최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기한국항공운항학회지 = Journal of the Korean Society for Aviation and Aeronautics, v.29 no.2, 2021년, pp.25 - 35
서옥명 (대한항공 인천여객서비스지점) , 김기웅 (한국항공대학교 경영학과) , 전종덕 (한국교통대학교 비행훈련원)
Before COVID-19 outbreak in 2019, it is the core value of airline's service to provide check-in service to passengers face to face. However, due to the global pandemic of COVID-19 outbreak, it is expected the airline service in the future would be dramatically changed from being contacted to being u...
Seo, N. Y., "A study on the intention to use airline self-service technology - Focusing on the control effect of negative elements", Korea Hotel Resort Association, 15, 2016, pp.401-422.
Bae, J. H., Park, J. H., Lee, H., and Choi, J. G., "A study on the factors influencing the intention of use of technology - Based self-service for smart airport promotion", Korea Quality Management Association, 47, 2019, pp.795-806.
Jeong, W. H., "The relationship between the technology acceptance characteristics and the intention to reuse airline kiosk: Focusing on the adjustment effect of unmanned service failure types", Tourism Research Journal, 34(11), 2020, pp.125-140.
IATA, "Outlook for Air Transport and the Airline Industry", International Air Transport Association, 2020a.
ICAO. "Effects of Novel Coronavirus (COVID -19) on Civil Aviation: Economic Impact Analysis", International Civil Aviation Organization, 2020.
Ministry of Land, Infrastructure and Transport, "Aviation Market Trend & Analysis", Ministry of Land, Infrastructure and Transport, 2021.
Idugap, "Imagine a post-epidemic society - the age of vaccines and immunity - capital age", Literature and Society, 33(3), 2020, pp. 6-22.
IATA. "Air Traveler Response to Covid-19: An 11-country Survey: Wave III", International Air Transport Association, 2020b.
Currie, G. M., "A lens on the post COVID -19 "New Normal" for imaging departments", Journal of Medical Imaging and Radiation Sciences, 2020, 51(3), pp.361-363.
Yoo, Y. J., and Lee, S. C., "An exploratory study on the selection criterion of an airline firm", Journal of the Korean Society for Aviation and Aeronautics, 14(4), 2006, pp.101-109.
Kim, J.-C., Park, J.-S., and Sim, G., "Rational financial management plan of the air transportation sector", Korea Transport Institute Basic Research Report, 2016, pp.1-216.
Kozak, M., Crotts, J. C., and Law, R. "The impact of the perception of risk on international travellers", International Journal of Tourism Research, 9(4), 2007, pp.233-242.
Beirman, D., "Marketing of tourism destinations during a prolonged crisis: Israel and the Middle East", Journal of Vacation Marketing, 8(2), 2002, pp.167-176.
Wolff, K., Larsen, S., and Ogaard, T., "How to define and measure risk perceptions", Annals of Tourism Research, 79, 2019, 102759.
Reisinger, Y., and Mavondo, F., "Travel anxiety and intentions to travel internationally: Implications of travel risk perception", Journal of Travel Research, 43(3), 2005. pp. 212-225.
Ritchie, B. W., and Jiang, Y., "A review of research on tourism risk, crisis and disaster management: Launching The annals of tourism research curated collection on tourism risk, crisis and disaster management", Annals of Tourism Research, 79, 2019, 102812.
Yang, E. C. L., and Nair, V., "Tourism at risk: A review of risk and perceived risk in tourism", Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 3(2), 2014, pp.1-21.
Song, K. H., and Choi, S., "A study on the behavioral change of passengers on sustainable air transport after COVID-19", Sustainability, 12(21), 2020, 9207.
Yang, H. J., "The relationship between technology-based self-service convenience and impact factors and quality of technology -Based self-service", Doctoral Dissertation, Kyung Buk National University, Gyeongsang buk-do, 2012.
Cho, S. H., "The effect of self-service technology (SST) quality on customer satisfaction - The mediating effect of experience value of SST users", Master's Thesis, Sejong University, Seoul, 2015.
Dabholkar, P. A., "Technology-Based Service Delivery: A Classification Scheme for Developing Marketing Strategies, Advances in Services Marketing and Management", T. A., Swartz, D. E., Bowen, and S. W. Brown, (Eds), CT: JAI Press Inc., Greenwich, 1994, pp.241-271.
Mun, C. S. and Shin, Y. H., "The effects of technology readiness and situational influences on attitude and usage intention of self-service technology", Journal of the Korea Society for Simulation, 25(2), 2016, pp.93-100.
Liu, Y., Duan, Y., He, Y., Yu, C., Wang, J. H., and Shu, N., "Whole brain white matter changes revealed by multiple diffusion metrics in multiple sclerosis: A TBSS study", European Journal of Radiology, 81(10), 2012, pp.2826-2832.
Dabholkar, P. A., and Bagozzi, R. P., "An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors", Journal of the Academy of Marketing Science, 30(3), 2012, pp.184-201.
Meng, F., Park, K. S., and Oh, S. W., "The moderating effects of technology readiness, user traits and situational factors on usage attitude and intention to technology-based self-service", The Korea Service Management Society, 18(3), 2017, pp.69-104.
Davis, F. D., "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, 13(3), 1989, pp.319-340.
Lin, J., and Hsieh, P., "The role of technology readiness in customers' perception and adoption of self service technologies", Int'l Journal of Service Industry Management, 17(5), 2006, pp.497-517.
Shim, H. S. and Han, S. L., "Effects of technology readiness and consumer readiness on self service technology usage motivation, attitude and intention", Asia Marketing Journal, 14(1), 2012, pp.25-48.
Parasuraman, A. and Grewal, D., "The impact of technology on the quality-value-loyalty chain: a research agenda", Journal of the Academy of Marketing Science, 28(1), 2000, pp.168-174.
Yoon, Y. S., "A study of moderating effecf of technology readiness indices on customer satisfaction depending on service quality factors in telematics service", MA Thesis. Seoul National University, Seoul, 2015.
Roehrich, G. "Consumer innovativeness: Concepts and measurements", Journal of Business Research, 57(6), 2004, pp.671-677.
Lam, S. Y., Chiang, J. and Parasuraman, A., "The effects of the dimensions of technology readiness on technology acceptance: An empirical analysis", Journal of Interactive Marketing, 22(4), 2008, pp.19-39.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
오픈액세스 학술지에 출판된 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.