[논문]스마트워크 사용자의 업무 영역에서 기술침해 스트레스 대응방안에 관한 연구

김용영

doi:10.15207/jkcs.2021.12.3.261

스마트워크 사용자의 업무 영역에서 기술침해 스트레스 대응방안에 관한 연구
How Smart Workers Cope With Techno-Invasion Stress in Work Domain 원문보기

한국융합학회논문지 = Journal of the Korea Convergence Society, v.12 no.3, 2021년, pp.261 - 272

초록
AI-Helper

스마트워크가 확산되면서 업무와 비업무의 경계가 모호해 지고 있으며, 이로 인해 테크노스트레스가 유발되고 있다. 그러나 테크노스트레스는 수동적으로 그 결과를 받아들이기 보다는 일과 비업무의 경계를 능동적으로 조절함으로써 극복될 수 있다. 스마트워크 환경에서 업무/비업무 영역이 모호해지면서 발생하는 업무 영역에서 기술침해로 인한 스트레스에 대한 대응전략을 파악하기 위해 직무 만족도에 영향을 미치는 요인과 스마트워크 참여자가 적극적으로 선택하는 경계관리전략의 역할을 이해할 필요성이 있다. 본 논문은 비업무의 업무 간섭, 직무 자율성, 직무 몰입, 직무 만족 간의 인과관계와 경계관리전략 유형별 조절 효과를 담은 연구 모델을 개발했다. 스마트워크 참여자를 대상으로 수집된 설문을 분석한 결과, 전체 5개 가설이 채택되었으나, 경계관리전략 유형별로 나눠 검증한 결과는 각 유형에 따라 직무만족에 영향을 주는 3개 가설의 채택과 기각이 상이하게 나타났다. 이러한 결과는 스마트워크 사용자의 경계관리전략에 따라 차별적인 변화관리를 마련할 필요가 있다는 점을 시사한다.

Abstract ▼ AI-Helper

With diffusion of Smart Work, a problem has been raised that Smart Work makes the boundary between work and nonwork blur, and may cause technostress. In order to find out whether Smart work copes with techno-invasion stress in work domain, we need to understand the precedence factors influencing on job satisfaction and the role of boundary management strategy which Smart Workers actively choose. This paper developed a research model containing a causal relationship among four factors, nonwork-to-work interference, job autonomy, job commitment, and job satisfaction, and the moderation effect of boundary management strategy. The findings show that overall hypotheses were accepted based on the pooled data, but three hypotheses test on job satisfaction by boundary management strategy type differed. These results suggest that in accordance with the boundary management strategy of Smart Work users, different change management need to be prepared.

주제어

표/그림 (6)

그림 Fig. 1. Research Model
표 Table 1. Demographics
표 Table 2. Mean, Reliability, and Convergent Validity
그림 Fig. 2. Result Using Pooled Data Set
표 Table 3. Discriminant Validity
표 Table 4. Results of Hypotheses Test Using Pooled and Each Type Data Set

참고문헌 (59)

B. E. Ashforth, G. E. Kreiner & M. Fugate. (2000). All in a Day's Work: Boundaries and Micro-Role Transitions. Academy of Management Review, 25(3), 472-491.

상세보기
S. Tietze. (2005). Discourse as Strategic Coping Resource: Managing the Interface between "Home" and "Work". Journal of Organizational Change Management, 18(1), 48-62.

상세보기
J. Yao & X. Cao. (2017). The Balancing Mechanism of Social Networking Overuse and Rational Usage. Computers in Human Behavior, 75, 415-422.

상세보기
F. Gaudioso, O. Turel & C. Galimberti. (2017). The Mediating Roles of Strain Facets and Coping Strategies in Translating Techno-Stressors into Adverse Job Outcomes. Computers in Human Behavior, 69, 189-196.

상세보기
C. Brod. (1984). Technostress: The Human Cost of the Computer Revolution. Basic Books.
D. H. J. Caro & A. S. Sethi. (1985). Strategic Management of Technostress: The Chaining of Prometheus. Journal of Medical Systems, 9(5-6), 291-304.

상세보기
M. M. Weil & L. D. Rosen. (1997). TechnoStress: Coping with Technology @Work @Home @Play. 1997: Wiley.
T. S. Ragu-Nathan et al. (2008). The Consequences of Technostress for End Users in Organizations. Information Systems Journal, 19(4), 417-433.
R. Ayyagari, V. Grover & R. Purvis. (2011). Technostress: Technological Antecedents and Implications. MIS Quarterly, 35(4), 831-858.

상세보기
M. Tarafdar et al. (2007). The Impact of Technostress on Role Stress and Productivity. Journal of Management Information Systems, 24(1), 301-328.

