, C. M. Ringle and R. R. Sinkovics, "The use of partial least squares path modeling in international marketing. In New challenges to international marketing," Emerald Group Publishing Limited, 2009.
J. F. Hair, R. P. Bush and D. J. Ortinau, "Marketing research: A practical approach for the new millennium," Irwin Professional Publishing, 2000.
D. Gefen and D. W. Straub, "A Practical Guide to Factorial Validity Using PLS-Graph: Tutorial and Annotated Example," Communications of the AIS, Vol.16, No.1, pp.91-109, 2005.
C. Fornell and D. F. Larcker, "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research, Vol.18, No.1, pp.39-50, 1981.

상세보기
S. H. Kang and Y. J. Jung, "The Effects of Food Service Employee's Job Choice Motives on Job Adaptiveness and Job Satisfaction : Focused on Family Restaurants," Journal of Tourism Sciences, Vol.82, No.26, pp.603-626, 2018.
J. F. Hair Jr, M. Sarstedt, L. Hopkins and V. G. Kuppelwieser, "Partial least squares structural equation modeling (PLS-SEM," European business review, 2014.
M. Tenenhaus, V. E. Vinzi, Y. M. Chatelin and C. Lauro, "PLS path modeling", Computational Statistics & Data Analysis, Vol.48, No.1, pp.159-205, 2005.

상세보기

저자의 다른 논문 :

표제어: PCR

동의어: Packet Collision Rate

용어 설명 출처 목록 (6)

용어 설명: PCR은 세균 특이성이 있는 primer를 이용하여 적은 수의 세균이 있을지라도 쉽게 검출할 수 있는 유용한 방법이며, 이를 이용하여 구강 내 치면세균막이나 타액에서 직접 세균을 검출할 수 있게 되었다[8].

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 논문명, 저널/프로시딩명, 저자 , 발행년, 권, 호, 시작페이지, 끝페이지, 발행기관 관리번호, 논문명, 대등논문명, 저자 , 저널/프로시딩명, 발행기관, 발행년, 발행언어, 권, 호, 시작페이지, 끝페이지, ISBN, ISSN, 주제분야, 키워드, 초록(한글), 초록(영문), 저자(소속기관)
저장형식	Text(ASCII format) Excel format RefWorks Direct Export RIS format (for Reference Manager, ProCite, EndNote), Scholar's Aids, Mendeley
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format