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IPA-Kano model: A new tool for categorising and diagnosing service quality attributes

Total quality management & business excellence, v.23 no.7/8, 2012년, pp.731 - 748  

Kuo, Y.-F. ,  Chen, J.-Y. ,  Deng, W.-J.

초록이 없습니다.

참고문헌 (35)

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  25. Riel, Allard C.R. van, Liljander, Veronica, Jurriëns, Petra. Exploring consumer evaluations of e-services: a portal site. International journal of service industry management, vol.12, no.4, 359-377.

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