최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기디지털융복합연구 = Journal of digital convergence, v.20 no.5, 2022년, pp.77 - 84
후후이옌 (호남대학교 경영학부) , 진성 (호남대학교 경영학부)
The purpose of this study is to confirm the influence of E-service quality of fresh product quality, logistics quality, and website quality on customer satisfaction and repurchase intentions. For the analysis, we used SPSS 23.0 to perform multiple regression analysis with 284 people who have purchas...
Isoniemi K. & Snellman K. (2000). What is A Virtual Service?-Broadening the Perspective on Technology-Based Services. Svenska handelshogskolan.
A. Parasuraman., V. A. Zeithaml & A. Malhotra. (2005). ES-QUAL: A Multiple-item Scale for Assessing Electronic Service Quality. Journal of service research, 7(3), 213-233.
R. A. Wilis & A. Nurwulandari (2020). The Effect of E-Service Quality, E-Trust, Price and Brand Image Towards E-Satisfaction and Its Impact on E-Loyalty of Traveloka's Customer. Jurnal Ilmiah MEA, 4(3), 1061-1099.
X. P. Lee. (2021). The Effect of Fresh Food E-commerce Service Quality on Customer Satisfaction and Reuse Intention. Master Dissertation. HanYang University, Seoul.
P. Rita, T. Oliveira & A. Farisa. (2019). The Impact of E-service Quality and Customer Satisfaction on Customer Behavior in Online Shopping. Heliyon, 5(10), 269-276.
N. S. A. Razak,. A. H. Ahmad & M. Marimuthu. (2016). The Effect of Website Quality on Repurchase Intention in Travel Agency's Website in Malaysia. First International Conference on Advanced Business and Social Sciences, 1139-1156.
V. A. Zeithaml. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-end Model and Synthesis of Evidence. Journal of marketing, 52(3), 2-22.
P. Kotler. (1994). Marketing Management: Analysis, Planning, and Control. 7th eds, Englewood Cliffs, NJ: Prentice Hall.
W. D. Perreault & F. A. Russ. (1976). Physical Distribution Service in Industrial Purchase Decisions: A Survey of Industrial Purchasing Managers Reveals that Physical Distribution Service Rates Second Only to Product Quality in Influencing Industrial Purchase Decisions. Journal of marketing, 40(2), 3-10.
M. G. Oh & B. En. Hyun. (2016). A Study on Logistics Service Quality and Repurchase Intension in the Mobile Food-Shopping. The Korea Logistics Research Association, 26(4), 39-54.
Z. H. Park & S. H. Lee. (2006). An Analysis on Effects of Logistics Service Quality Components on Satisfaction. Journal of Marketing Studies, 14(4), 153-188.
Ahn T., Ryu S. & Han I. (2007). The Impact of Web Quality and Playfulness on User Acceptance of Online Retailing. Information & management, 44(3), 263-275.
R. L. Oliver. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469.
N. Hill., J. Brierley & R. MacDougall. (2017). How to measure customer satisfaction. Routledge.
B. Abbaspour & N. HazarinaHashim. (2015). The influence of website quality dimensions on customer satisfaction in travel website. International Journal of Science Commerce and Humanities, 3(5), 6-17.
J. J. Cronin Jr & S. A. Taylor. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
H. En. Kang. (2015). Influence of Product Attribute on Customer Satisfaction and Quality of Chinese Food. Master Dissertation. WonkWang University, IkSan.
I. Y. Choung. (2020). A Study on Factors Affecting Reuse Intension of Food Delivery Service in Online Shopping. Master Dissertation. Chung Ang University, Seoul.
R. H. Zhai. (2021). The Effect of Logistics Service Quality in Internet Shopping Malls on Customer Satisfaction and Customer Loyalty in B2C e-commerce: Focused on JingDong. Master Dissertation. HanYang University, Seoul.
B. Abbaspour & N. HazarinaHashim. (2015). The influence of website quality dimensions on customer satisfaction in travel website. International Journal of Science Commerce and Humanities, 3(5), 6-17.
J. Jimenez-Barreto & S. Campo-Martinez. (2018). Destination website quality, users' attitudes and the willingness to participate in online co-creation experiences. European Journal of Management and Business Economics.
W. J. Kettinger & J. Smith. (2009). Understanding the consequences of information systems service quality on IS service reuse. Information & Management, 46(6), 335-341.
H. Wenyi. (2020). Research on Online Buying Behavior of Agricultural Products. Information Systems and Economics, 1(1), 18-24.
Y. Ch. Dai. (2015). A Study on the Effects of Satisfaction, Trust and Reuse Intention by Delivery Agency. Master Dissertation. KongJu University, KongJu.
A. Otsetova(2017). Relationship Between Logistics Service Quality, Customer Satisfaction and Loyalty in Courier Services Industry. Management and Education, 8(2), 51-57.
J. G. Udo., K. K. Bagchi & J. K. Peeter. (2010). An assessment of customers e-service quality perception, satisfaction and intention. Internat. Journal of Informa. Management, 30(6), 481-492.
U. Tandon, R. Kiran & A. N. Sah. (2017). Customer satisfaction as mediator between website service quality and repurchase intention: An emerging economy case. Service Science, 9(2), 106-120.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
Free Access. 출판사/학술단체 등이 허락한 무료 공개 사이트를 통해 자유로운 이용이 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.