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[국내논문] COVID-19 이후 체크인카운터 기술기반셀프서비스에 대한 항공여객의 인식과 수용성 연구 - 혁신성 매개효과를 포함하여 -
Passengers' Perception and Their Acceptance of Technology-Based Self Service at Check-In Counter in Airport after COVID-19 Pandemic - Including Mediating Effect of Innovation - 원문보기

한국항공운항학회지 = Journal of the Korean Society for Aviation and Aeronautics, v.29 no.2, 2021년, pp.25 - 35  

서옥명 (대한항공 인천여객서비스지점) ,  김기웅 (한국항공대학교 경영학과) ,  전종덕 (한국교통대학교 비행훈련원)

Abstract AI-Helper 아이콘AI-Helper

Before COVID-19 outbreak in 2019, it is the core value of airline's service to provide check-in service to passengers face to face. However, due to the global pandemic of COVID-19 outbreak, it is expected the airline service in the future would be dramatically changed from being contacted to being u...

주제어

참고문헌 (32)

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