$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

[국내논문] 상사의 언행일치가 상사신뢰와 구성원의 발언행동에 미치는 영향 -심리적 안전감의 조절효과-
Effect of the leader's behavioral integrity on the trust in leaders and voice behavior of the Members -moderating effect of phychological safety- 원문보기

디지털융복합연구 = Journal of digital convergence, v.20 no.4, 2022년, pp.235 - 245  

한진환 (충청대학교 경영회계과)

초록
AI-Helper 아이콘AI-Helper

본 연구는 조직 내에서 구성원들이 느끼는 상사의 언행일치가 구성원들의 발언행동에 미치는 영향을 확인하고, 언행일치와 발언행동 간의 관계에서 상사신뢰매개효과가 있는지, 상사의 언행일치를 통한 상사신뢰와 구성원의 발언행동 간에 구성원의 심리적 안전감의 조절효과를 검증하였다. 표본은 서비스 관련 업종으로 보험, 증권, 은행, 컨설팅, 신용카드사의 구성원들을 대상으로 설문조사하여 424부를 분석에 이용하였다. 연구결과 첫째, 상사의 언행일치가 상사신뢰와 구성원의 발언행동에 유의한 정(+)의 영향을 확인하였다. 둘째, 상사신뢰는 상사의 언행일치와 구성원의 발언행동 간의 매개효과가 있음을 확인하였다. 셋째, 구성원들의 심리적 안전감은 상사신뢰와 구성원의 발언행동 간에 조절효과가 있으며, 심리적 안전감이 평균에서 높을 때 언행일치가 상사신뢰를 매개로 발언행동에 미치는 영향에서 심리적 안전감의 조절된 매개효과가 있는 것으로 나타났다.

Abstract AI-Helper 아이콘AI-Helper

This study confirmed the effects of leaders' behavioral integrity on organizational members' voice behavior. It verified whether trust in leaders mediates behavioral integrity and voice behavior and ascertained the moderating effect of members' psychological safety on trust in leaders and members' v...

Keyword

표/그림 (13)

참고문헌 (64)

  1. E. W. Morrison,, (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373-412. 

  2. E. W. Morrison, & F. J. Milliken, (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725. 

  3. X. Wei, Z.-X. Zhang, & X.-P. Chen, (2015). I will speak up if my voice is socially desirable: A moderated mediating process of promotive versus prohibitive voice. Journal of Applied Psychology, 100, 1641-1652. 

  4. J. A. LePine, & Dyne, L. Van, (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology, 86(2), 326-336. 

  5. S. W. Whiting, T. D. Maynes, N. P. Podsakoff, & P. M. Podsakoff, (2012). Effects of message, source, and context on evaluations of employee voice behavior, Journal of Applied Psychology, 97, 159-182. 

  6. A. L. Davis, & H. R. Rothstein, (2006). The effects of the perceived behavioral integrity of managers on employee attitudes: A meta-analysis. Journal of Business Ethics, 67(4), 407-419. 

  7. T. Simons, (1999). Behavioral integrity as a critical ingredient for transformational leadership. Journal of Organizational Change Management, 12(2), 89-104. 

  8. M. Williams, (2001). In whom we trust: group membership as an affective context for trust development, Academy of Management Review, 26(3), 377-396. 

  9. Gi-Ho Jeong, (2009). Perceived LMX of Information Company Employees Impact on Organizational Trust, Supervisor Trust, and Job Satisfaction, Korean Business Education Review, 56, 271-287. 

  10. Gao, L., Janssen, O., & Shi, K. (2011). Leader trust and employee voice: The moderating role of empowering leader behaviors. The Leadership Quarterly, 22(4), 787-798 

  11. J. R. Detert, & E. R. Burris, (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50, 869-884. 

  12. J. R. Detert, & L. K. Trevino, (2010). Speaking up to higher ups: How supervisor and skip-level leaders influence employee voice. Organization Science, 21, 249-270. 

  13. J. Liang, C. I. Farh, & J. L. Farh, (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71-92. 

  14. A. C. Edmondson, (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350-383. 

  15. T. Simons. (2002). Behavioral integrity: The perceived alignment between managers' words and deeds as a research focus. Organization Science, 13(1), 18-35. 

  16. T. R. Hinkin, & C. A. Schriesheim, (2015). Leader reinforcement, behavioral integrity, and subordinate outcomes: A social exchange approach, The Leadership Quarterly, 26(6), 91-104. 

