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Abstract ▼ AI-Helper

With demographic changes and social evolution has come an explosion of the demand and supply for social service in recent years. Hence the integration and reform processes of social service delivery in the foreign countries are worthy of note. This paper did a comparative analysis on the cases of ...

With demographic changes and social evolution has come an explosion of the demand and supply for social service in recent years. Hence the integration and reform processes of social service delivery in the foreign countries are worthy of note. This paper did a comparative analysis on the cases of the UK, USA, and Australia, laying stress on the job service function in these countries. To achieve this, it examined whole-of-government approaches and those organizing strategies as a theoretical background and established the conceptual framework through which the various connections between service organizations and the multifactor natures of one-stop shop units can be analyzed. The results showed that the USA’s case which is in the clustering stage of Trans-Organizational System development contrasted with the UK’s case which is in the integrated agency stage of its development, whereas the USA’s case had similar characteristics to the Australian case which is in the single contact point stage. These imply that a contingency approach is needed in designing one-stop shops for social service. Finally, this study proposed policy implications for integrating various social services.

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