상세보기
N. S. Endler & J. D. Parker. (1990). Multidimensional Assessment of Coping. Journal of Personality and Social Psychology, 58(5), 844-854.

상세보기
K. M. Richardson & H. R. Rothstein. (2008). Effects of Occupational Stress Management Intervention Programs. Journal of Occupational Health Psychology, 13(1), 69-93.

상세보기
M. F. Scheier, J. K. Weintraub & C. S. Carver. (1986). Coping with Stress. Journal of Personality and Social Psychology, 51(6), 1257-1264.

상세보기
S. Folkman & J. T. Moskowitz. (2004). Coping: Pitfalls and Promise. Annual Review of Psychology, 55(1), 745-774.
E. A. Skinner et al. (2003). Searching for the Structure of Coping. Psychological Bulletin, 129(2), 216-269.

상세보기
C. Nippert-Eng. (1996). Home and Work: Negotiating Boundaries Through Everyday Life. 1996, Chicago: University of Chicago Press.
S. Tietze. (2002). When "Work" Comes "Home": Coping Strategies of Teleworkers and their Families. Journal of Business Ethics, 41(4), 385-396.
P. Glavin & S. Schieman. (2012). Work-Family Role Blurring and Work-Family Conflict. Work and Occupations, 39(1), 71-98.

상세보기
J. H. Pleck. (1977). The Work-Family Role System. Social Problems, 24(4), 417-427.

상세보기
L. A. Perlow. (1998). Boundary Control. Administrative Science Quarterly, 43(2), 328-357.

상세보기
B. Eagle, E. Miles & M. Icenogle. (1997). Interrole Conflicts and the Permeability of Work and Family Domains. Journal of Vocational Behaviour, 50(2), 168-184.
M. R. Frone, M. Russell & M. L. Cooper. (1992). Prevalence of Work-Family Conflict. Journal of Organizational Behavior, 13(7), 723-729.

상세보기
S. Oh, Y. Y. Kim & H. Lee. (2013). Work/Nonwork Boundaries and its Consequences, Journal of Digital Policy, 11(1), 191-198.
A. B. Bakker & E. Demerouti. (2007). The Job Demands-Resources Model. Journal of Managerial Psychology, 22(3), 309-328.

상세보기
J. R. Edwards & N. P. Rothbard. (1999). Work and Family Stress and Well-Being. Organizational Behavior and Human Decision Processes, 77(2), 85-129.

상세보기
J. R. Edwards & N. P. Rothbard. (2000). Mechanisms Linking Work and Family. The Academy of Management Review, 25(1), 178-199.

상세보기
J. R. Hackman & G. R. Oldham. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159-170.

상세보기
D. O. Kaldenberg & B. W. Becker. (1992). Workload and Psychological Strain. Journal of Organizational Behavior, 13(6), 617-624.

상세보기
J. L. Xie & G. Johns. (1995). Job Scope and Stress. The Academy of Management Journal, 8(5), 1288-1309.
A. Annink & L. den Dulk. (2012). Autonomy: The Panacea for Self-Employed Women's Work-Life Balance? Community, Work & Family, 15(4), 383-402.

상세보기
B. L. Rau & M. M. Hyland. (2002). Role Conflict and Flexible Work Arrangements. Personnel Psychology, 55(1), 111-136.

상세보기
F. Belanger. (1999). Workers' Propensity to Telecommute. Information & Management, 35(3), 139-153.

상세보기
E. J. Hill et al. (1998). Influences of the Virtual Office on Aspects of Work and Work/Life Balance. Personnel Psychology, 51(3), 667-683.

상세보기
M. K. Ahuja et al. (2007). IT Road Warriors. MIS Quarterly, 31(1), 1-17.

상세보기
V. S. Major, K. J. Klein & M. G. Ehrhart. (2002). Work Time, Work Interference With Family, and Psychological Distress. Journal of Applied Psychology, 87(3), 427-436.

상세보기
S. P. Brown & R. A. Peterson. (1993). Antecedents and Consequences of Salesperson Job Satisfaction. Journal of Marketing Research, 30(1), 63-77.
B. Menguc & S. N. Bhuian. (2004). Career Stage Effects on Job Characteristic-Job Satisfaction Relationships Among Guest Worker Salespersons. Journal of Personal Selling & Sales Management, 24(3), 215-227.

상세보기
J. R. Hackman & G. R. Oldham. (1980). Work Redesign. Reading, MA: Addison-Wesley.
B. E. Ashforth & F. Mael. (1989). Social Identity Theory and the Organization. The Academy of Management Review, 14(1), 20-39.

