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NTIS 바로가기산업융합연구 = Journal of industrial convergence, v.22 no.1, 2024년, pp.33 - 40
윤대홍 (부산가톨릭대학교 유통마케팅학과)
This study was intended to examine the effect of service quality on service failure and loyalty, and a survey was conducted online and offline with a focus on those in their 20s and 30s in Busan region. Specific details were as follows: First, service quality was found to have a statistically signif...
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