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NTIS 바로가기한국도서관 정보학회지 = Journal of Korean Library and Information Science Society, v.54 no.1, 2023년, pp.115 - 142
엄재은 (중앙대학교 사회과학대학 문헌정보학과) , 김성희 (중앙대학교 사회과학대학 문헌정보학과)
The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions fr...
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