상세보기
S. A. Lobel. (1991). Allocation of Investment in Work and Family Roles. The Academy of Management Review, 16(3), 507-521.

상세보기
M. Riketta. (2005). Organizational Identification: A Meta-Analysis. Journal of Vocational Behavior, 66(2), 358-384.

상세보기
S. C. Clark. (2000). Work/Family Border Theory. Human Relations, 53(6), 747-770.

상세보기
W. R. Boswell & J. B. Olson-Buchanan. (2007). The Use of Communication Technologies After Hours. Journal of Management, 33(4), 592-610.

상세보기
R. N. Kanungo. (1982). Measurement of Job and Work Involvement. Journal of Applied Psychology, 67(3), 341-349.

상세보기
G. H. Fenner & R. W. Renn. (2004). Technology-Assisted Supplemental Work. Human Resource Management, 43(2-3), 179-200.

상세보기
P. M. Valcour & L. W. Hunter. (2005). Technology, Organizations, and Work-Life Integration, in Work and Life Integration: Organizational, Cultural, and Individual Perspectives, E.E. Kossek and S.J. Lambert, Editors. Lawrence Erlbaum: Mahwah, NJ. 61-84.
E. Galinsky, S. S. Kim & J. T. Bond. (2001). Feeling Overworked: When Work Becomes Too Much. New York: Families and Work Institute.
N. Chesley. (2005). Blurring Boundaries? Linking Technology Use, Spillover, Individual Distress, and Family Satisfaction. Journal of Marriage and Family, 67(5), 1237-1248.

상세보기
S. C. Clark. (2002). Communicating Across the Work/Home Border. Community, Work & Family, 5(1), 23-48.

상세보기
K. Richardson & R. Benbunan-Fich. (2011). Examining the Antecedents of Work Connectivity Behavior During Non-Work Time. Information and Organization, 21(3), 142-160.

상세보기
D. S. Carlson & M. R. Frone. (2003). Relation of Behavioral and Psychological Involvement to a New Four-Factor Conceptualization of Work-Family Interference. Journal of Business and Psychology, 17(4), 515-535.

상세보기
Y. Park & S. M. Jex. (2011). Work-Home Boundary Management Using Communication and Information Technology. International Journal of Stress Management, 18(2), 133-152.

상세보기
T. A. Beehr. (1976). Perceived Situational Moderators of the Relationship between Subjective Role Ambiguity and Role Strain. Journal of Applied Psychology, 61(1), 35-40.

상세보기
J. R Hackman & E. E. Lawler. (1971). Employee Reactions to Job Characteristics. Journal of Applied Psychology, 55(3), 259-286.

상세보기
G. E. Kreiner. (2006). Consequences of Work-Home Segmentation or Integration: A Person-Environment Fit Perspective. Journal of Organizational Behavior, 27(4), 485-507.

상세보기
B. Eagle, E. Miles & M. Icenogle. (1997). Interrole Conflicts and the Permeability of Work and Family Domains: Are There Gender Differences?. Journal of Vocational Behaviour, 50, (2), 168-184.

상세보기
J. C. Nunnally. (1967). Psychometric Theory. 1967, New York: McGraw Hill.
J. B. E. M. Steenkamp & H. C. M. van Trijp. (1991). The Use of LISREL in Validating Marketing Constructs. International Journal of Research in Marketing, 8(4), 283-299.

상세보기
D. S. Staples, J. S. Hulland & C. A. Higgins. (1999). A Self-Efficacy Theory Explanation for the Management of Remote Workers in Virtual Organizations. Organization Science, 10(6), 758-776.

상세보기

저자의 다른 논문 :

표제어: PCR

동의어: Packet Collision Rate

용어 설명 출처 목록 (6)

용어 설명: PCR은 세균 특이성이 있는 primer를 이용하여 적은 수의 세균이 있을지라도 쉽게 검출할 수 있는 유용한 방법이며, 이를 이용하여 구강 내 치면세균막이나 타액에서 직접 세균을 검출할 수 있게 되었다[8].

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 논문명, 저널/프로시딩명, 저자 , 발행년, 권, 호, 시작페이지, 끝페이지, 발행기관 관리번호, 논문명, 대등논문명, 저자 , 저널/프로시딩명, 발행기관, 발행년, 발행언어, 권, 호, 시작페이지, 끝페이지, ISBN, ISSN, 주제분야, 키워드, 초록(한글), 초록(영문), 저자(소속기관)
저장형식	Text(ASCII format) Excel format RefWorks Direct Export RIS format (for Reference Manager, ProCite, EndNote), Scholar's Aids, Mendeley
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

연합인증