최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기서비스연구 = Journal of service research and studies, v.13 no.2, 2023년, pp.227 - 245
홍수지 (한국전자통신연구원) , 한상린 (한양대학교 경영학과)
As offline company and online·mobile startups meet in an untact shopping environment, competition among companies in untact shopping is increasing. In this situation, companies need their own clear strategy to create customer value. In particular, it is very important to focus on 'customer ex...
Bhattacherjee, A. (2001). Understanding?information systems continuance: An?expectation-confirmation model. MIS?quarterly, 25(3), 351-370.
Bilgihan, A. (2016). Gen Y customer loyalty?in online shopping: An integrated model of?trust, user experience and branding.?Computers in human behavior, 61, 103-113.
Chan, J.K., and Baum, T.(2007). Ecotourists'?perception of ecotourism experience in lower?Kinabatangan, Sabah, Malaysia. Journal of?sustainable tourism, 15(5), 574-590.
Chen, C.F., and Chen, F.S. (2010).?Experience quality, perceived value,?satisfaction and behavioral intentions for?heritage tourists. Tourism Management,?31(1), 29-35.
Chiang, C.T. (2023). Engraving customer?experiences through digital technologies.?Journal of Services Marketing, 37(5),?671-685.
Choi, J. (2021). A Study on the Change of?Publishing Trend of the Post-COVID Age,?Global Cultural Contents, 46, 115 -133.
Dehghani, M.(2018). Exploring the motivational factors on continuous usage?intention of smartwatches among actual users.?Behaviour and Information Technology, 37(2),?145-158.
Fung, R., and Lee, M. (1999). EC-trust (trust?in electronic commerce): exploring the?antecedent factors. Amcis. 517-519.
Guo, Y., Barnes, S., and Le-Nguyen, K.(2015). Consumer acceptance IT products: An?integrative expectation-confirmation model.?Paper presented at the Twenty-first Americas?Conference on Information Systems 1-9.
Kim, S., and Park, H.(2013). Effects of?various characteristics of social commerce?(s-commerce) on consumers' trust and trust?performance. International Journal of?Information Management, 33(2), 318-332.
Kim, B.(2018). Understanding the role of?conscious and automatic mechanisms in social?networking services: a longitudinal study.?International Journal of Human-Computer?Interaction, 34(9), 805-818.
Kim, S., Park, S. and Kim, C.(2019), A?Study on the Factors Forming the Intention?to Continuously Use the Easy Payment?through the Expectation-Confirmation Model,?Service Management Journal Research Trend?Analysis, 20(2), 185-203.
Kim, H. and Yoon, S.(2020), Causal?Relationships among Automobile Attribute?Evaluation, Brand Value, and Repurchase?Intention Based on Expectation?Disconfirmation Theory, Journal of Product?Research, 38(4), 149-157.
Kim, H.(2022). Customer Dreaming Next?Level, Donga business review, 354(1).
Kim, N., Jeon, M., Choi, J., Lee, H., Lee, J.,?Lee, S., Seo, Y., Kwon, J. and Han, H.(2022).?Consumer Trend Insights, miraebook,?miraebook.
Kim, S.(2022). [Where is the distribution?industry going in the era of the pandemic?]?e-commerce, services like this and?that].Where is the differentiation, Metro. News?article, 2022.11.08.
Kumar, A., and Anjaly, B. (2017). How to?measure post-purchase customer experience?in online retailing? A scale development study.?International Journal of Retail and Distribution Management. 45(12), 1277-1297.
Lee, J., Jung, C., and Kim, N.(2019). Effect?of characteristics of YouTube tourism contents?on confirmation, perceived usefulness,?satisfaction and loyalty : Application of the?Expectation-Confirmation Model(ECM),?International Journal of Tourism and?Hospitality Research, 34(8), 47-69.
Lee, J.(2020), A Study on the Prediction?of OTT Service Continuance Intention by?Integrating Extended Expectation-Confirmation Model and Information System?Success Model, Ph.D Thesis Chung-Ang?University.
Lim, S. H., Kim, D. J., Hur, Y., and Park, K.?(2019). An empirical study of the Impacts of?perceived security and knowledge on?continuous intention to use mobile fintech?payment services. International Journal of?Human-Computer Interaction, 35(10),?886-898.
Morgan, R. M. and Hunt, S. D.(1994). The?commitment-trust theory of relationship?marketing, Journal of marketing, 58(3), pp?20-38.
