[논문]정보시스템품질이 기술수용모형과 사용자의도에 관한 연구

박상현; 이정은

doi:10.9723/jksiis.2021.26.5.003

정보시스템품질이 기술수용모형과 사용자의도에 관한 연구
Effects of Information System Quality on the Technology Acceptance Model and User Intention 원문보기

한국산업정보학회논문지 = Journal of the Korea Industrial Information Systems Research, v.26 no.5, 2021년, pp.21 - 35

박상현 (우송대학교 혁신공유대학 사업단) , 이정은 (동의대학교 회계학과)

초록
AI-Helper

본 연구에서는 정보시스템품질요인이 기술수용모형과 사용자의도에 어떠한 영향을 미치는지에 대해 알아보기 위해 정보시스템품질을 시스템, 정보, 서비스에 보안성을 포함하여 최근 대두되고 있는 IT보안의 중요성도 정보시스템품질의 요인으로 보았다. 이러한 정보시스템품질이 기술수용모형과 사용자의도에 어떠한 영향을 미치는지를 검정하기 위해, 기술수용모형은 인지된 유용성과 인지된 용이성으로 구분하였고, 사용자의도는 사용자가 수용의도만 가지고 있는지 활용의도도 있는지 구분함으로써 확장된 정보시스템에 대한 연구를 진행하였다. 연구의 결과를 요약하면, 첫째, 정보시스템품질요인이 기술수용모형에 유의한 영향을 미칠 것이라는 가설은 부분채택되었다. 서비스품질은 인지된 유용성에 영향을 미치지 못하는 것으로 나타났다. 둘째, 기술수용모형은 사용자의도에 유의한 영향을 미칠 것이라는 가설은 모두 채택되었다.

Abstract ▼ AI-Helper

In this study, in order to find out how the quality factors of information system affected the technology acceptance model and user intention, the importance of IT security which had been recently emerged by including the security in the system, information and service is considered as the factors of information system quality. To verify how the information system quality affected the technology acceptance model and user intention, the study was conducted with expanded information system by classifying the technology acceptance model with perceived usefulness and perceived ease of use and classifying user intention with acceptance and utilization whether user had only acceptance intention or both acceptance and utilization intentions. The study results are as follows. First, the hypothesis that quality factors of information system affected the technology acceptance model significantly was partially adopted. Second, the hypothesis that the technology acceptance model affected user intention significantly was adopted.

주제어

표/그림 (9)

그림 Fig. 1 Research Model
표 Table 1 Descriptive Statistics Quantity
표 Table 2 Results of Factor and Reliability Analyses on Independent Variables
표 Table 3 Results of Factor and Reliability Analyses on Dependent Variables
표 Table 4 Correlation Coefficient
표 Table 5 Model Fit
표 Table 6 Confirmative Factor Analysis
표 Table 7 Model Fit
표 Table 8 Hypothesis Results

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