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NTIS 바로가기經營 科學 = Korean management science review, v.23 no.2, 2006년, pp.93 - 107
서상범 (한국교통연구원 물류연구실) , 박명섭 (고려대학교 경영대학)
This paper attempts to improve the typical DEA model that is often used as a performance evaluation method for service firms. The after-sales service system in a Korean electronic company is chosen as a sample case. The performance evaluation method currently practiced in the firm was reviewed and s...
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