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Abstract ▼ AI-Helper

The purpose of this study was to evaluate user satisfaction of standard manual wheelchair and custom fitted manual wheelchair. A modified version of the Qubec User Evaluation of Satisfaction with assistive technology(QUEST) was used to assess satisfaction of 21 subjects who used a standard manual wh...

The purpose of this study was to evaluate user satisfaction of standard manual wheelchair and custom fitted manual wheelchair. A modified version of the Qubec User Evaluation of Satisfaction with assistive technology(QUEST) was used to assess satisfaction of 21 subjects who used a standard manual wheelchair and 27 subjects who used a custom fitted manual wheelchair. As a result of this study, overall the subjects in the custom fitted wheelchairs and seating systems were more satisfied(3.67 compared with 3.02) with their AT. The items clients were least satisfied with were related to services issues, such as Repairs & servicing, Follow-up Service, or Professional Service, and thus satsfaction with the service was scored lower than satisfaction with the device in user of standard manual wheelchair. The results revealed that the item safety was the most important consumer criterion and a substantial proportion of users were not satisfied about item cost. The suggestions of this study was as follow: 1) presents a user-driven process in order to facilitate the choice of the most appropriate assistive device and to prevent assistive devices from being unused. 2) there is a need to introduce the QTS(Quality Technology Services) and the construction of SDS(Service Delivery System) is required.

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