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NTIS 바로가기디지털융복합연구 = Journal of digital convergence, v.12 no.12, 2014년, pp.61 - 76
임태영 (호서대학교 벤처전문대학원 노인복지학과) , 임왕규 (호서대학교 벤처전문대학원 정보경영학과)
The purpose of this study was to investigate the relationship among the consumption value and hospital satisfaction and patient caregiver's psychological well-being(PWB) in geriatric hospitals. Data from 355 subjects were collected and analyzed. The findings are as follows. Functional value and emot...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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환자만족이란 무엇인가요? | Meyers[48]은 환자만족도란 병원이 제공하는 제반 상품 및 모든 의료서비스에 대하여 환자가 이용하기 전 기대보다 실제 사용한 이후의 실제 느낌이 크거나 높은 것을 의미한다. Linder-Peltz[54]은 “환자만족도를 사회심리학적인 결정 요인들에 초점을 맞춘 기대-가치이론(exp ectancy-value theory)으로 정의하고, 환자만족이란 개별 적인 의료에 대한 차원들에 대한 개인의 긍정적인 평가로서, 의료의 개별속성에 대한 환자의 신념 및 그에 대한 환자의 평가로 구성되는데, 환자만족도의 구성차원으로 접근성, 편리성, 자원의 활용가능성, 진료의 지속성, 의료의 효과 또는 결과, 재무, 인간적인 태도, 정보 수집, 정보 제공, 주변 환경의 쾌적함, 의료의 질 또는 능력 10가지로 제시하고 여기에 대한 신념과 실제평가를 측정함으로써 만족도를 측정하였다”고 하였다[4]. | |
소비가치란 무엇인가요? | Sheth 등[44]은 인간의 소비가치와 관련되어 있는 가치를 소비가치(consumption value)라는 용어를 사용하여, 소비가치는 특정제품에 대한 구입․사용 여부의 이유와 제품유형과 상표를 선택하는 이유를 설명하는 소비자의 행동선택에 가장 큰 영향을 미치는 요인이라고 제 시하고, 병원이용이론의 한계점을 극복하고자 인간의 가치 중에서도 특별히 소비와 관련된 다섯 가지 가치를 발표하였다. | |
Pascoe의 불일치이론이란 무엇인가요? | Pascoe[50]은 불일치이론(discrepancy theory)으로 환자만족도를 정의하였다. 즉 환자들은 자신의 경험에 의하여 서비스에 대한 기대 수준을 갖고 그 서비스를 이용한 후 결과가 기대 수준에 얼마나 부합하는지를 평가하게 되는데, 대체적으로 개대한 수준에 비해 실제 인지된 서비스 수준이 높을 경우에 환자는 만족하게 되지만 반대의 경우에는 불만족을 야기하게 된다는 것이다. |
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