참고문헌 (41)

1. 남기찬, 이재남, 정보시스템 아웃소싱: 방법론과 사례 도서출판 아진, 1999 

2. 디지털타임즈，SLA를 통한 효율적인 아웃소싱 서비스관리，7월 8일，2003 

3. 전자신문, 그룹 관계사에 SLA 적용 팔걷었다，6월 16일，2003 

4. 최낙환, 김영아, 이호정, '관계지향성의 구성요인 및 원인과 성과에 관한 연구, 한국마케팅저널, 제3권 제3호，2001, pp. 1-24 

5. Achrol, R.S. and Stem, L.W., 'Environmental Determinants of Decision-Making Uncertainty in Marketing Channels,' Journal of Marketing Research, Vol. 25, February 1988, pp. 36-50 

   상세보기

6. Achrol, R.S. 'Evolution of the Marketing Organization: New Forms for Turbulent Environments,' Journal of Marketing, Vol. 55, October 1991, pp. 77-93 

   상세보기

7. Ang, S. and Straub, D.W., 'Production and Transaction Economies and IS Outsourcing: A Study of U.S. Banking Industry,' MIS Quarterly, Vol. 22, No.4, December 1998, pp. 535-552 

   상세보기

8. Choudhury, V. and Sabherwal, R., 'Portfolios of Control in Outsourced Software Development Projects, 'Information Systems Research, Vol. 14, No. 3, September 2003, pp. 291-314 

   상세보기

9. Da Rold, C., Haw to Use Penalties in Negotiating With External Service Providers, Gartner Group, 1998 

10. Dwyer, F.R, Schurr, P. and Oh., S., 'Developing Buyer-Seller Relationships, '' Journal of Marketing, Vol. 51, April 1987, pp. 11-27 

    상세보기

11. Gassman, B., Using Metrics to Monitor a Service-Leνel Agreement, Gartner Group, 2002 

12. Gundlach, G.T. and Murphy，P.E., 'Ethical and Legal Foundations of Relational Marketing Exchanges,' Journal of Marketing, Vol. 57, October 1993, pp. 35-46 

    상세보기

13. Hawkins S., Frequently Asked SLA Questions, Part I, Gartner Group, 1996 

14. Hawkins S., Frequently Asked SLA Questions, Part 2, Gartner Group, 1996 

15. Hayes, I., Metrics for IT Outsourcing Service Level Agreements, http://www.clarity-consulting. com/metrics_article.htm, 2002 

16. Heide, J.B., 'Interorganizational Governance in Marketing Channels,' Journal of Marketing, Vol. 58, January 1992, pp. 71-85 

    상세보기

17. Heide, J.B. and John, G., 'Do Norms Matter in Marketing Relationships, 'Journal of Marketing, Vol. 56, April 1989, pp. 32-44 

    상세보기

18. Henderson J.C, 'Plugging into Strategic Partnerships: The Critical IS Connection,' Sloan Management Review, Vol. 14, Spring 1990, pp. 7-17 

19. Hiles, A., The Complete Guide to IT Service Level Agreements; Aligning IT Services to Business Needs, The Rothstein Associates Inc., Connecticut, CT, 2002 

20. ITIL, Service Delivery, The Stationery Office, London, 2001 

21. Kaufmann, P.J. and Stern, L.W., 'Relational Exchange Norms, Perceptions of Unfairness, and Retained Hostility in Commercial Litigation,' Journal of Conflict Resolution, Vol. 32, September, pp. 534-552. 

    상세보기

22. Kirsch, L.J., 'Portfolio of Control Modes and IS Project Management,' Information Systems Research, Vol. 8, No.3, September 1997, pp. 215-239 

    상세보기

23. LaBounty, C., How to Establish and Maintain Service Level Agreements, Help Desk Institute, Colorado, Co, 1994 

24. Lacity M.C., Willcocks L.P. and Feeny D.F., 'IT Outsourcing: Maximize Flexibility and Control,' Harvard Business Review, May-June 1995, pp. 84-93 

25. Lambe, C.J., Spekman, R. and Hunt, S.D., 'Interimistic Relational Exchange: Conceptualization and Propositional Development,' Academy of Marketing Science Journal，Vol. 28, No. 2, 2000, pp. 212-225 

    상세보기

26. Larson, K.D., 'The Role of Service Level Agreements in IT Service Delivery,' Information Management & Computer Security, Vol. 6, No.3, 1998, pp. 128-132 

    상세보기

27. Lee, A.S., 'A Scientific Methodology for MIS Case Studies,' MIS Quarterly, Vol. 13, No. 1, January 1989, pp. 33-55 

    상세보기

28. Lee, J. and Ben-Natan, R., Integrating Service Level Agreements; Optimizing Your OSS for SLA Delivery, Wiley Publishing, Indianapolis, IN, 2002 

29. Lee, J.N. and Kim, Y.G, 'Information Systems Outsourcing Strategies for Affiliated Firms of the Kroean Conglomerate Groups,' Journal of Strategic Information Systems, Vol. 6, No.3, 1997, pp. 203-229 

    상세보기

30. Lowell M, 'Managing Your Outsourcing Vendor in the Financial Service Industry,' Journal of Systems Management, Vol. 43, No. 5, 1992, pp. 23-36 

31. Macneil, I.R., 'Contracts: Adjustment of Long-Term Economic Relations under Classical, Neoclassical, and Relational Contract Law,' Northwestern University Law Review, Vol. 72, No. 6, 1978 

32. Maltrus R. and Britten, K., Creating a Service- Level Agreement for the IS Organization, Gartner Group, 2002 

33. Maurer W., Matlus R. and Frey N., A Guide to Successful SLA Development and Management, Gartner Group, 2000 

34. Nicolett M., Matlus R., SLAs with Outsourcers May Provide Less Than You Realize, Gartner Group, 2002. 

35. Oliver, C., 'Determinants of Interorganizational Relationship: Integration and Future Directions,' Academy of Management Review, Vol. 15, April 19990, pp. 241-265 

    

36. Richmond, W.B., Seidmann, A. and Whinston, A.B., 'Incomplete Contracting Issues in Information Systems Deveolpment Outsourcing,' Decision Support Systems, Vol. 8, 1992, pp. 459-477 

    상세보기

37. Ross J.W., Beath C.M. and Dale L.G., 'Develop Long-Term Competitiveness through IT Assets,' Sloan Management Review, Vol. 20, No.3, 1996, pp. 31-42 

38. Stinchcombe, A.L., 'Contracts as Hierar chical Documents,' Organizational theory and project Managemnet, A.L. Stinchcombe and C.A. Heimer, Norwegian Univ. Press, 1985, pp. 121-171 

39. Sturm, R., Morris, W. and Jander, M., Foundations of Service Level Management, Sams, Indianapolis, IN, 2000 

40. Yin, R.K., Case Study Research: Design and 54 Method, 2nd ed. Sage Publications Inc., 1994 

41. Weill P., Olson M.R., 'Managing Investment in Information Technology: Mini Case Examples and Implications,' MIS Quarterly, Vol. 13, No. 1, January 1989, pp. 3-18 

    상세보기

저자의 다른 논문 :

김진화 (33) 남기찬 (30)