최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기한국문헌정보학회지 = Journal of the Korean Society for Library and Information Science, v.58 no.1, 2024년, pp.303 - 328
정미옥 (경기대학교 교육대학원 사서교육전공)
본 연구는 공공도서관의 ESG경영이 도서관 인식, 이용자 만족도 및 재이용 의도에 영향을 미치는가를 파악하기 위해 연구모형을 설계하고 검증하였다. 이를 위해 서울지역 25개와 경기지역 6개 등에서 도서관을 이용하는 이용자를 대상으로 설문조사를 실시하여 유효표본 247부를 연구에 사용하였다. 분석 결과, ESG경영의 환경과 사회는 도서관 인식과 이용자 만족도에 정(+)의 영향을 미치는 결과를 보였으며, 도서관 인식은 이용자 만족도와 재이용 의도에 정(+)의 영향을, 마지막으로 이용자 만족도는 재이용 의도에 정(+)의 영향을 미치는 것으로 확인되었다. 결과적으로 ESG경영이 도서관 인식, 이용자 만족도 및 재이용 의도에 영향을 미침으로서 일상적인 삶 속으로 확장된 효과를 다양하게 공공도서관에 반영되는 것으로 추론할 수 있다. 또한 도서관은 이용자들에게 윤리적이고 도덕적인 의미가 상대적으로 크기 때문에 ESG경영을 통해 긍정적이고 진정성 있는 만족도를 제공한다면 이용자들의 재이용 의도를 보이는 것을 확인할 수 있다. 도서관에 도움이 될 수 있는 전략과 개선방안을 제시하였다는 점에서 실무적으로 의의를 지닌다.
In this study, we designed and verified a research model in order to determine whether ESG management for public libraries affects the perception of libraries, user satisfaction, and the intention to revisit. A survey was conducted among the users of six public libraries in the Gyeonggi region and 2...
Cha, Mi-Keong & Pyo, Soon-Hee (2008). A study on the development of enjoyment indicators?of public libraries. Journal of the Korean Library and Information Science, 42(4), 329-354.
Cheon, Hee-Sun & Park, Ji-Hong (2018). The effects of teacher librarians'images on the user?satisfaction of school libraries. Journal of the Korean Biblia Society for Library and Information?Science, 29(4), 35-55.
Han, Jin-Young (2022). The effect of ESG activities of exhibition and convention center on?sustainability management and customer behavioral intentions. Korea Trade Exhibition?Review, 17(3), 25-43.
Hwang, Su-Deok, Kim, Hee-Beom, & Lee, Young-Jae (2022). A study on the improvement of?evaluation system for ESG management in public institutions. Journal of the Korean Society?of Cadastre, 38(2), 87-105.
Jeong, Mi-Ok & Kim, Gi-Yeong (2022). A study on the effect of middle-aged people's use of?cultural programs in public library on their library perception and life satisfaction. Journal?of the Korean Society for Library and Information Science, 56(3), 181-211.
Kang, Dong-Heon, Bae, Chang-Hyun, & Lee, Hyun-Kyung (2023). A study ESG management?in local public institutions: Gangwon-do government-invested and funded institutions.?Korean Governmental Accounting Review, 21(1), 95-120.
Kang, Yoon-Ji & Kim, Sang-Hoon (2022). ESG management, strategies for corporate sustainable?growth: KT's company-wide goals and strategies. Journal of The Korea Convergence?Society, 13(4), 233-244.
KDI Economic Information Center (2021). Corporate Efforts for Sustainable Growth, ESG Management.
Kim, Gwon-Soo & Lee, Ho (2023). A study on the influence of sharing economy attributes on?reuse intention. K Business Management Journal, 7(1), 41-66.
Korea Chamber of Commerce and Industry (2021). Survey of Public Awareness of ESG Management?and the Role of Companies.?https://www.korcham.net/nCham/Service/Economy/appl/KcciReportDetail.asp?SEQ_NO_C01020120933852&CHAM_CDB001
Kwon, Nah-Yun (2015). A national study of perceived outcomes of public library services:?measuring the perceived benefits of public library services among korean adult library?users. Journal of the Korean Library and Information Science, 49(2), 169-194.
