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NTIS 바로가기한국IT서비스학회지 = Journal of Information Technology Services, v.8 no.1, 2009년, pp.217 - 229
Manufacturers have recently faced such problems like limitation of product differentiation, product commoditization and increased service request level from customers, Some manufacturers have responded the problems by introducing new business model, 'product and service integrated offering', which i...
권순범, "서비스사이언스의 등장", 서비스사이언스 : 과학이 서비스를 혁명한다, 매일경제 신문사, 2006, pp.14-33
Allmendinger, Glen, and Ralph Lombreglia, "Four Strategies for the Age of Smart Services", Harvard Business Review, Vol.83(2005), pp.131-145
Baveja, Srabjit Singh, Jim Gilbert, and Dianne Ledingham, "From Products to Services : Why It's Not So Simple", Harvard Management Update 2004)
Evans, David S., and Karen L. Webster, "Designing the Right Product Offerings", MIT Sloan Management Review, Vol.49, No.1(2007)
Gartner, "Magic Quadrants for Managed Print Services Worldwide", by K. Weilerstein, et al., 2008
Margaria, Tiziana, "Service Is in the Eyes of the Beholder", IEEE Computer Magazine, 2007, pp.33-37
Oliva, R., and R. Kallenberg, "Managing Transition from Products to Services", Int'l J. of Service Industry Management, Vol.14, No.2(2003), pp.160-172
Rothenberg, Sandra, "Sustainability through Servicizing", MIT Sloan Management Review, Vol.48, No.2(2007), pp.83-91
Tukker, A., and U. Tischner, "Product-Services As a Research Field : Past, Present and Future. Reflections from a Decade of Research", J. of Cleaner Production, Vol.14, No.17(2006), pp.1552-1556
Vandermerwe, S., and J. Rada, "Servicization of Business", European Management Journal, Vol.6, No.4(1988), pp.314-324
Vargo, S. L., P. P. Maglio, and M. A. Akaka, "On Value and Value Co-creation : A Service Systems and Service Logic Perspective", European Management Journal, Vol.26(2008), pp.145-152
Apple, iTunes, http://www.apple.com/itunes/whatsnew/
Heidelberger, Video Clip of Remote Service : http://www.heidelberg.com/www/html/en/content/articles/systemservice/production_availability/remote_services/overview? breadCrumbUsedtrue
Xerox, Document Outsourcing That Delivers More 2008. 02 : www.consulting.xerox.com/xerox-global-services
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