초록

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Abstract ▼ AI-Helper

This study aims to suggest practical and political implications for solving burnout of personal assistants, through examining the mediating role of job stress and job satisfaction in the relationship between emotional labor and burnout among personal assistants. To achieve a research purpose, a surv...

This study aims to suggest practical and political implications for solving burnout of personal assistants, through examining the mediating role of job stress and job satisfaction in the relationship between emotional labor and burnout among personal assistants. To achieve a research purpose, a survey was conducted upon personal assistants in Seoul and collected data was analyzed by SPSS 17.0 and AMOS 7.0. The results of this study are as follows: The emotional labor has statistically significant effect on burnout as mediated by job stress. Also, the emotional labor is directly related to burnout. However, there is no statistically significant mediating effect on the relationship between emotional labor and burnout. The effect of emotional labor on burnout is significantly mediated by job stress only. Therefore, this study shows that job stress has a partial mediation effect on the relationship between emotional labor and burnout. Through this research, practical and political implications are suggested for solving burnout of personal assistants in Seoul.

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