Lee, Jeong-Mee (2014). A study on analyzing and prospecting for the future of the public?libraries' cultural programs in Seoul. Journal of the Korean Biblia Society for Library and?Information Science, 25(1), 131-152.
Lee, Seonng-Sin (2013). Correlation between public library service user satisfaction and loyalty?and moderator variables. Journal of the Korean BIBLIA Society for Library and Information?Science, 24(1), 83-103.
Lee, Woo-Yong, Ong, Ji-Hwan, Lee, Jae-Ryoung, & Lee, Nam-Yung (2023). A study on the?factors that corporate sustainability management and ESG activities affect corporate trust.?Journal of The Korea Society of Information Technology Policy & Management, 15(2),?3189-3195.
Min, Kyoung-Sik, Yoo, Jin-Ho, & Jo, Il-Hyung (2023). A study on measuring ESG performance?public institutions: case study on Social performance measurement of public institutions?in Korea. Korea Credit Card Academic Society, 17(3), 54-68.
Min, So-Ra & Na, So-Jeong (2022). A study on the effect of ESG management on corporate?performance: focused on hotel companies. International Business Education Review, 19(4),?156-177.
Ministry of Culture, Sports and Tourism (2019). Culture with People Press Release. Available:?https://www.mcst.go.kr/kor/s_notice/press/pressView.jsp?pSeq16696/
Ministry of Culture, Sports and Tourism (2022). Policy Research-Development and Use of Library?Vitality Index to Realize Social Value.
Noh, Young-Hee (2023). A study on the development of ESG management evaluation index?for library. Journal of the Korean Library and Information Science, 57(1), 309-338.
Oh, Yun-Jung & Lee, Sung-Sook (2014). Relations among public library service quality, relationship?quality, intention to revisit, and intention to shift. Journal of Social Science, 25(3), 33-55.
Park, Lae-Eun (2016). A Study on Cultural Programs in Public Libraries. Master's Thesis, Graduate?School of Yonsei University.
Pyo, Soon-Hee & Jeong, Dong-Youl (2008). A study on the method of measuring the economic?use value of public libraries. Journal of the Korean Society for Library and Information?Science, 42(2), 209-234.
Song, Hye-Ji (2015). The Study of the Relationship between Librarian-Trust and Recognized?Value of the Library: based on Public Libraries. Master's Thesis, Graduate School of Yonsei?University.
Statistics Korea (2018). Trends of Korean Social (2018). Available: https://www.kostat.go.kr/
Yoon, Hee-Yoon, Oh, Seon-Kyung, & Lee, Jae-Min (2016). A survey of citizens' perceptions?on public libraries in Daegu metropolitan city. Journal of Korean Library and Information?Science Society, 47(2), 99-124.
Amel-Zadeh, A. & Serafeim, G. (2018). Why and how investors use ESG information: evidence?from a global survey. Financial Analysts Journal, 74(3), 87-103.?https://doi.org/10.2469/faj.v74.n3.2
Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service?continuance. Decision Support Systems, 32(2), 201-214.?https://doi.org/10.1016/S0167-9236(01)00111-7
Boudling, W., Kalra, A., Staelin, R., & Zeithmal V. A. (1993). A dynamic process model of?service quality: from expectations to behavioral intentions. Journal of Marketing Research,?30(1), 7-27 https://doi.org/10.1177/002224379303000102
Buallay, A. (2019). Is sustainability reporting (ESG) associated with performance? Evidence from?the european banking sector. Management of Environmental Quality, 30(1), 98-115.?https://doi.org/10.1108/MEQ-12-2017-0149
Claudy, M. C., Peterson, M., & Pagell, M. (2016). The roles of sustainability orientation and?market knowledge competence in new product development success. Journal of Product?Innovation Management, 33, 72-85. https://doi.org/10.1111/jpim.12343
Cronin Jr, J. J. & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing,?58(1), 125-131. https://doi.org/10.1177/002224299405800110
