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NTIS 바로가기한국의류학회지 = Journal of the Korean Society of Clothing and Textiles, v.48 no.2, 2024년, pp.254 - 268
서민정 (한양대학교 한국생활과학연구소)
Human agents are increasingly being replaced by chatbots. However, like humans, chatbots can also make mistakes in service delivery by failing to provide accurate answers to customer questions while research on service recovery has been highly focused on human employees. Recognizing the necessity of...
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