최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기Journal of market-focused management, v.1 no.2, 1996년, pp.175 - 187
Lukas, Bryan A. , Maignan, Isabelle
초록이 없습니다.
Chris Argyris 1978 Organizational Learning: A Theory of Action Perspective Argyris, Chris and Donald A. Schön (1978), Organizational Learning: A Theory of Action Perspective, Boston: Harvard University Press.
J. D. Barsky 1995 World-Class Customer Satisfaction Barsky, J. D. (1995), World-Class Customer Satisfaction, Burr Ridge, IL: Irwin Professional Publishing.
Robert D. Buzzell 1987 The PIMS Principles: Linking Strategy to Performance Buzzell, Robert D. and Bradley T. Gale (1987), The PIMS Principles: Linking Strategy to Performance, New York: The Free Press.
Academy of Management Journal Michael A. Campion 37 6 1518 1994 10.2307/256797 Campion, Michael A., Lisa Cheraskin and Michael J. Stevens (1994), ?Career-Related Antecedents and Outcomes of Job Rotation?, Academy of Management Journal, 37(6), pp. 1518?1542.
Philip B. Crosby 1979 Quality is Free Crosby, Philip B. (1979), Quality is Free, New York: New American Library.
Thomas H. Davenport 1993 Process Innovation?Reengineering Work Through Information Technology Davenport, Thomas H. (1993), Process Innovation?Reengineering Work Through Information Technology, Boston, MA: Harvard Business School Press.
Journal of Marketing George S. Day 58 37 1994 10.1177/002224299405800404 Day, George S. (1994), ?The Capabilities of Market-Driven Organizations?, Journal of Marketing, 58, October, pp. 37?52.
W. Edwards Deming 1982 Out of the Crisis, Quality, Productivity and Competitive Position Deming, W. Edwards (1982), Out of the Crisis, Quality, Productivity and Competitive Position, Boston, MA: MIT Press.
Journal of Marketing Rohit Deshpandé 53 3 1989 10.1177/002224298905300102 Deshpandé, Rohit and Frederick E. Webster, Jr. (1989), ?Organizational Culture and Marketing: Defining the Research Agenda?, Journal of Marketing, 53, January, pp. 3?15.
Academy of Management Journal Gregory G. Dess 27 3 467 1984 10.2307/256040 Dess, Gregory G. and Peter S. Davis (1984), ?Porter's (1980) Generic Strategies as Determinants of Strategic Group Membership and Organizational Performance?, Academy of Management Journal, 27(3), pp. 467?488.
J. H. Donnelly 1992 Close to the Customer: 25 Management Tips from the Other Side of the Counter Donnelly, J. H. (1992), Close to the Customer: 25 Management Tips from the Other Side of the Counter, Burr Ride, IL: Irwin Professional Publishing.
Fisher, C. D. (1986), ?Organizational Socialization: An Integrative Review,? in Research in Personnel and Human Resources Management, 4, K. M. Rowland and G. R. Ferris, (eds.), pp. 101?145.
Bradley T. Gale 1994 Managing Customer Value Gale, Bradley T. (1994), Managing Customer Value, New York: The Free Press.
Connie J. G. Gersick 1990 Groups That Work (And Those That Don't): Creating Conditions for Effective Teamwork Gersick, Connie J. G. and Mary Lou Davis-Sacks (1990), Summary: Task Forces in Groups That Work (And Those That Don't): Creating Conditions for Effective Teamwork, Richard Hackman, (ed.), San Francisco, CA: Jossey-Bass, Inc.
Grant, Robert M., Rami Shani and R. Krishnan (1994), ?TQM's Challenge to Management Theory and Practice?, Sloan Management Review, Winter, pp. 25?35.
Rajiv Grover 1995 Theory and Simulation of Market-Focused Management Grover, Rajiv (1995), Theory and Simulation of Market-Focused Management, Orlando, FL: The Dryden Press.
J. R. Hackman 1974 Motivation Through the Design of Work: Test of a Theory Hackman, J. R. and G. R. Oldham (1974), Motivation Through the Design of Work: Test of a Theory, New Haven, CT: Yale University Press.
Harvard Business Review William K. Hall 58 5 75 1980 Hall, William K. (1980), ?Survival Strategies in a Hostile Environment?, Harvard Business Review, 58(5), pp. 75?85.
M. Hammer 1993 Reengineering the Corporation Hammer, M. and J. Champy (1993), Reengineering the Corporation, New York: Harper Business.
Academy of Management Review C. W. L. Hill 13 3 401 1988 10.5465/amr.1988.4306957 Hill, C. W. L. (1988), ?Differentiation Versus Low Cost or Differentiation and Low Cost: A Contingency Framework?, Academy of Management Review, 13(3), pp. 401?412.
Joseph M. Juran 1988 Juran's Quality Control Handbook 4th ed. Juran, Joseph M. (1988), Juran's Quality Control Handbook, 4th ed., New York: McGraw-Hill.
Journal of Marketing Ajay K. Kohli 54 1 1990 10.1177/002224299005400201 Kohli, Ajay K. and Bernard J. Jaworski (1990), ?Market Orientation: The Construct, Research Propositions, and Managerial Implication?, Journal of Marketing, 54, April, pp. 1?18.
