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NTIS 바로가기서비스연구 = Journal of service research and studies, v.13 no.2, 2023년, pp.161 - 180
박정근 (한양대학교 경영대학) , 이상우 (한양대학교 경영대학) , 현효원 (한양대학교 경영대학) , 염지환 (한양사이버대학교 경영학부)
This study empirically analyzed the effect of perceived injustice on service recovery measures proposed by online food delivery service (OFDS) companies on consumer disappointment. This study adopted interaction justice, information justice, procedural justice, and distributive justice as sub-variab...
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