초록

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Abstract ▼ AI-Helper

This study aims to search the impact factors on the customer satisfaction who use public welfare services at dong-local community centers. 276 cases which were collected by interview survey in the Seoul area were analyzed in this study. As a result, total average of customer satisfaction on the publ...

This study aims to search the impact factors on the customer satisfaction who use public welfare services at dong-local community centers. 276 cases which were collected by interview survey in the Seoul area were analyzed in this study. As a result, total average of customer satisfaction on the public welfare agency is relatively high(5.62). And the only monthly income in the individual demographic factors influenced on the customer satisfaction positively. The other hand, the duration of using the public welfare agency influenced on negatively, and the service sufficiency influenced on positively. This study emphasized on the efforts to increase and verify of social welfare services not on the lower human capital of the service’s users.

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