최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기한국IT서비스학회지 = Journal of Information Technology Services, v.10 no.3, 2011년, pp.127 - 147
김은홍 (국민대학교 경영정보학부) , 박영선 (서경대학교 경영학부) , 남경옥 (서경대학교 경영학부)
Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as ...
김은홍, 최병구, 경영정보학개론, 제3판, 다산출판사, 2011.
노미진, 이원빈, 정경수, "이러닝 사이트 품질, 가지, 만족, 충성도 간의 관계성 분석", 한국경영교육학회 춘계학술대회, (2010), pp.1-13.
박명호, 장영혜, "인터넷 쇼핑몰 사이트의 설계요인과 만족 및 충성도 간의 관계", 인터넷전자상거래연구, 제8권, 제2호(2008), pp.283- 305.
박정훈, "ASP 서비스 성공요인에 관한 연구", 한국외국어대학교 석사학위논문, 2005.
윤정근, 이영찬, 이영구, "인터넷 쇼핑몰의 서비스 품질이 고객의 지각된 가치 및 고객만족, 충성도에 미치는 영향", 유통경영학회지, 제13권, 제1호(2010), pp.5-28.
이문규, "e-SERVQUAL:인터넷 서비스 품질의 소비자 평가 측정 도구", 마케팅연구, 제17권, 제1호(2002), pp.73-95.
정보통신부, "IT 기술예측 2020", 2006.
조철호, "웹 서비스 품질이 사용자만족과 충성의도에 미치는 영향:중소병원 홈페이지의 신뢰와 몰입의 조절효과", 대한경영학회 추계학술대회, (2009), pp.541-567.
최완일, 김은홍, 김종욱, "정보기술서비스의 수용요인에 관한 실증연구", 한국전자거래학회종합학술대회, (2003), pp.33-41.
한국소프트웨어진흥원, "SaaS 활성화 연구", 2007.
Bennet, C. and G. Timbrell, "Application Service Provider:Will They Succeed?", Information Systems Frontiers, Vol.2, No.2(2000), pp.195-211.
Briggs, E. and D. Grisaffe, "Service Performance-Loyalty Intentions Link in a Business Context:The Role of Relational Exchange Outcomes and Customer Characteristics", Journal of Service Research, Vol.13, No.1(2010), pp.37-51.
Cox, J. and B. Dale, "Managing Quality and e-Commerce:An Exploratory Analysis", Managing Service Quality, Vol.11, No.2 (2001), pp.121-131.
Cronin, J. J. and S. A. Taylor, "Measuring Service Quality:A Reexamination and Extension", Journal of Marketing, Vol.56(1992), pp.55-68.
DeLone, W. H. and E. R. McLean, "Information Systems Success:The Quest for the Dependent Variable", Information System Research, Vol.3, No.1(1992), pp.60-94.
DeLone, W. H. and E. R. McLean, "Information Systems Success Revisited", in Proceedings of the 35th Hawaii International Conference on System, (2002), pp.238-248.
Dick, A. S. and K. Basu, "Customer Loyalty:Towards an Integrated Conceptual Framework Framework", Journal of Academy of Marketing Science, Vol.22, No.2(1994), pp.99-113.
Gens, F., "New IDC IT Cloud Services Survey:Top Benefits and Challenges", Retrieved from http://blogs.idc.com/ie/?p 730, 2009.
Grover, V. and J. T. C. Teng, "The Decision to Outsource Information System Functions", Journal of Systems Management, Vol.44, No.11(1993), pp.34-37.
Grover, V., M. J. Cheon, and J. T. C. Teng, "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions," Journal of Management Information Systems, Vol.12, No.4(1996), pp.89-116.
Grover, V., M. J. Cheon, and J. T. C. Teng, "A Descriptive Study on the Outsourcing of Information Systems Functions", Information and Management, Vol.27, No.4(1994), pp.33-44.
