초록

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Abstract ▼ AI-Helper

The purpose of this study was to identify the cases where secretaries experience work stress due to the characteristics of their duties and how behavioral patterns taken to cope with the stress are manifested. This study was conducted qualitatively rather than quantitatively in order to provide a ...

The purpose of this study was to identify the cases where secretaries experience work stress due to the characteristics of their duties and how behavioral patterns taken to cope with the stress are manifested. This study was conducted qualitatively rather than quantitatively in order to provide a realistic guide for job seekers and people concerned who do not have work experience as secretaries. Ten secretaries with different levels of experience from one to ten years were selected for the study, with data accumulated through one-on-one in-depth interview. The entire interview process was recorded and collected through the consent of participants and was transcribed with a word processor organized into 87 A4 sized sheets of paper. The original data were categorized as similar keywords and content to analyze the contents. As a result, the circumstances that caused stress were mainly miscommunications with the supervisor, lack of social support, conservative organizational climate, characteristics of secretary’s work, stereotypes about secretaries, and hasty job choice. In other words, stress mainly originated from the characteristics of the secretary’s work which became the stereotype about the secretary’s job. On the other hand, secretaries showed a few different behavioral patterns to cope with the stress; more experienced secretaries were more willing to develop their career and wished to have opportunities to learn on a corporate level. Therefore, it is necessary to motivate secretaries through frequent training so that they are able to engage in work with a sense of duty within the organization. This study is expected to help the transition from the stereotyped perception of the secretary to a new perception by providing more practical information for the organization-wide management of secretaries.

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