초록

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Abstract ▼ AI-Helper

This study has the purpose to occupy superiority in competition in order to contrive the management profits and development of the company as the middle management working in the department of the nearest point of contact with customers in an airline An empirical study has been conducted such as des...

This study has the purpose to occupy superiority in competition in order to contrive the management profits and development of the company as the middle management working in the department of the nearest point of contact with customers in an airline An empirical study has been conducted such as descriptive analysis, reliability and validity analysis, and multiple regression. Statistical results showed that transactional leadership and transformational leadership influenced to employee satisfaction, especially, Sub factors of transformational leadership, which is intellectual simulation, individual consideration, affected to employee satisfaction such as job satisfaction, job favor, manager satisfaction. Moreover, employee satisfaction factors affected to service orientation.

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