Heo, J. and I. Han, "Performance Measure of Information Systems(IS) in Evolving Computing Environment:An Empirical Investigation", Information and Management, Vol.40(2003), pp.243-256.
Kerlinger, F. N., Foundations of Behavioral Research, 2nd ed., Holt, Rinehart and Winston, New York, 1973.
Madu, C. N. and A. A. Madu, "Dimensions of e-Quality", International Journal of Quality and Reliability Management, Vol.19, No.3(2002), pp.246-258.
Nunnally, J. C., Psychometric Theory, 2nd ed., McGraw-Hill, New York, 1978.
Oliver, R. L., "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decision", Journal of Marketing Research, Vol.17, No.4(1980), pp.460-469.
Parasuraman, A., V. A. Zeithaml, and L. L. Berry, "A Conceptual Model of Service Quality and Its Implications for Future Research", Journal of Marketing, Vol.49, No.4 (1985), pp.41-50.
Parasuraman, A., V. A. Zeithaml, and L. L. Berry, "SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, Vol.64, No.1(1988), pp.12-40.
Pitt, L. F., R. T. Watson, and C. B. Kavan, "Service Quality:A Measure of Information System Effectiveness", MIS Quarterly, Vol.19, No.2(1995), pp.173-187.
Ramanathan, R., "The Moderating Roles of Risk and Efficiency on the Relationship between Logistics Performance and Customer Loyalty in e-Commerce", Transportation Research Part E:Logistics and Transportation Review, Vol.46, No.6(2010), pp.950-962.
Reichheld, F. F. and W. E. Jr. Sasser, "Zero Defections:Quality Comes to Services", Harvard Business Review, Vol.68, No.5(1990), pp.105-111.
Reichheld, F. F. and P. Schefter, "E-Loyalty :Your Secret Weapon on the Web", Harvard Business Review, Vol.78, No.4(2000), pp.105-113.
Rust, R. T., J. Z. Anthony, and L. K. Timothy, "Return on Quality(ROQ):Making Service Quality Financially Accountable", Journal of Marketing, Vol.59, No.2(1995), pp.58-70.
Seddon, P. B., "A Respecification and Extension of the DeLone and McLean Model of IS Success", Information System Research, Vol.8, No.3(1997), pp.240-253.
Sigala, M., "The ASP-Qual Model:Measuring ASP Service Quality in Greece", Managing Managing Service Quality, Vol.14, No.1(2004), pp.103-114.
Software and Information Industry Association( SIIA), "Software as a Service:Strategic Backgrounder", 2001.
Stank, T. P., T. J. Goldsby, and S. K. Vickery, "Effect of Service Supplier Performance on Satisfaction and Loyalty of Store Mangers in the Fast Food Industry", Journal of Operations Management, Vol.17, No.4 (1999), pp.429-447.
Susarla, A., A. Barua, and A. B. Whinston, "Understanding the Service Component of Application Service Provision:An Empirical Analysis of Satisfaction with ASP Services", MIS Quarterly, Vol.27, No.1(2003), pp.91-123.
Turner M., F. Zhu, I. Kotsiopoulos, M. Russell, D. Budgen, K. Bennett, P. Brereton, J. Keane, P. Layzell, and M. Rigby, "Using Web Services Technologies to create an Information Broker:An Experience Report," International Conference on Software Engineering( ICSE), (2004), pp.552-561.
Zeithaml, V. A., "Service Quality, Profitability and the Economic Worth of Customers:What We Know and What We Need to Learn", Journal of the Academy of Marketing Science, Vol.28, No.1(2000), pp.67-85.
Zeithaml, V. A., A. Parasuraman, and A. Malhotra, "Service Quality Delivery through Web Sites:A Critical Review of Extent Knowledge", Journal of the Academy of Marketing Science, Vol.30, No.4(2002), pp. 362-375.
Zins, A. H., "Relative Attitudes and Commitment in Customer Loyalty Models", International Journal of Service Industry Management, Vol.12, No.3(2001), pp.269-294.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.