Dmuchowski, P., Dmuchowski, W., Baczewska-Dabrowska, A. H., & Gworek, B. (2023). Environmental,?social, and governance(ESG)model: impacts and sustainable investment: Global trends?and poland's perspective. Journal of Environmental Management, 329(1).?https://doi.org/10.1016/j.jenvman.2022.117023
Elliott, K. (1995). A comparison of alternative measures of service quality. Journal of Customer?Service in Marketing & Management, 1(1), 33-44.?https://doi.org/10.1300/J127v01n01_04
Fornell, C. & Larcker, D. F. (1981). Structural equation models with unobservable variables and?measurement error: algebra and statistics. Journal of Marketing Research, 18(3).?https://doi.org/10.1177/002224378101800313
Giese, G., Lee, L. E., Melas, D., Nagy, Z., & Nishikawa, L. (2019). Foundations of ESG investing:?how ESG affects equity valuation, risk, and performance. The Journal of Portfolio Management,?45(5), 69-83.?https://www.evidenceinvestor.com/wp-content/uploads/2021/11/Foundations-of-ESG-Investing-Part-1.pdf
Giesler, M. (2021). Perceptions of the public library social worker: challenges and opportunities.?The Library Quarterly, 91(4), 402-419. https://doi.org/10.1086/715915
Jackson, J. L., Chamberlin, J., & Kroenke, K. (2001). Predictors of patient satisfaction. Social?science & medicine, 52, 609-620. https://doi.org/10.1016/S0277-9536(00)00164-7
Kettinger, W. J. & Lee, C. C. (1994). Perceived service quality and user satisfaction with the?information services function. Decision sciences, 25(5-6), 737-766.?https://doi.org/10.1111/j.1540-5915.1994.tb01868.x
Kiseleva, J., Williams, K., Jiang, J., Hassan Awadallah, A., Crook, A. C., Zitouni, I., & Anastasakos,?T. (2016). Understanding user satisfaction with intelligent assistants. In Proceedings of?the 2016 ACM on Conference on Human Information Interaction and Retrieval, 121-130.?https://doi.org/10.1145/2854946.2854961
Lance, K. C., Steffen, N. O., Logan, R., Rodney, M. J., Kaller, S., Koontz, C. M., & Jue, D. K.?(2001). Counting on Results: New Tools for Outcome-Based Evaluation of Public Libraries.?Aurora, CO: bibliographical center for Research.
Mathwick, C., Malhotra, M., & Rigdon, E. (2001). Experiential value: conceptualization, measurement?and application in the catalog and internet shopping environment. Journal of Retailing,?77(1), 39-56. https://doi.org/10.1016/S0022-4359(00)00045-2
McDougall, G. H. & Levesque, T. (2000). Customer satisfaction with services, putting perceived?value into the equation. Journal of Services Marketing, 14(5), 392-410.?https://doi.org/10.1108/08876040010340937
Nagata, H., Sakai, K., & Kawai, T. (2007). Public library and users' lifestyle in a changing?context. Performance Measurement and Metrics, 8(3), 197-210.?https://doi.org/10.1108/14678040710841072
Oliver, R. L. (1999). Whence consumer loyalty?. Journal of Marketing, 63(4_suppl1), 33-44.?https://doi.org/10.1177/00222429990634s105
Sabbaghi, O. (2022). The impact of news on the volatility of ESGfirms. Global Journal Finance,?51(4), 100570. http://dx.doi.org/10.1016/j.gfj.2020.100570
Schaltegger, S. & Horisch, J. (2017). In search of the dominant rationale in sustainability?management: legitimacy-or profit-seeking?. Journal of Business Ethics, 145(2), 259-276.?https://doi.org/10.1007/s10551-015-2854-3
Surroca, J., Tribo, J. A., & Waddock, S. (2010). Corporate responsibility and financial performance:?the role of intangible resources. Strategic Management Journal, 31(5), 463-490.?https://doi.org/10.1002/smj.820
Yu, E. P., Guo, C. Q., & Luu, B. V. (2018). Environmental, social and governance transparency?and firm value. Business Strategy and the Environment, 27, 987-1004.?https://doi.org/10.1002/bse.2047
해당 논문의 주제분야에서 활용도가 높은 상위 5개 콘텐츠를 보여줍니다.
더보기 버튼을 클릭하시면 더 많은 관련자료를 살펴볼 수 있습니다.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
오픈액세스 학술지에 출판된 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.