  17. R. D. Brian, K. L. Roy, & C. T. Edward, (2006). Supervisory guidance and behavioral integrity: relationships with employe citizenship and deviant behavior. Journal of Applied Psychology, 91, 62-635. 

  18. D. M. Rousseau, & M. M. Greller, (1994). Human resource practices: administrative contract makers. Human Resource Management, 3, 385-401. 

  19. T. Simons, R, Friedman, L. A. Liu. & J. McLean Parks, (2007). Racial differences in sensitivity to behavioral integrity: Attitudinal consequences, in-group effects, and trickle down among Black and non-Black employees. Journal of Applied Psychology, 92(3), 650-665. 

  20. A. O. Hirschman, (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states: 25: Cambridge, MA: Harvard University Press. 

  21. M. J. Withey, & W. H. Cooper, (1989). Predict ing exit, voice, loyalty, and neglect. Administrative Science Quarterly, 34(4), 521-539. 

  22. B. S. Klaas, J. B. Olson-Buchanan, & A. K. Ward, (2012). The determinants of alternative forms of workplace voice: An integrative perspective. Journal of Management, 38(1), 314-345. 

  23. T. D. Maynes, & P. M. Podsakoff, (2014). Speaking more broadly: An examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors. Journal of Applied Psychology, 99(1), 87-112. 

  24. Yongduk Choi, Dongseop Lee, (2017). Review and conceptual analysis of employee voice behavior, Korean Journal of Management, 25(2), 129-157. 

  25. Gu Han Kang, Seung Yeon Son, (2018). The Effects of leader humility on follower's voice behavior: The Mediating effects of follower's self-efficacy and the moderating effects of leader voice solicitation, Korean Journal of Management, 26(2), 113-141. 

  26. M. J. Glauser, (1984). Upward information flow in organizations: Review and conceptual analysis. Human Relations, 37, 613-643. 

  27. F. J. Milliken, E. W. Morrison, & P. F. Hewlin, (2003). An exploratory study of employee silence: Issues that employees don't communicate upward and why. Journal of Management Studies, 40(6), 1453-1476. 

  28. Ki Hyun Lee, Young Sik Park, (2017). The influence of voice behavior on individual performance appraisal, Journal of Human Resource Management research, 24(4), 153-174. 

  29. J. Yang, & K. W. Mossholder, (2010). Examining the effects of trust in leaders: A bases-and-foci approach. The Leadership Quarterly, 21(1), 50-63. 

  30. Jung Min Park, Seon Hee Ko, (2016). Leadership on job engagement, trust in supervisors and change-oriented organizational citizenship behavior among flight attendants, Korean Journal of Tourism Research, 31(2), 283-303. 

  31. K.T. Dirks, D. P. Skarlicki, (2004). Trustin leaders: Existing research and emerging issues, In R. M. Kramer and K. S. Cool(Eds), Trust and Distrustin Organizations : Dilemmas and Approach, 21-40, New York Russel Foundation. 

  32. S. A. Kiffin-Petersen and J. L. Cordery, (2000). Trust, Individualism and Job Characteristics as Predictors of Employee Preference for Teamwork, International Journal of Human Resource Management, 14(1), 93-116. 

  33. W. R. Scott, (1992). Organizations: Rational, natural and open systems. Englewood Cliffs, N. Y.: Prentice Hall. 

  34. E. M. Marshall, (1999). Building trust at the speed of change: The power of the relation based corporation. Amacon. N. Y. 

  35. R. B. Denhardt, (1993). Theories of public organizations, (2nd ed.). Belmont, CA: Wadsworth. 

  36. Diffie-Couch, (1984(4)). Building a feeling of trust in the company. Supervisory Management, 31-36. 

  37. P. M. Podsakoff, S. B. MacKenzie, R. H. Moorman, & R. Fetter, (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors". The Leadership Quarterly, 1, 107-142. 

  38. M. D. Cannon, & A. C. Edmondson, (2001). Confronting failure: Antecedents and consequences of shared beliefs about failure in organizational work groups. Journal of Organizational Behavior, 22, 161-177. 

  39. SunGyu Choi, Seong goo Ji, (2012). A study on the Impact of Supervisor's Behavior on the Psychological Safety, Silence, and ProSocial Voice, Journal of Organization and Management, 36(4), 99-123. 

