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Abstract ▼ AI-Helper

This study is to define the causal relationship among family restaurant customers" justice perception and their commitment, satisfaction, and loyalty. To achieve this goal, related determinants were extracted through precedent studies and data was collected through a survey. The analysis results are...

This study is to define the causal relationship among family restaurant customers" justice perception and their commitment, satisfaction, and loyalty. To achieve this goal, related determinants were extracted through precedent studies and data was collected through a survey. The analysis results are as follows. First, interactional justice has a huge influence on customers" fatisfaction as well as their commitment. Second, like interactional justice, distributive justice has a significons influence on customers" voluntary behavior such as customer loyalty if customers are satisfied with restaurant employees" service. Third, customers" commitment and satisfaction have an influence on their loyalty. Therefore, customers" general emotional state experienced through appointed service is a critical determinant in inducing customers" loyalty for the restaurant.

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