초록

1. 연구배경 및 필요성
□ 행정에 관한 국민의 인식 조사
○ 본 인식조사는 1992년부터 한국행정연구원이 3년의 주기로 국민을 대상으로 수행해온 계속연구과제임

○ 본 조사의 목적은 행정에 대한 국민들의 인식과 태도를 조사하고 그 결과를 축적･분석하는데 있음

(출처 : 국문요약 12p)

Abstract ▼

‘A Survey of Citizens’ Perception of Public Administration’ has been conducted by Korea Institute of Public Administration every three year since 1992 in order to collect basic data about Korean citizens' ideas and attitudes of government management for government innovation and academic research.

‘A Survey of Citizens’ Perception of Public Administration’ has been conducted by Korea Institute of Public Administration every three year since 1992 in order to collect basic data about Korean citizens' ideas and attitudes of government management for government innovation and academic research.

The study used a questionnaire survey method, where 1000 citizens over 20 years of age were polled using a proportional stratified sampling method.

The survey included questions about administrative service experience, citizen participation, degrees of satisfaction and trust in administrative services and government, views about the roles of government, government spending, politics, society at large and social activities, as well as public servants.

Respondents exhibited a high rate of 73.9% regarding experience of government services and 56.5% of the respondents visited the administrative agency with the highest rate.

The use of the residents’ community center is the highest rate at 79.6% and followed by municipal government offices, National Tax Service, the national policy agency. For the purpose of use, getting a certificate of registration and seal is the highest rate of 74.0%.
Respondents showed a high satisfaction rate of 72.4% regarding the quality of government services.

In terms of contact with the public, 32% of them contacted their subordinates, however, it is shown that there is little contact with senior officials, politicians, and civil organizations. In addition, more than 95% of citizen participation in collective action is not active.
As for civil participation, more than 90% of respondents have not had any experience with participation, except for contact with street-level public officials.

68.3% of respondents answered that they had not benefited from the government’s economic policies, and 61.3% had not benefited from social policies. As for main policy, “job creation” (41.3%), “anti-corruption” (41.7%), and disaster prevention (40.9%) received the lowest support, while policy, “leverage women’s economic activity” (32.3%), “base broadening of cultural life” (30.6%) received the highest support.

As for government’ policy decisions, “collection of information” (61.4%), “imparity of policy decisions” (58.8%), scheduling enough time (57.8%) and consideration of everyone’ opinions (56.6%) received the highest support.

As for trust in government, 62.8% of respondents trusted the government regarding professionalism, while 71.3% of respondents believed that trust in government is negative in terms of nepotism.

45.1% of respondents were satisfied with the present government and 54.9% were not. And 50.4% of the respondents supported the present government and 49.6% did not.

The field in which the government is responsible for and has to play a role is price management, and 86% of respondents agree.
Financial support for creating jobs which was the role of the government in the national economy was the highest with 62.2%.

The policy fields to which respondents wanted more government funding were “public safety” (61.1%), “medical policy” (55.4%), “environmental policy” (54.8%), “education” (47.0%), and “national defence” (44.5%). On the other hand, “art and culture” (26.6%), “unemployment benefits” (33.4%), and “pension” (37.7%), received the least demand for more funding.

Also, 39.8% of respondents regarded “economic stability” as the most important goal of government. Concerning the economic situation, 62% responded that the situation was bad, and 54.8% that the situation was worse than that of three years ago. However, 57.5% were satisfied with the current quality of life. As for ideological preference, 35.9% responded that they were in the middle, 36.8% progressive, and 35.9% conservative.

As for the perception of social capital, 70.2% responded that “we should be careful when dealing with other people”. Banks (70.2%) were the institutions most trusted, while the National Assembly (78.5%) was least trusted.

In perception of cultural propensity, the rate of responding to individualism and equality was higher. On the contrary, in the case of fatalism, the percentage of opposing responses was high.

In the group of affiliation and activities, the net social group has the highest ratio with 45.6%, followed by the alumni association, the cyber community, and religious organization. However, most respondents answered that 90% or more of the respondents did not sign up.

As for the perception of public officials, 70.6% responded that they would agree if their child wanted to be a public official.

Respondents regarded the most important qualification for a public official to be responsibility.

Also, 46.2% believed that public officials were diligent, while 22.8% of respondents believed that creativity is the lowest and that the pay of officials should be decided according to their performance (importance of tasks, work performance, ability, career).

When comparing public and private realms, 76.2% responded that public officials had an advantage in guarantee of status, and 31.5% public officials had a disadvantage in business productivity.

The result of the survey shows the following trends.

First, satisfaction with administrative service is high, but more than half of respondents about satisfaction and support of government is negative. Therefore, it is necessary to improve the policies and administration of the government.

Second, the fields in which the government should play a leading role are for being responsible for management of prices and the provision of offering jobs. And the economy stability of the national goal was being deemed to be important. In this respect, the correlation between the two has important policy implications.

Third, government trust, compliance and integrity were evaluated positively, but those were highly negative in terms of honesty, release of information, and personal interest, and in particular, 71.3% of respondents have a negative perception of nepotism.

As a result of the time-series analysis, there was a growing awareness that government spending should be reduced for each sector, except for education and national pension.

Finally, the perception for public officials still remained high. In addition, public officials were more likely to receive higher status, guarantee of social position, and old age pension than private enterprise workers.

(출처 : 영문요약 20p)