  40. M. Baer, & M. Frese, (2003). Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance, Journal of Organizational Behavior, 24, 45-68. 

  41. J. Liang, C. I. Farh, & J. L. Farh, (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71-92. 

  42. R. Friedman, T. Simons, & Y. Hong, (2009). Culture's Impact on Behavioral Integrity: When is a Promise not a Promise?. 2nd Annual International Association of Conflict Management Conference. 

  43. S. L. Robinson, (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574-59. 

  44. Jin-Hwan Han, (2021). Effect of Leader Behavioral Integrity on the Voice Behavior and Change-oriented OCB of Members: The Mediating Effect of Relational Identification and Moderating Effect of Psychological Safety, Korean Journal of Management, 29(1), 87-111. 

  45. D. J. McAllister, (1995). Affect and cognition-based trust as foundations for interpersonal cooperation in organizations, Academy of Management Journal, 38(1), 24-59. 

  46. Gao. Liping, Janssen, Onne, Shi Kan. (2011). Leader trust and employee voice : The moderating role of empowering leader behaviors. The Leadership Quarterly, 22(4), 787-798. 

  47. Jooyup Kim, Sang-eon Park, Min-Ryoung Lee, (2010). An empirical study on the relationships among ethical leadership, trust and organizational citizenship behavior, Korean Journal of Human Resources Development, 13(2), 1-19. 

  48. Yong. Heo, Jun. Cho, Dong-Yeol Yoon, (2020). The Effects of Authentic Leadership on Voice Behavior : The Mediating Effect of Trust in Leaders and Moderating Effect of Followership, Korean Cooperation Management Review, 27(6), 73-97. 

  49. W. L. Gardner, B. J. Avolio, F. Luthans, D. R. May, & F. O. Walumbwa, (2005). Can you see the real me? A self-based model of authentic leader and follower development. The Leadership Quarterly, 16(1), 343-372. 

  50. Hye-gang Moon, In-Duk Suh, Seung-Hyun Bae, Seong Ik Ahn, (2015). Korean Business Education Review, 30(1), 435-461. 

  51. F. O. Walumbwa, F. Luthans, J. B. Avey, & A. Oke, (2011). Authentically leading groups: The mediating role of collective psychological capital and trust. Journal of Organizational Behavior, 32(1), 4-24. 

  52. T. M. Amabile, (1996). Creativity in context. New York, NY: Westview. 

  53. J. M. Crant, (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435-462. 

  54. P. M. Podsakoff, S. B. MacKenzie, Jeong-Yeon Lee, & N. P. Podsakoff, (2003). "Common Method biases in behavioral Research: A critical review of the literature and recommended remedies," Journal of Applied Psychology, 88(5), 879-903. 

  55. R. P. Bagozzi, Y. Yi, & L. W. Phillips, (1991). Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 421-458. 

  56. Cook, J. and Wall, T. (1980), New work attitude measures of trust, organizational commitment and personal need non-fulfillment, Journal of Occupational Psychology, 53(1), 39-52. 

  57. M. W. Browne, & R. Cudeck., (1993). Alternative ways of assessing model fit. In K A. Bollen & J. S. Long (Eds.), Testing structural equation models: 136-162. Thousand Oaks, CA: Sage Publications. 

  58. L. Hu, & P. M. Bentler, (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. 

  59. R. B. Kline, (2005). Principle and practice of structural equation modeling. New York, NY: Guilford Press. 

  60. H. Sujan, B. A. Weitz and N. Kumar, (1994), Learning Orientation, Working Smart and Effective Selling, Journal of Marketing, 58, July, 39-52. 

  61. James C. Anderson, and W. Gerbing. David, (1988), Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach, Psychological Bulletin, 103(3), 411-423. 

  62. C. J. Resick, M. B. Hargis, P. Shao, & S. B. Dust, (2013). Ethical leadership, moral equity judgments, and discretionary workplace behavior, Human Relations, 66(7), 951-972. 

  63. A. C. Edmondson, (2004). Psychological safety, trust, and learning in organizations: A group level lens. In R. M. Kramer & K. S. Cook (Eds.), Trust and distrust in organizations: dilemmas and approaches, 239-272, New York, NY: Russell Sage Foundation. 

  64. T. A. Brown, (2015). Confirmatory factor analysis for applied research(2nd ed.). New York:The Guilford Press. 

저자의 다른 논문 :

섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로