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NTIS 바로가기경영정보학연구 = The journal of MIS research, v.14 no.3, 2004년, pp.23 - 55
김승윤 (서강대학교 대학원 경영학과) , 김세한 (LG화학 정보전략팀) , 김진화 (서강대학교 경영학과) , 남기찬 (서강대학교 경영학과)
Interests on Service Level Agreement(SLA), an immanence operating tool for managing the level of the information system service objectively and qualitatively, were raised among IT outsourcing service providers, outsourcers, and operating departments. Yet, only a few domestic conglomerates adopted th...
남기찬, 이재남, 정보시스템 아웃소싱: 방법론과 사례 도서출판 아진, 1999
디지털타임즈,SLA를 통한 효율적인 아웃소싱 서비스관리,7월 8일,2003
전자신문, 그룹 관계사에 SLA 적용 팔걷었다,6월 16일,2003
최낙환, 김영아, 이호정, '관계지향성의 구성요인 및 원인과 성과에 관한 연구, 한국마케팅저널, 제3권 제3호,2001, pp. 1-24
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