California Management Review Raymond E. Kordupleski 35 82 1993 10.2307/41166745 Kordupleski, Raymond E., Roland T. Rust and Anthony J. Zahorik (1993), ?Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?)?, California Management Review, 35, Spring, pp. 82?95.
Robert Kreitner 1985 Organizational Behavior Modification and Beyond Kreitner, Robert (1985), Organizational Behavior Modification and Beyond, New York: Foresman.
Administrative Science Quarterly M. R. Louis 25 226 1980 10.2307/2392453 Louis, M. R. (1980), ?Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings?, Administrative Science Quarterly, 25, pp. 226?251.
M. R. Louis 1990 Organizational Climate and Culture Louis, M. R. (1990), Acculturation in the Workplace: Newcomers as Lay Ethnographers, in Organizational Climate and Culture, Benjamin Schneider, (ed.), San Francisco, CA: Jossey-Bass.
Long Range Planning Robert Luchs 19 1 12 1986 10.1016/0024-6301(86)90122-6 Luchs, Robert (1986), ?Successful Businesses Compete on Quality?Not Costs?, Long Range Planning, 19(1), pp. 12?17.
Management Quarterly Fred Luthans 34 2 1993 Luthans, Fred (1993), ?Meeting the New Paradigm Challenges Through Total Quality Management?, Management Quarterly, 34, Spring, pp. 2?12.
Organization Studies Danny Miller 7 1 37 1986 10.1177/017084068600700103 Miller, Danny and Peter H. Friesen (1986), ?Porter's Generic Strategies and Performance?, Organization Studies, 7(1), pp. 37?56.
Human Resource Management Iris Mohr-Jackson 30 455 1992 10.1002/hrm.3930300403 Mohr-Jackson, Iris (1992), ?Broadening the Market Orientation: An Added Focus on Internal Customer?, Human Resource Management, 30, Winter, pp. 455?467.
Morgan, Neil A. and Nigel F. Piercy (1994), ?Towards An Understanding of Quality Strategy,? working paper, Cardiff Business School, University of Wales.
Journal of Marketing John C. Narver 54 20 1990 10.1177/002224299005400403 Narver, John C. and Stanley F. Slater (1990), ?The Effect of Market Orientation on Business Profitability?, Journal of Marketing, 54, October, pp. 20?35.
R. A. Nykiel 1990 You Can't Lose if the Customer Wins: Ten Steps to Service Success Nykiel, R. A. (1990), You Can't Lose if the Customer Wins: Ten Steps to Service Success, Stanford CT: Longmeadow Press.
John Oakland 1989 Total Quality Management Oakland, John (1989), Total Quality Management, Oxford: Heinemann.
Journal of Marketing Eric M. Olson 59 48 1995 10.1177/002224299505900105 Olson, Eric M., Orville C. Walker, Jr. and Robert W. Ruekert (1995), ?Organizing for Effective New Product Development: The Moderating Role of Product Innovativeness?, Journal of Marketing, 59, January, pp. 48?62.
Strategic Management Journal R. B. Robertson 9 1 43 1988 10.1002/smj.4250090105 Robertson, R. B. and J. A. Pearce (1988), ?Planned Patterns of Strategic Behavior and Their Relationship to Business Unit Performance?, Strategic Management Journal, 9(1), pp. 43?60.
Research in Personnel and Human Resources Management Benjamin Schneider 10 1 1992 Schneider, Benjamin and David E. Bowen (1992), ?Personnel/Human Resources Management in the Service Sector?, Research in Personnel and Human Resources Management, 10, pp. 1?30.
Journal of Marketing Stanley F. Slater 59 63 1995 10.1177/002224299505900306 Slater, Stanley F. and John C. Narver (1995), ?Market Orientation and the Learning Organization?, Journal of Marketing, 59, July, pp. 63?74.
International Journal of Service Industry Management Bernd Strauss 6 2 62 1995 10.1108/09564239510146915 Strauss, Bernd (1995), ?Internal Services: Classification and Quality Management?, International Journal of Service Industry Management, 6(2), pp. 62?78.
Frederick W. Taylor 1947 The Principles of Science Management Taylor, Frederick W. (1947), The Principles of Science Management, New York: Harper & Row.
International Journal of Service Industry Management S. Vandermerwe 2 1 50 1991 10.1108/09564239110137928 Vandermerwe, S. and D. J. Gilbert (1991), ?Internal Services: Gaps in Needs/Performance and Prescriptions for Effectiveness?, International Journal of Service Industry Management, 2(1), pp. 50?60.
Terry G. Varva 1995 After-Marketing?How to Keep Customers for Life Through Relationship Marketing Varva, Terry G. (1995) After-Marketing?How to Keep Customers for Life Through Relationship Marketing, Burr Ridge, IL: Irwin Professional Publishing.
Mary Walton 1991 Deming Management at Work Walton, Mary (1991), Deming Management at Work, New York: C. G. Putman and Sons.
Business Horizons Frederick E. Webster Jr. 23 14 1988 Webster, Frederick E., Jr. (1988), ?Rediscovering the Marketing Concept?, Business Horizons, 23, pp. 14?29.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.