Nguyen, D. M., Chiu, Y. T. H., and Le, H.?D.(2021). Determinants of continuance?intention towards banks' chatbot services in?Vietnam: A necessity for sustainable?development. Sustainability, 13(14), 25-76.
Obal, M.(2017). What drives Post-adoption?usage? investigating the negative and positive?antecedents of disruptive technology?continuous adoption intentions. Industrial?Marketing Management, 63, 42-52.
Oliver, R.L.(1980). A cognitive model of the?antecedents and consequences of satisfaction?decisions. Journal of Marketing Research,?17(4), 460-469.
Pal, D., Funilkul, S., and Papasratorn, B.?(2019). Antecedents of trust and the?continuance intention in IoT-based smart?products: The case of consumer wearables.?IEEE Access, 7, 184160-184171.
Pareigis, J., Edvardsson, B., and Enquist, B.?(2011). Exploring the role of the service?environment in forming customer's service?experience. International Journal of Quality?and Service Sciences, 3(1), 110-124.
Park, J., Kim, J., and Koh, J.(2010).?Determinants of continuous usage intention in?web analytics services. Electronic Commerce?Research and Applications, 9(1), 61-72.
Pradana, B. P.(2022). Investigating the?Repurchase Intention of E-Commerce Users from Service Quality and?Expectation-Confirmation Theory?Perspective. Jurnal Informasi dan Teknologi, 127-135.
Rahi, S., Alghizzawi, M. and Ngah, A. H.?(2022). Factors influence user's intention to?continue use of e-banking during COVID-19?pandemic: the nexus between?self-determination and expectation?confirmation model. EuroMed Journal of?Business.?https://doi.org/10.1108/EMJB-12-2021-0194. Emerald Insight.
Rieh, S. Y.(2002). Judgment of information?quality and cognitive authority in the web.?Journal of the American Society for?Information Science and Technology, 53(2),?145-161.
Rose, S., Clark, M., Samouel, P., and Hair,?N.(2012). Online customer experience in?e-retailing: an empirical model of antecedents?and outcomes. Journal of Retailing, 88(2),?308-322.
San-Martin, S., Prodanova, J., and Jiminez,?N.(2015). The impact of age in the generation?of satisfaction and WOM in mobile shopping.?Journal of Retailing and Consumer Services, 23, 1-8.
Shao, Z., Zhang, L., Li, X., and Guo, Y.?(2019). Antecedents of trust and continuance?intention in mobile payment platforms: The?moderating effect of gender. Electronic?Commerce Research and Applications, 33,?1-10.
Shukla, M., Misra, R., and Singh, D.(2022).?Exploring relationship among semiotic product?packaging, brand experience dimensions,?brand trust and purchase intentions in an Asian?emerging market. Asia Pacific Journal of?Marketing and Logistics.
Singh, J., and Sirdeshmukh, D.(2000).?Agency and trust mechanisms in consumer?satisfaction and loyalty judgments. Journal of?the Academy of Marketing Science, 28(1),?150-167.
Verplanken, B., and Orbell, S.(2019). Habit?and behavior change. Social psychology in?action: Evidence-based interventions from?theory to practice, 65-78.
Wijaya, I., Rai, A., and Hariguna, T.(2019).?The impact of customer experience on?customer behavior intention use in social?media commerce, an extended expectation?confirmation model: An empirical study.?Management Science Letters, 9(12),?2009-2020.
Wu, H. C., and Li, T.(2017). A study of?experiential quality, perceived value, heritage?image, experiential satisfaction, and behavioral?intentions for heritage tourists. Journal of?Hospitality and Tourism Research, 41(8),?904-944.
Wu, H.C., Cheng, C.C., and Ai, C.H.(2018).?A study of experiential quality, experiential?value, trust, corporate reputation, experiential?satisfaction and behavioral intentions for?cruise tourists: The case of hong kong.?Tourism Management, 66, 200-220.
Wu, H.C., Cheng, C.C., Chen, Y.C., and Hong,?W.(2018). Towards green experiential loyalty.?International Journal of Contemporary?Hospitality Management. 30(3), 1374-1397.
Zarantonello, L., and Schmitt, B. H.(2010).?Using the brand experience scale to profile?consumers and predict consumer behaviour.?Journal of Brand Management, 17(7), 532-540.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.